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We Collect & Analyse Reviews

OnlineHomeShop
Experiences & Reviews

OnlineHomeShop is an e-commerce retailer focused on homeware and soft furnishings for consumers in the UK. The site sells items such as bedding, throws, curtains and storage solutions, and operates via an online storefront with standard payment and delivery options. Consumers researching the retailer commonly look for details on product quality, delivery performance, returns and customer support when evaluating purchases.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Customer service is frequently noted as helpful with refunds and issue resolution, but a minority of reviews report inconsistent or slow responses.

Share
10%
Mixed
💰

Value for money

Multiple reviewers highlight low prices and good value, stating products offer acceptable or better quality for the price.

Share
13%
Strong
⚡

User experience

Website and ordering are only occasionally mentioned; the limited comments describe the site as easy to use and ordering straightforward.

Share
3%
Mixed
🔧

Product quality

Most reviews say items match descriptions, feel good and wash well; a few note damaged goods or sizing/washing practicalities.

Share
25%
Strong
📞

Communication

Delivery and tracking are commonly reported: many customers praise fast, well‑communicated deliveries, while several cite late or missed deliveries.

Share
17%
Mixed
⭐

Overall experience

Overall impressions are mainly positive with repeat buyers and recommendations, though a small portion of customers report negative incidents.

Share
32%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

C
Cat Rescuer Vic
trustpilot.com Sep 30, 2025

Highly recommended

A great site with excellent items at amazing prices and speedy postage. Customer...

A
Amy
trustpilot.com Sep 30, 2025

I unfortunately had a problem with…

I unfortunately had a problem with delivery but the process o...

D
Denise Jenkins
trustpilot.com Sep 30, 2025

Great products

Great products ....

H
Heather Mcalpine
trustpilot.com Sep 30, 2025

Item exactly described

Item exactly described. It is a gift , I'm sure the recipi...

C
Carole Megson
trustpilot.com Sep 30, 2025

Useful storage easy assembly to tidy…

Useful storage easy assembly to tidy up...

J
Joan Gauge
trustpilot.com Sep 30, 2025

Great value

Great value. Really love these pillow cases, lovely feel...

C
Chan Chan
trustpilot.com Sep 30, 2025

Worse delivery company

If I had know they use yodel for deliveries I would not have bothered. Been waiting in all day for my parcel, the tracking has said 4 stops...

K
Kian Hill
trustpilot.com Sep 30, 2025

orderd my bedding 9 days ago and i’ve…

orderd my bedding 9 days ago and i’ve not got a clue when it’s...

K
Kelly Frost
trustpilot.com Sep 30, 2025

Customer service is hit and miss,you…

Customer service is hit and miss,you have to repeat yourself before emails are read correctly. some of my order was delivered damaged over a week late...

P
Patricia
trustpilot.com Sep 30, 2025

I bought these for my sons as they…

I bought these for my sons as they struggle with quilt covers th...

C
Carol Anne Crooks
trustpilot.com Sep 30, 2025

Fantastic company

I've used this company many times and can't...

A
ANN MILLER
trustpilot.com Sep 30, 2025

As always kept informed about delivery…

As always kept informed about delivery...

k
keeley armstrong
trustpilot.com Sep 30, 2025

Excellent quality items

The items I ordered are of a good quality, easily washed, qui...

M
MRS T MORGAN
trustpilot.com Sep 30, 2025

Very fast delivery

Very fast delivery. N...

M
Mehnaz Bashir
trustpilot.com Sep 30, 2025

Excellent soft throw

Excellent soft throw, I have used to cover my...

F
Fiona
trustpilot.com Sep 30, 2025

Beautiful duvet covers and great price…

Beautiful duvet covers and great price first buy...

K
Karen
trustpilot.com Sep 30, 2025

The only thing is the kingsize

The only thing is the kingsize, no cover duvet w...

M
Miss Lorna Queen
trustpilot.com Sep 30, 2025

extremely happy…

Website easy to use and extremely happy with my purchase the quality of the duvet covers were ou...

R
Rodney Knight
trustpilot.com Sep 30, 2025

Good quality very cheap excellent…

Good quality very cheap excellent delivery. I ordered one day and the...

A
Anita Tapner
trustpilot.com Sep 30, 2025

Order placed Monday curtains arrived on…

Order placed Monday curtains arrived...

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Conclusion

Reviews show consistent praise for product quality and value: many customers say items match descriptions, feel durable and offer good value. Delivery performance is mixed — several customers report fast, next‑day arrivals while others experienced delays or missed drops with couriers. Customer service is often credited for handling refunds and problems, but some reviews describe slow or inconsistent responses and unresolved replacements. For prospective buyers: consider items rated highly for quality and price, check tracking after ordering, and contact support promptly if a delivery or product issue arises.