Reviews show consistent praise for product quality and value: many customers say items match descriptions, feel durable and offer good value. Delivery performance is mixed — several customers report fast, next‑day arrivals while others experienced delays or missed drops with couriers. Customer service is often credited for handling refunds and problems, but some reviews describe slow or inconsistent responses and unresolved replacements. For prospective buyers: consider items rated highly for quality and price, check tracking after ordering, and contact support promptly if a delivery or product issue arises.
Examples from available reviews (Jan 2025 – Feb 2026).
Excellent items, great prices, fast postage and helpful customer service.
“A great site with excellent items at amazing prices”
Delivery with Yodel was delayed and the parcel did not arrive that day.
“If I had know they use yodel for deliveries I would not have bothered.”
Customer service was inconsistent and replacement items remain undelivered.
“Customer service is hit and miss,you have to repeat yourself”
Website was easy to use and duvet cover quality exceeded expectations.
“Website easy to use and extremely happy with my purchase”
Customer service is frequently noted as helpful with refunds and issue resolution, but a minority of reviews report inconsistent or slow responses.
Multiple reviewers highlight low prices and good value, stating products offer acceptable or better quality for the price.
Website and ordering are only occasionally mentioned; the limited comments describe the site as easy to use and ordering straightforward.
Most reviews say items match descriptions, feel good and wash well; a few note damaged goods or sizing/washing practicalities.
Delivery and tracking are commonly reported: many customers praise fast, well‑communicated deliveries, while several cite late or missed deliveries.
Overall impressions are mainly positive with repeat buyers and recommendations, though a small portion of customers report negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Beautiful duvet covers at a great price; will buy again.
“Beautiful duvet covers and great price”
Kingsize duvet cover won't fit the washing machine, but they like it.
“no cover duvet will not go in my washing machine.”
Website was easy to use and duvet cover quality exceeded expectations.
“Website easy to use and extremely happy with my purchase”
Good quality items, cheap prices and next-day delivery.
“I ordered one day and the next day it was on my doorstep.”
Curtains arrived within two days and offered great value.
“Order placed Monday curtains arrived on Wednesday.”
Customer could not cancel or return an unopened order and was refused refund.
“Impossible to cancel order made by mistake and to return unopened item.”
Customer service did not respond to return requests, preventing refunds.
“They don’t acknowledge emails.”
Reviewer says they were saved by Mrs Olivia.
“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”
Parcel missing, courier cannot locate it and customer service is unresponsive.
“Trying to get a reply from customer services is a nightmare.”
Flooring promised for April 15 did not arrive and support is unhelpful.
“Promise flooring would be delivered April 15”
Seller promised a replacement but never sent it or refunded.
“the promised replacement was never coming”
Returned items but refund delayed despite later proof of delivery.
“they refused to issue the refund without it.”
Reviewer warns they never received their refund and faced excuses.
“never get back your refund”
Curtains arrived on time but hems were uneven though acceptable.
“hem lines were not the best quite uneven and lumpy.”
Rug never received and refund claimed but still awaited.
“still waiting for refund”
Item shipped late, returned in poor condition and no refund.
“no item and no refund”
Reviewer says shop didn't send goods and kept customers' money.
“they don’t send you anything just take your money”
No product, no refund, and the company did not reply.
“Scam. No product. No refund. No reply.”
Reviewer complains about poor customer service, slow delivery and wrong tracking.
“poor customer service, slow delivery”
Reviewer regrets ordering from the company and advises against it.
“Should have never ordered anything from them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OnlineHomeShop is an e-commerce retailer focused on homeware and soft furnishings for consumers in the UK. The site sells items such as bedding, throws, curtains and storage solutions, and operates via an online storefront with standard payment and delivery options. Consumers researching the retailer commonly look for details on product quality, delivery performance, returns and customer support when evaluating purchases.