Many reviewers praise the materials, fit, and low prices. Several customers say orders were packed quickly and arrived promptly. A large group describes returns that never get resolved, missing parcels, and refunds being held back. Some orders arrive damaged or missing parts.
Examples from available reviews (Jan 2025 – Mar 2026).
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
They kept me informed and delivery arrived as expected.
“As always kept informed about delivery”
Parcel missing, courier cannot locate it and customer service is unresponsive.
“Trying to get a reply from customer services is a nightmare.”
Ordered a cuddle cushion but received a duvet and two cushions instead.
“received a duvet and 2 cushions”
Reviews repeatedly point to breakdowns after purchase. Customers mention refunds that never arrive, returns that are not processed, replacements that are promised but do not show up, and cancellations that get little response. A smaller number describe staff stepping in and refunds being completed.
Shoppers often mention low prices and good value, especially for bedding, throws, and curtains. Fewer complaints focus on promotions not being applied correctly and items arriving smaller than expected. These pricing issues appear less common than the positive value comments.
Many buyers say checkout was straightforward and product pages matched what arrived. Several reviewers highlight quick delivery windows and safe drop-off choices. Others report no tracking, late deliveries, and unclear arrival estimates.
Many reviews praise the feel of the fabric, warmth, and overall build of bedding, rugs, and throws. Recurring complaints mention damage on arrival, missing pieces in multi-part sets, and uneven hems. Reports of both good quality and poor finishing show up across the range.
Several customers describe clear delivery updates and proactive messages. Another group says emails go unanswered and enquiries are not acknowledged. Experiences range from responsive to unresponsive.
Experiences split sharply between repeat buyers who report satisfaction and one-off purchases that end in service disputes. Positive comments focus on price, material quality, and fast fulfilment. Negative accounts focus on refunds that do not get resolved, lost parcels, and returns that fail.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Gaming cushion was brilliant and suitable for grandson.
“Brilliant a Gaming Cousion for Grandson”
Initially doubtful but goods proved excellent and delivery efficient.
“goods bought are excellent and delivery fast & efficient”
Most items loved but one arrived damaged and torn.
“one of the items was damaged and torn”
Product much smaller than expected and returning would lose most of payment.
“The product came and was tiny”
Courier lost packages and company made the customer complete forms, unresolved.
“Two words - NEVER AGAIN!”
Order arrived quickly and they were happy with product quality.
“Received my order quickly and was very happy with the quality”
Order was packed well and delivered on time to instructed place.
“delivered on time, to my safe place, as instructed”
Duvet covers arrived quickly and have comfortable, amazing fabric.
“They came quicker than I thought”
Promised 1–3 day delivery arrived on day five after courier issues.
“Ordered for 1-3 days delivery but delivered day 5”
Regular customer says bedding and coats are great quality.
“everything bedding and coats are great quality”
Items were too large and returns process failed without response.
“The items I got was far too big”
Long-term customer praises fast delivery, quality products and prices.
“fast delivery, quality products...Prices are amazing..”
Clear communication about delivery and goods provided good value.
“Good communication about delivery.”
One lap tray arrived damaged but replacement was issued and communication continued.
“no trouble getting it replaced and they stayed in contact”
Return process was slow and unresponsive, leaving items unreturned.
“this time however I needed to return some things and the process to do so should be much easier”
Products offered great prices and good quality.
“Great prices, great quality”
Parcel missing and company refused to assist with refund despite details.
“Parcel wasnt delivered”
Rug exceeded expectations despite low price, prompting further purchases.
“I was pleasantly surprised at how good it was”
Duvet sets arrived incorrectly assembled and missing pillowcases, poor quality.
“Very very poor quality.”
Product is nice quality and noticeably increases the room's warmth.
“Nice quality and makes a big difference in warmth to the room.”
Ordered sets advertised as four pieces but arrived missing one piece.
“Is missing one piece!”
Ordered a cuddle cushion but received a duvet and two cushions instead.
“received a duvet and 2 cushions”
Product was very poor quality and the reviewer was disappointed.
“Very bad quality so disappointing”
Returned items using provided labels but company says they haven't received them.
“they are saying they don't have it yet”
Advertised 2-for-1 offer was not applied and customer was disappointed.
“they had forgotten to remove the 2 for 1 offer from their advertising”
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
Problem with delivery but refund process and support were good.
“the process of reporting it and getting a refund was good thanks to Ilyaas”
Products are great and prices are reasonable.
“Great products . reasonable prices”
Item matched description and was delivered the day after ordering.
“Item exactly described.”
Useful storage unit, easy to assemble and tidies the entrance.
“Useful storage easy assembly to tidy up entrance”
Pillowcases are lovely, as described, and represent great value.
“Really love these pillow cases, lovely feel and absolutely as described.”
Delivery with Yodel was delayed and the parcel did not arrive that day.
“If I had know they use yodel for deliveries I would not have bothered.”
Ordered bedding nine days ago with no delivery information or estimated arrival.
“i’ve not got a clue when it’s gonna arrive.”
Customer service was inconsistent and replacement items remain undelivered.
“Customer service is hit and miss,you have to repeat yourself”
Products helped sons with quilt covers and were highly recommended.
“these are a game changer they are fantastic”
Repeat customer praises the company's quality, service and price.
“can't fault the quality service and price fantastic”
They kept me informed and delivery arrived as expected.
“As always kept informed about delivery”
Items are good quality, easy to wash, and delivered quickly.
“The items I ordered are of a good quality”
Delivery was very fast and items matched their descriptions.
“Very fast delivery.”
Soft throw looks luxurious and was recommended to family.
“Excellent soft throw”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnlineHomeShop is an online retailer selling home furnishings and accessories. The range covers bedding, curtains, rugs, throws, and storage items. Product pages show photos, specifications, and size details to guide choices. Customers buy directly through the website’s checkout and payment process.