Reviews show a clear split: many customers praise Omnes’ product quality, packaging and occasional helpful customer support, while a larger set of reviewers report persistent issues with delivery, returns and refunds. Specific problems cited include missing parcels, delayed or unprocessed refunds (multiple reviewers report waits of weeks), and return fees (one reviewer cites a £3.50 return charge). Communication problems — unanswered emails, ignored messages and slow responses — are repeated across reviews and drive much of the negative feedback. If you’re considering Omnes, weigh the positive product comments against frequent reports of service and refund friction; some reviewers advised buying via larger third-party retailers where fulfilment and customer service are perceived as more reliable.
Examples from available reviews (Mar 2022 – Feb 2026).
Delivery confusion, poor quality items and unresolved refund after multiple contact attempts.
“I've been straight up ignored on all platforms.”
Happy with skirt quality and brand's sustainable credentials.
“Lovely quality and even better knowing it’s better for the environment and people.”
Helpful customer service; dress arrived quickly and was perfect.
“The customer service team was very friendly and helpful.”
Next-day delivery failed; customer service was slow and unresponsive.
“No delivery was made the following day”
Most reviewers report repeated delivery and returns problems, including split shipments, late or missing parcels and slow refund processing; a few note timely deliveries.
Some customers find items good value and well made, but many feel prices aren’t justified given return fees, delivery costs and occasional poor-quality items.
Website search and ordering are sometimes described as straightforward, but numerous reviewers report tracking errors, delayed fulfilment and frustrating returns processes.
A majority of reviewers praise garment quality, fit and packaging; a smaller group reports flimsy material, poor fit or items that feel overpriced.
Frequent complaints concern unanswered emails, ignored messages and slow responses across channels; occasional positive interactions are reported by some customers.
Overall impressions are mixed but lean negative: product quality is often praised, while delivery, refund and communication failures drive poor overall ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Dress arrived worn and marked and the promised refund was not followed up.
“Came worn and marked.”
Fit issue and a slow, poorly communicated returns and refund process.
“It’s taken 18 days to have confirmation the refund has been processed”
Returned a faulty dress quickly but still awaiting refund.
“still waiting for my refund after the package was delivered back to them over 10 days ago”
Received stained item and experienced long delays and poor refund handling.
“One dress had a big barcode ink stain on it.”
Refund still awaited despite returns being sent a month ago.
“Still waiting for my refund on the above item.”
Site is user-friendly and fair, but ordered dress has not arrived.
“However, my dress has not arrived yet.”
Kept updated on delivery; coat is beautiful and high quality.
“Was kept updated from when the coat left to when it was going to be delivered.”
High-quality dress bought at great discount with fast delivery.
“Great dress. Amazing quality & brilliant discount. Super fast delivery.”
Stylish, warm jumper made from ethically sourced material at good price.
“it's very practical, so warm and cosy.”
All ordered clothes are great and the reviewer loves them.
“All clothes ordered are fab, love them!”
Received a marked dress and experienced delayed refund or credit.
“it arrived with an obvious mark to the front of the dress”
Certified B Corp with excellent dress quality and fit.
“Great certified B Corp - excellent quality and fit of a dress I ordered.”
Did not place an order after reading other customers' negative reviews.
“It's a hell NO for me.”
The refund process is much too slow.
“Refund process is too slow”
Loved the colourful chunky knit and choice on the website.
“Loved this colourful, chunky knit.”
Excellent customer service with staff sourcing items when out of stock.
“Thank you to Olivia for sourcing a dress from one of the Omnes stores when it was out of stock online.”
Dress is very pretty but delivery took a long time.
“Took a long time on delivery but the dress is very pretty”
Friendly, attentive in-store staff and a relaxed shopping environment.
“staff at both were very friendly and attentive without being over powering!”
Brand ethos and dresses impressed; fabric and sizing were perfect.
“I love the ethos of this brand and the dresses in equal measure.”
Received a fabulous dress and great service.
“Fab dress...great service x”
Jumper felt high quality and arrived on time.
“Was really pleased with the feel and quality”
Helpful customer service; dress arrived quickly and was perfect.
“The customer service team was very friendly and helpful.”
Reviewer felt delivery and return fees were excessively high.
“£3.50 for a return is an absolute rip off”
Had repeated problems and warns others not to buy.
“do not buy from them.”
Delivery confusion, poor quality items and unresolved refund after multiple contact attempts.
“I've been straight up ignored on all platforms.”
Next-day delivery failed; customer service was slow and unresponsive.
“No delivery was made the following day”
Returns and refunds take an excessively long time to process.
“Takes absolutely ages to process returns and refund the money back”
Paid for next-day delivery but item arrived late and no response received.
“I didn’t receive the item until the following Thursday”
Poor communication around returns and orders; needed chasing for action.
“I had to chase for a refund despite receiving notification”
Refund overdue by almost three weeks and not received.
“Still haven’t received my refund”
First-time buyer impressed by fast delivery and beautiful dress.
“Fast delivery, well packaged, beautiful dress!!”
Order and return went missing and customer service ignored complaints.
“parcel was supposedly returned to my address when I was away on holiday”
Good service and a high quality dress, though returned for colour.
“Great service. The dress was gorgeou”
Returned item showed delivered but no refund and no responses.
“It was sent in time and tracked delivery showed it had been delivered.”
Returns took much longer than promised before refund arrived.
“That will be 18 working days, almost a whole month.”
High quality items arrived very well packaged.
“High quality items, very well-packaged goods.”
Happy with skirt quality and brand's sustainable credentials.
“Lovely quality and even better knowing it’s better for the environment and people.”
Company took money, didn't send item and had poor customer service.
“Avoid this company at all costs.”
Orders split and delayed; returns caused billing risk and poor communication.
“The order arrived almost 10 days after ordering.”
Order failed to arrive and customer service did not reply.
“Order didn’t arrive and customer service hasn’t replied!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Omnes is an online women's fashion label that sells garments through its own website and third-party retail channels. Consumers researching Omnes typically focus on product quality, delivery and returns, and customer-service responsiveness. When reading reviews, check seller channels, shipping and returns policies and any stated refund timeframes for clarity.