Customers often praise the clothing quality and the brand’s sustainable positioning. A recurring complaint is returns and refunds that take a long time or never arrive. Customer service experiences vary widely, from helpful store staff to unanswered online enquiries. Delivery times also vary from order to order.
Examples from available reviews (Mar 2022 – Mar 2026).
Dress arrived worn and marked and the promised refund was not followed up.
“Came worn and marked.”
Refund overdue by almost three weeks and not received.
“Still haven’t received my refund”
High-quality dress bought at great discount with fast delivery.
“Great dress. Amazing quality & brilliant discount. Super fast delivery.”
Friendly, attentive in-store staff and a relaxed shopping environment.
“staff at both were very friendly and attentive without being over powering!”
Many reviews describe long waits for returns to be processed and refunds to be paid. Several customers mention missed deliveries, split shipments, and parcels that were returned or lost in transit. A smaller number highlight quick, helpful support in store.
Many reviewers mention good discounts and say their purchases felt like strong value. A few point to specific fees and delivery costs as poor value. Isolated comments say some items felt like high street quality.
Delivery is often described as inconsistent, with customers needing to chase updates. Some reviewers report sizing differences and fit issues that led to returns. One review mentions last-minute cancellations tied to stock errors.
Many reviewers praise the fabric feel, fit, and use of sustainable materials across multiple orders. Several report items arriving stained or damaged and note quality differences between purchases. A minority mention non-breathable polyester blends that reduced comfort.
A common theme is slow or missing replies from online customer service, with messages left unanswered. Other reviews mention clear tracking updates and friendly, responsive staff in store or by phone. Communication quality varies by channel.
Reviews show a clear split between satisfaction with the products and problems after purchase. Many buyers praise the garments, while a sizable group describe service issues that drive low ratings. This mix leaves a polarized overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Brand offers a great choice of products with lovely fabrics.
“Love this brand, great choice of products and lovely fabrics”
Sizing was inaccurate; size 10 did not fit in the bust area.
“I am 34DD but the size 10 was literally hanging off my chest.”
Material is polyester and not breathable; product quality disappoints.
“Material okay not very breathable for hot weather as it's polyester.”
Inconsistent sizing and not great quality across orders.
“Not the best in terms of quality or consistent sizing.”
Order cancelled last minute due to stock error and poor communication.
“only to have it cancelled last minute because the items were suddenly “out of stock.””
Ethics appreciated but some products feel disappointing high-street quality.
“I like their ethics but some of the products are of disappointing, high street quality.”
Appreciates the brand's eco-conscious clothing.
“Great eco conscious clothing”
Happy with quality and cut; several purchases were satisfying.
“Love the quality and cut of the clothes, have bought a few pieces from Omnes so far and been really happy with everything”
Loved the dress colour and feels suitable for a wedding.
“I love this dress!! Colour is amazing.”
Reviewer is really happy with their order.
“Really happy with my order”
Reviewer appreciates the brand's ethics and sustainability practices.
“I like this brand for their ethics & sustainibility”
Reviewer praises the garments as gorgeous, good value and high quality.
“Really great, gorgeous clothes, good value, great quality.”
Reviewer experienced quick delivery and good customer service.
“Quick delivery and good customer service.”
Reviewer is very happy with the gorgeous items, fit and high quality.
“Very happy with OMNES”
Delivery was a little slow but purchase was worth waiting for.
“A little slow on delivery,but worth the short wait”
Reviewer loves the brand's ethos and feels positively about it.
“Great , love the ethos”
Reviewer finds the collection cute, sustainable and long lasting.
“Cute collection, sustainable and long lasting clothes.”
Reviewer is pleased with the clothes and enjoyed the website and labels.
“The plantable labels were a really nice touch!”
I recently stumbled across Omnes, a sustainable and affordable fashion brand selling women's clothing. I was immediately drawn to the concept of climate positivity and ethical production practices, so I decided to check out their collection.
To my delight, the clothes were not only environmentally friendly but also stylish and elegant in design. The fabrics used were clearly of very high quality further increasing their value for money.
One thing that stood out was how wide their range is - they have everything from dresses and tops to jumpsuits, skirts and trousers! Even though there are many options available on the website, finding what you want is easy using their intuitive search function.
The hassle-free online shopping experience made it simple for me to select items before checking out with ease.
Overall, I'd say that Omnes offers both an eco-conscious choice as well as aesthetic pleasure with its fashionable women's clothes selection.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Omnes is a fashion retailer that sells clothing online and in physical stores. Its product pages list sizing, materials, and care details. The company ships online orders and handles returns through standard delivery options. Support is provided by store teams and online service channels.