Many reviewers praise the materials, fit, and low prices. Several customers say orders were packed quickly and arrived promptly. A large group describes returns that never get resolved, missing parcels, and refunds being held back. Some orders arrive damaged or missing parts.
Examples from available reviews (Jan 2025 – Mar 2026).
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
They kept me informed and delivery arrived as expected.
“As always kept informed about delivery”
Parcel missing, courier cannot locate it and customer service is unresponsive.
“Trying to get a reply from customer services is a nightmare.”
Ordered a cuddle cushion but received a duvet and two cushions instead.
“received a duvet and 2 cushions”
Reviews repeatedly point to breakdowns after purchase. Customers mention refunds that never arrive, returns that are not processed, replacements that are promised but do not show up, and cancellations that get little response. A smaller number describe staff stepping in and refunds being completed.
Shoppers often mention low prices and good value, especially for bedding, throws, and curtains. Fewer complaints focus on promotions not being applied correctly and items arriving smaller than expected. These pricing issues appear less common than the positive value comments.
Many buyers say checkout was straightforward and product pages matched what arrived. Several reviewers highlight quick delivery windows and safe drop-off choices. Others report no tracking, late deliveries, and unclear arrival estimates.
Many reviews praise the feel of the fabric, warmth, and overall build of bedding, rugs, and throws. Recurring complaints mention damage on arrival, missing pieces in multi-part sets, and uneven hems. Reports of both good quality and poor finishing show up across the range.
Several customers describe clear delivery updates and proactive messages. Another group says emails go unanswered and enquiries are not acknowledged. Experiences range from responsive to unresponsive.
Experiences split sharply between repeat buyers who report satisfaction and one-off purchases that end in service disputes. Positive comments focus on price, material quality, and fast fulfilment. Negative accounts focus on refunds that do not get resolved, lost parcels, and returns that fail.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Beautiful duvet covers at a great price; will buy again.
“Beautiful duvet covers and great price”
Kingsize duvet cover won't fit the washing machine, but they like it.
“no cover duvet will not go in my washing machine.”
Website was easy to use and duvet cover quality exceeded expectations.
“Website easy to use and extremely happy with my purchase”
Good quality items, cheap prices and next-day delivery.
“I ordered one day and the next day it was on my doorstep.”
Curtains arrived within two days and offered great value.
“Order placed Monday curtains arrived on Wednesday.”
Customer could not cancel or return an unopened order and was refused refund.
“Impossible to cancel order made by mistake and to return unopened item.”
Customer service did not respond to return requests, preventing refunds.
“They don’t acknowledge emails.”
Reviewer says they were saved by Mrs Olivia.
“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”
Parcel missing, courier cannot locate it and customer service is unresponsive.
“Trying to get a reply from customer services is a nightmare.”
Flooring promised for April 15 did not arrive and support is unhelpful.
“Promise flooring would be delivered April 15”
Seller promised a replacement but never sent it or refunded.
“the promised replacement was never coming”
Returned items but refund delayed despite later proof of delivery.
“they refused to issue the refund without it.”
Reviewer warns they never received their refund and faced excuses.
“never get back your refund”
Curtains arrived on time but hems were uneven though acceptable.
“hem lines were not the best quite uneven and lumpy.”
Rug never received and refund claimed but still awaited.
“still waiting for refund”
Item shipped late, returned in poor condition and no refund.
“no item and no refund”
Reviewer says shop didn't send goods and kept customers' money.
“they don’t send you anything just take your money”
No product, no refund, and the company did not reply.
“Scam. No product. No refund. No reply.”
Reviewer complains about poor customer service, slow delivery and wrong tracking.
“poor customer service, slow delivery”
Reviewer regrets ordering from the company and advises against it.
“Should have never ordered anything from them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnlineHomeShop is an online retailer selling home furnishings and accessories. The range covers bedding, curtains, rugs, throws, and storage items. Product pages show photos, specifications, and size details to guide choices. Customers buy directly through the website’s checkout and payment process.