Reviews show consistent praise for product quality and value: many customers say items match descriptions, feel durable and offer good value. Delivery performance is mixed — several customers report fast, next‑day arrivals while others experienced delays or missed drops with couriers. Customer service is often credited for handling refunds and problems, but some reviews describe slow or inconsistent responses and unresolved replacements. For prospective buyers: consider items rated highly for quality and price, check tracking after ordering, and contact support promptly if a delivery or product issue arises.
Examples from available reviews (Jan 2025 – Feb 2026).
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
Delivery with Yodel was delayed and the parcel did not arrive that day.
“If I had know they use yodel for deliveries I would not have bothered.”
Customer service was inconsistent and replacement items remain undelivered.
“Customer service is hit and miss,you have to repeat yourself”
Website was easy to use and duvet cover quality exceeded expectations.
“Website easy to use and extremely happy with my purchase”
Customer service is frequently noted as helpful with refunds and issue resolution, but a minority of reviews report inconsistent or slow responses.
Multiple reviewers highlight low prices and good value, stating products offer acceptable or better quality for the price.
Website and ordering are only occasionally mentioned; the limited comments describe the site as easy to use and ordering straightforward.
Most reviews say items match descriptions, feel good and wash well; a few note damaged goods or sizing/washing practicalities.
Delivery and tracking are commonly reported: many customers praise fast, well‑communicated deliveries, while several cite late or missed deliveries.
Overall impressions are mainly positive with repeat buyers and recommendations, though a small portion of customers report negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Gaming cushion was brilliant and suitable for grandson.
“Brilliant a Gaming Cousion for Grandson”
Initially doubtful but goods proved excellent and delivery efficient.
“goods bought are excellent and delivery fast & efficient”
Most items loved but one arrived damaged and torn.
“one of the items was damaged and torn”
Product much smaller than expected and returning would lose most of payment.
“The product came and was tiny”
Courier lost packages and company made the customer complete forms, unresolved.
“Two words - NEVER AGAIN!”
Order arrived quickly and they were happy with product quality.
“Received my order quickly and was very happy with the quality”
Order was packed well and delivered on time to instructed place.
“delivered on time, to my safe place, as instructed”
Duvet covers arrived quickly and have comfortable, amazing fabric.
“They came quicker than I thought”
Promised 1–3 day delivery arrived on day five after courier issues.
“Ordered for 1-3 days delivery but delivered day 5”
Regular customer says bedding and coats are great quality.
“everything bedding and coats are great quality”
Items were too large and returns process failed without response.
“The items I got was far too big”
Long-term customer praises fast delivery, quality products and prices.
“fast delivery, quality products...Prices are amazing..”
Clear communication about delivery and goods provided good value.
“Good communication about delivery.”
One lap tray arrived damaged but replacement was issued and communication continued.
“no trouble getting it replaced and they stayed in contact”
Return process was slow and unresponsive, leaving items unreturned.
“this time however I needed to return some things and the process to do so should be much easier”
Products offered great prices and good quality.
“Great prices, great quality”
Parcel missing and company refused to assist with refund despite details.
“Parcel wasnt delivered”
Rug exceeded expectations despite low price, prompting further purchases.
“I was pleasantly surprised at how good it was”
Duvet sets arrived incorrectly assembled and missing pillowcases, poor quality.
“Very very poor quality.”
Product is nice quality and noticeably increases the room's warmth.
“Nice quality and makes a big difference in warmth to the room.”
Ordered sets advertised as four pieces but arrived missing one piece.
“Is missing one piece!”
Ordered a cuddle cushion but received a duvet and two cushions instead.
“received a duvet and 2 cushions”
Product was very poor quality and the reviewer was disappointed.
“Very bad quality so disappointing”
Returned items using provided labels but company says they haven't received them.
“they are saying they don't have it yet”
Advertised 2-for-1 offer was not applied and customer was disappointed.
“they had forgotten to remove the 2 for 1 offer from their advertising”
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
Problem with delivery but refund process and support were good.
“the process of reporting it and getting a refund was good thanks to Ilyaas”
Products are great and prices are reasonable.
“Great products . reasonable prices”
Item matched description and was delivered the day after ordering.
“Item exactly described.”
Useful storage unit, easy to assemble and tidies the entrance.
“Useful storage easy assembly to tidy up entrance”
Pillowcases are lovely, as described, and represent great value.
“Really love these pillow cases, lovely feel and absolutely as described.”
Delivery with Yodel was delayed and the parcel did not arrive that day.
“If I had know they use yodel for deliveries I would not have bothered.”
Ordered bedding nine days ago with no delivery information or estimated arrival.
“i’ve not got a clue when it’s gonna arrive.”
Customer service was inconsistent and replacement items remain undelivered.
“Customer service is hit and miss,you have to repeat yourself”
Products helped sons with quilt covers and were highly recommended.
“these are a game changer they are fantastic”
Repeat customer praises the company's quality, service and price.
“can't fault the quality service and price fantastic”
They kept me informed and delivery arrived as expected.
“As always kept informed about delivery”
Items are good quality, easy to wash, and delivered quickly.
“The items I ordered are of a good quality”
Delivery was very fast and items matched their descriptions.
“Very fast delivery.”
Soft throw looks luxurious and was recommended to family.
“Excellent soft throw”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnlineHomeShop is an e-commerce retailer focused on homeware and soft furnishings for consumers in the UK. The site sells items such as bedding, throws, curtains and storage solutions, and operates via an online storefront with standard payment and delivery options. Consumers researching the retailer commonly look for details on product quality, delivery performance, returns and customer support when evaluating purchases.