Customers often praise the clothing quality and the brand’s sustainable positioning. A recurring complaint is returns and refunds that take a long time or never arrive. Customer service experiences vary widely, from helpful store staff to unanswered online enquiries. Delivery times also vary from order to order.
Examples from available reviews (Mar 2022 – Mar 2026).
Dress arrived worn and marked and the promised refund was not followed up.
“Came worn and marked.”
Refund overdue by almost three weeks and not received.
“Still haven’t received my refund”
High-quality dress bought at great discount with fast delivery.
“Great dress. Amazing quality & brilliant discount. Super fast delivery.”
Friendly, attentive in-store staff and a relaxed shopping environment.
“staff at both were very friendly and attentive without being over powering!”
Many reviews describe long waits for returns to be processed and refunds to be paid. Several customers mention missed deliveries, split shipments, and parcels that were returned or lost in transit. A smaller number highlight quick, helpful support in store.
Many reviewers mention good discounts and say their purchases felt like strong value. A few point to specific fees and delivery costs as poor value. Isolated comments say some items felt like high street quality.
Delivery is often described as inconsistent, with customers needing to chase updates. Some reviewers report sizing differences and fit issues that led to returns. One review mentions last-minute cancellations tied to stock errors.
Many reviewers praise the fabric feel, fit, and use of sustainable materials across multiple orders. Several report items arriving stained or damaged and note quality differences between purchases. A minority mention non-breathable polyester blends that reduced comfort.
A common theme is slow or missing replies from online customer service, with messages left unanswered. Other reviews mention clear tracking updates and friendly, responsive staff in store or by phone. Communication quality varies by channel.
Reviews show a clear split between satisfaction with the products and problems after purchase. Many buyers praise the garments, while a sizable group describe service issues that drive low ratings. This mix leaves a polarized overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Dress arrived worn and marked and the promised refund was not followed up.
“Came worn and marked.”
Fit issue and a slow, poorly communicated returns and refund process.
“It’s taken 18 days to have confirmation the refund has been processed”
Returned a faulty dress quickly but still awaiting refund.
“still waiting for my refund after the package was delivered back to them over 10 days ago”
Received stained item and experienced long delays and poor refund handling.
“One dress had a big barcode ink stain on it.”
Refund still awaited despite returns being sent a month ago.
“Still waiting for my refund on the above item.”
Site is user-friendly and fair, but ordered dress has not arrived.
“However, my dress has not arrived yet.”
Kept updated on delivery; coat is beautiful and high quality.
“Was kept updated from when the coat left to when it was going to be delivered.”
High-quality dress bought at great discount with fast delivery.
“Great dress. Amazing quality & brilliant discount. Super fast delivery.”
Stylish, warm jumper made from ethically sourced material at good price.
“it's very practical, so warm and cosy.”
All ordered clothes are great and the reviewer loves them.
“All clothes ordered are fab, love them!”
Received a marked dress and experienced delayed refund or credit.
“it arrived with an obvious mark to the front of the dress”
Certified B Corp with excellent dress quality and fit.
“Great certified B Corp - excellent quality and fit of a dress I ordered.”
Did not place an order after reading other customers' negative reviews.
“It's a hell NO for me.”
The refund process is much too slow.
“Refund process is too slow”
Loved the colourful chunky knit and choice on the website.
“Loved this colourful, chunky knit.”
Excellent customer service with staff sourcing items when out of stock.
“Thank you to Olivia for sourcing a dress from one of the Omnes stores when it was out of stock online.”
Dress is very pretty but delivery took a long time.
“Took a long time on delivery but the dress is very pretty”
Friendly, attentive in-store staff and a relaxed shopping environment.
“staff at both were very friendly and attentive without being over powering!”
Brand ethos and dresses impressed; fabric and sizing were perfect.
“I love the ethos of this brand and the dresses in equal measure.”
Received a fabulous dress and great service.
“Fab dress...great service x”
Jumper felt high quality and arrived on time.
“Was really pleased with the feel and quality”
Helpful customer service; dress arrived quickly and was perfect.
“The customer service team was very friendly and helpful.”
Reviewer felt delivery and return fees were excessively high.
“£3.50 for a return is an absolute rip off”
Had repeated problems and warns others not to buy.
“do not buy from them.”
Delivery confusion, poor quality items and unresolved refund after multiple contact attempts.
“I've been straight up ignored on all platforms.”
Next-day delivery failed; customer service was slow and unresponsive.
“No delivery was made the following day”
Returns and refunds take an excessively long time to process.
“Takes absolutely ages to process returns and refund the money back”
Paid for next-day delivery but item arrived late and no response received.
“I didn’t receive the item until the following Thursday”
Poor communication around returns and orders; needed chasing for action.
“I had to chase for a refund despite receiving notification”
Refund overdue by almost three weeks and not received.
“Still haven’t received my refund”
First-time buyer impressed by fast delivery and beautiful dress.
“Fast delivery, well packaged, beautiful dress!!”
Order and return went missing and customer service ignored complaints.
“parcel was supposedly returned to my address when I was away on holiday”
Good service and a high quality dress, though returned for colour.
“Great service. The dress was gorgeou”
Returned item showed delivered but no refund and no responses.
“It was sent in time and tracked delivery showed it had been delivered.”
Returns took much longer than promised before refund arrived.
“That will be 18 working days, almost a whole month.”
High quality items arrived very well packaged.
“High quality items, very well-packaged goods.”
Happy with skirt quality and brand's sustainable credentials.
“Lovely quality and even better knowing it’s better for the environment and people.”
Company took money, didn't send item and had poor customer service.
“Avoid this company at all costs.”
Orders split and delayed; returns caused billing risk and poor communication.
“The order arrived almost 10 days after ordering.”
Order failed to arrive and customer service did not reply.
“Order didn’t arrive and customer service hasn’t replied!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Omnes is a fashion retailer that sells clothing online and in physical stores. Its product pages list sizing, materials, and care details. The company ships online orders and handles returns through standard delivery options. Support is provided by store teams and online service channels.