Reviews Analysed
21
We Collect & Analyse Reviews
Omnes
Experiences & Reviews
Omnes is an online women's fashion label that sells garments through its own website and third-party retail channels. Consumers researching Omnes typically focus on product quality, delivery and returns, and customer-service responsiveness. When reading reviews, check seller channels, shipping and returns policies and any stated refund timeframes for clarity.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
27d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Most reviewers report repeated delivery and returns problems, including split shipments, late or missing parcels and slow refund processing; a few note timely deliveries.
Share
Weak
23%
💰
Value for money
Some customers find items good value and well made, but many feel prices aren’t justified given return fees, delivery costs and occasional poor-quality items.
Share
Weak
11%
⚡
User experience
Website search and ordering are sometimes described as straightforward, but numerous reviewers report tracking errors, delayed fulfilment and frustrating returns processes.
Share
Weak
15%
🔧
Product quality
A majority of reviewers praise garment quality, fit and packaging; a smaller group reports flimsy material, poor fit or items that feel overpriced.
Share
Strong
11%
📞
Communication
Frequent complaints concern unanswered emails, ignored messages and slow responses across channels; occasional positive interactions are reported by some customers.
Share
Weak
15%
⭐
Overall experience
Overall impressions are mixed but lean negative: product quality is often praised, while delivery, refund and communication failures drive poor overall ratings.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
I really wish I'd read these reviews…
"I really wish I'd read these reviews before ordering from Omnes - if I had I would have saved myself the headache! Firstly, I ordered two wedding dres..."
Chada GC
Trustpilot
Sep 30, 2025
Featured for: Detailed multi-issue complaint
Lovely quality sustainable brand
"Found Omnes while looking for sustainable brands. Really happy with the skirt I order..."
Becky
Trustpilot
Sep 30, 2025
Featured for: Praise for sustainable product quality
I ordered a Bridal dress online and had…
"I ordered a Bridal dress online and had a great overall experience. The customer service team was very friendly and helpful. They helped me choose..."
Mike Johnson
Trustpilot
Sep 30, 2025
Featured for: Positive bridal-order and service
Terrible slow customer service and non delivery of items
"Ordered 5 dresses for next day delivery for an event (ordered before 10am so nowhere near the cut off). No delivery was made the following day and one..."
Harriet J
Trustpilot
Sep 30, 2025
Featured for: Non-delivery and slow service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tilly C
trustpilot.com
Sep 30, 2025
Nice Quality Jumper
Ordered myself a new jumper. Was really pleased with the feel an...
M
Mike Johnson
trustpilot.com
Sep 30, 2025
I ordered a Bridal dress online and had…
I ordered a Bridal dress online and had a great overall experience. The customer service team was very friendly and helpful. They helped me choose...
L
Linda
trustpilot.com
Sep 30, 2025
Delivery and return fees are excessive
£3.50 for a return is an absolute rip off when you’ve already paid £4 for delivery!! On this basis alo...
G
Grace Chapman
trustpilot.com
Sep 30, 2025
Once again
Once again, I have had issues with this company. I’m not sure what to say now other than do not buy from them. I’ve never fel...
C
Chada GC
trustpilot.com
Sep 30, 2025
I really wish I'd read these reviews…
I really wish I'd read these reviews before ordering from Omnes - if I had I would have saved myself the headache! Firstly, I ordered two wedding dres...
H
Harriet J
trustpilot.com
Sep 30, 2025
Terrible slow customer service and non delivery of items
Ordered 5 dresses for next day delivery for an event (ordered before 10am so nowhere near the cut off). No delivery was made the following day and one...
S
Sumayyah
trustpilot.com
Sep 30, 2025
Takes absolutely ages to process…
Takes absolutely ages to process...
D
Deborah
trustpilot.com
Sep 30, 2025
The store didn’t have my size available…
The store didn’t have my size available so they ordered it online for me with next day delivery (which I paid for). Ordered it online Friday afternoon...
L
Lizzi Miller
trustpilot.com
Sep 30, 2025
Awful customer service
Firstly my return was sent back as they were no longer at the address provided on the original return label. Secondly, when I was finally given a new...
L
Lori Beck
trustpilot.com
Sep 30, 2025
Still haven’t received my refund
Still haven’t received my r...
K
Katie
trustpilot.com
Sep 30, 2025
1st time buyer, very impressed
Fast delivery, well pac...
S
Sarah
trustpilot.com
Sep 30, 2025
AVOID - parcels go missing
Ordered a dress, after 10 days it wasn’t even despatched so I had to contact them which was a challenge in itself. They replied after 5 days and sent...
M
Ms Fielden
trustpilot.com
Sep 30, 2025
Great service. Good quality product but unfortunately had to return as not quite the right colour. Very pleased with everything.
Great service. The...
A
Anna Glover nee Roberts
trustpilot.com
Sep 30, 2025
Order returned and no refund…
Order was purchased via ASOS but returned directly to Omnes. It was sent in time and tracked delivery showed it had been delivered. But no...
C
Cheyenne Brown
trustpilot.com
Sep 30, 2025
Delayed refunds
*edit - seen their statement about warehouse move contributing to delays - fair enough and I still like the overall ethos of the brand. Hope these iss...
N
Nicole Kolawole
trustpilot.com
Sep 30, 2025
Great quality, well packaged
High quality items, ve...
B
Becky
trustpilot.com
Sep 30, 2025
Lovely quality sustainable brand
Found Omnes while looking for sustainable brands. Really happy with the skirt I order...
A
Amanda Kinsella
trustpilot.com
Sep 30, 2025
Avoid this company at all costs!
Avoid this company at all costs. They take your money then don’t send the item...
L
Luci Cockayne
trustpilot.com
Sep 30, 2025
Awful experience from start to finish
Awful experience from start to finish. Firstly they split my order, meaning the two dresses arrived over a week apart. The order arrived almost 10 day...
L
Lois Gillie
trustpilot.com
Sep 30, 2025
Order didn’t arrive and customer…
Order didn’t arrive and cust...
Conclusion
Reviews show a clear split: many customers praise Omnes’ product quality, packaging and occasional helpful customer support, while a larger set of reviewers report persistent issues with delivery, returns and refunds. Specific problems cited include missing parcels, delayed or unprocessed refunds (multiple reviewers report waits of weeks), and return fees (one reviewer cites a £3.50 return charge). Communication problems — unanswered emails, ignored messages and slow responses — are repeated across reviews and drive much of the negative feedback. If you’re considering Omnes, weigh the positive product comments against frequent reports of service and refund friction; some reviewers advised buying via larger third-party retailers where fulfilment and customer service are perceived as more reliable.