Reviews Analysed
21
We Collect & Analyse Reviews
Olivia's
Experiences & Reviews
Olivia's is a retailer of home furniture and accessories operating online and through physical shop locations. Consumers typically look for product pictures, dimensions and delivery information when researching purchases. Review summaries help prospective buyers assess the company's fulfilment, customer service and product reliability before ordering.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Many reviewers report helpful, responsive staff and problem resolution; however a small number describe rude in-store behaviour and fulfilment problems.
Share
Mixed
17%
💰
Value for money
Multiple reviewers praised reasonable pricing and good quality for the price; a minority complained about unexpected extra charges.
Share
Strong
10%
⚡
User experience
Site navigation, clear photos, filters and timely dispatch communications are frequently praised, though a few mention hidden shipping times and delays.
Share
Strong
17%
🔧
Product quality
Most customers report products as well made and matching descriptions; there are occasional reports of transit damage that were later replaced.
Share
Strong
14%
📞
Communication
Many reviews note prompt, helpful responses and reassuring delivery emails; several reports cite poor communication around refunds or additional charges.
Share
Mixed
19%
⭐
Overall experience
The majority describe a positive overall experience—clear website, good products and resolved issues—but a minority report delivery, billing or in-store incidents.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Olivia's Regina Black Velvet Dining Chair
"I went to shop your store on Dec. 3rd, and I was incredibly surprised by the service that my family received. The attendants were extremely rude and unruly. When we entered the establishment, we were accused of shoplifting and yelled at numerous times when it finally turned out that we hadn't stolen anything.The attendants was rude and harsh from the onset. The store looked unclean, and a bunch of workers were on their phone or in whispers and giggles around us. I reported this to the higher authorities but nothing happened yet. It is unacceptable that this could happen in a day in age with all of the cameras surrounding you. I will NOT recommend this company.
"
Olver John's
Collected.reviews
Dec 08, 2021
Featured for: Strong negative in-store experience
I ordered 3 products on 6th August
"I ordered 3 products on 6th August. Shipping times are hidden away on the website so was surprised that I wouldn’t receive my items for 3-4 weeks. 4 w..."
Liz Valentine
Trustpilot
Sep 30, 2025
Featured for: Shipping delay and refund complaint
Great customer service
"Great customer service. Unfortunately, our hall mirror was broken when it arrived. Although I missed to review the mirror in time, the is..."
Christine Lauber
Trustpilot
Sep 30, 2025
Featured for: Damaged item resolved by service
I love everything about Olivias.com at…
"I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant..."
Sarah Gigg
Trustpilot
Sep 30, 2025
Featured for: Positive on website, delivery, quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kenneth Jerome
trustpilot.com
Sep 30, 2025
Can u please put a hold on my…
Can u please put a hold on my su...
A
AS
trustpilot.com
Sep 30, 2025
Great choice and prices
...
E
Emma Moss
trustpilot.com
Sep 30, 2025
Lovely shop and no issues with service
Lovely shop and no...
D
Douglas Clarisse
trustpilot.com
Sep 30, 2025
table in stock and dispatched quickly
I wanted a specific table, it was in stock...
A
Ana Paula Iwase
trustpilot.com
Sep 30, 2025
Pleasant overall experience.
That’s my second time ordering from the website. Olivia’s has beautiful unique pieces that add an elegant design to every room...
S
Sarah Gigg
trustpilot.com
Sep 30, 2025
I love everything about Olivias.com at…
I love everything about Olivias.com at the moment. This is a recent discovery and I'm hooked; great website navigation and item description has meant...
S
Steven Mason
trustpilot.com
Sep 30, 2025
Good website
Good website Good array of i...
L
Lisa Kumar
trustpilot.com
Sep 30, 2025
It was very easy to find what I wanted…
It was very easy to find what I w...
C
Christine Lauber
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. Unfortunately, our hall mirror was broken when it arrived. Although I missed to review the mirror in time, the is...
R
Rosemary
trustpilot.com
Sep 30, 2025
Small footprint writing desk with loads of character
Olivia’s website featured multiple photos from various angles, as well as showing the furniture piece in a room setting. Along with comprehensive meas...
M
Monk Bar
trustpilot.com
Sep 30, 2025
Great customer service and swift…
Great customer service and...
T
TG
trustpilot.com
Sep 30, 2025
First class
Excellent products and choice, easy to order and...
M
Maria Luz Celmar Takamura
trustpilot.com
Sep 30, 2025
I ordered 2 items in July 19,2025 and…
I ordered 2 items in July 19,2025 and it’s paid already by my Credit Card, But the product didn’t arrive yet until now. But Olivia’s Team asked for an...
L
Liz Valentine
trustpilot.com
Sep 30, 2025
I ordered 3 products on 6th August
I ordered 3 products on 6th August. Shipping times are hidden away on the website so was surprised that I wouldn’t receive my items for 3-4 weeks. 4 w...
N
Nuria
trustpilot.com
Sep 30, 2025
The website was very clear
The website was very clear, the photos and descriptions of products very clear. I...
A
Ajo Joseph
trustpilot.com
Sep 30, 2025
Beautifully designed and very well…
Beautifully designed and very well made! OLIVIA’S candle holder adds elegance and a...
G
Gerlize De Villiers
trustpilot.com
Sep 30, 2025
Olivia's defines quality in Product and Service!
Olivia's defines quality in Product and Service! Olivia's is definitely the place to go if you are looking for top quality products supported by an ex...
M
Maxine Beckham
trustpilot.com
Sep 30, 2025
Great customer service and resolved an…
Great customer service and resolved an issue I had...
P
Petina Ramsbottom
trustpilot.com
Sep 30, 2025
Easy to use website
Easy to use website, fantastic clear photos and as much info as possible before buying on line. I have just made my first purchase on line, I don’t ye...
K
Kay
trustpilot.com
Sep 30, 2025
Great customer service
I’ve been using Olivia’s on and off for curated items for my home and all I can say is they have alw...
Conclusion
Reviews show Olivia's is frequently praised for clear product pages, useful photos and easy online navigation, which helps buyers choose items. Many customers report good product quality and successful resolution when items arrive damaged, including prompt replacements. Common strengths cited are helpful customer service staff (one reviewer named Libby Roberts) and reassuring dispatch emails; common issues are occasional shipping delays, unclear shipping times and at least one report of an extra payment request. Prospective buyers should check shipping timelines and payment terms before ordering and contact customer service if concerned; overall the review set is largely positive but contains some notable delivery and in-store complaints.