Customers often praise attentive staff, fast replies, and a website that’s easy to use, with clear photos and measurements. Many highlight an appealing range and competitive prices, sometimes with discounts. A small number describe serious delivery or billing issues, and a few mention isolated manufacturing faults. These complaints sit alongside many five-star accounts of strong service.
Examples from available reviews (Dec 2021 – Mar 2026).
Regular customer praises Libby for efficient, knowledgeable and friendly service.
“Efficient, knowledgeable, friendly.”
Veneer lifted within a month; after dispute Olivia's offered refund or replacement.
“they resolved this very quickly, agreeing it was a manufacturing fault and offering a full refund or replacement.”
Repeated delivery delays and poor tracking raised doubts about receiving purchase.
“not sure if I will actually receive my item.”
Customer paid but product not delivered and was asked to pay again.
“I think this is SCAM.”
Positive feedback on service comes up often. Reviewers name staff such as Libby, Lotte, and Lauren, and mention quick replies, useful advice, and fast fixes. A small number report major service breakdowns, including an unresolved in-store accusation and being asked to pay again.
Reviews frequently point to good prices, sale discounts, and a £25 first-time offer. Customers call the products excellent value and reasonably priced. Concerns about value mainly appear when delivery problems or product faults spoil the result.
Many customers describe an easy buying process and a user-friendly site. Clear photos, detailed measurements, strong search filters, and a simple checkout help them feel confident. A few are still waiting for items and feel unsure about delivery progress.
Many reviewers say items such as mirrors and candle holders look good and feel well made. A small number report damage or manufacturing faults, and those cases were said to end in a refund or replacement. Specific issues like lifting veneer and broken mirrors appear, but not often.
Customers often praise quick responses, helpful phone support, and clear product descriptions. Several criticise shipping timelines that weren’t obvious and weak tracking, which led to refunds or worry about whether items would arrive. Some also ask to pause subscriptions or change delivery plans.
The overall tone is mostly positive, with many five-star reviews and repeat buyers. The strongest complaints focus on failed deliveries, alleged billing problems, and a serious in-store accusation. The feedback shows steady praise for service and usability alongside a few incidents that dent trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good communication and prompt delivery; customer recommends Olivia's.
“Good communication, and prompt delivery. Highly recommend.”
Effortless ordering with helpful advice and quick, reliable delivery.
“Ordering from Olivia’s was effortless”
Regular customer praises Libby for efficient, knowledgeable and friendly service.
“Efficient, knowledgeable, friendly.”
Staff member Lotte made ordering easy and enjoyable.
“Lotte was amazing made it all very easy to order can’t wait to receive my order x”
Customer experienced a seamless process and intends to shop again.
“Seamless experience and a great range of products, I will definitely shop Olivia's again.”
Team are responsive and provide quality products reliably.
“Fast to react and quality product.”
Great service and beautiful furniture received many compliments.
“Great service and stunning furniture!”
Veneer lifted within a month; after dispute Olivia's offered refund or replacement.
“they resolved this very quickly, agreeing it was a manufacturing fault and offering a full refund or replacement.”
First-time customer liked selection, site navigation and £25 discount.
“As a first time customer was delighted to receive the offer of £25 off my order.”
Item matched description and delivery was fast and efficient.
“Item as described and shown on website. Fast and efficient service.”
Customer received quick, friendly responses and great service.
“Quick and friendly responses, great service.”
Haven't received items yet but product choice and mirror descriptions are good.
“The descriptions of mirrors were very good as they included the type of fixings on the back.”
Reviewer praises products' beauty and service quality.
“Beautiful products, excellent service”
Damaged delivery was promptly and seamlessly resolved by Lauren.
“Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss.”
Reviewer reports a smooth purchasing process.
“Smooth process”
Website navigation made purchasing straightforward and easy.
“Easy to navigate website with easy purchasing”
Found beautiful products and hopes ordered mirror matches show home sample.
“Some beautiful products on the website”
Repeated delivery delays and poor tracking raised doubts about receiving purchase.
“not sure if I will actually receive my item.”
Likes product choice and sale discounts; will return while furnishing new home.
“Love the choice of products and great discounts on sale items.”
Praises products and mentions Libby's helpful assistance.
“Fantastic products offered by Olivia and Libby is also there to help”
Customer requests Olivia's to pause their subscription due to a large amount.
“Can u please put a hold on my subscription! I have a large amount”
Customer praises Olivia's selection and pricing.
“Great choice and prices”
Reviewer finds the shop lovely and experienced no service issues.
“Lovely shop and no issues with service”
Desired table was in stock and dispatched almost immediately.
“I wanted a specific table, it was in stock, and it was dispatched almost immediately”
Second purchase; enjoyed elegant, unique pieces and great service.
“Olivia’s has beautiful unique pieces that add an elegant design to every room.”
Reviewer praises website navigation, delivery information, packaging and product quality.
“Above all the quality of product is excellent for the price.”
Reviewer praises the website and its interesting product selection.
“Good website Good array of interesting products for sale”
Website search and filters made finding items very easy.
“It was very easy to find what I wanted and the filters worked well.”
Mirror arrived broken but customer service replaced it promptly.
“the issue was solved immediately and we received a replacement.”
Detailed photos and measurements gave confidence before ordering; dispatch emails sent.
“complete confidence that our furniture choice will be perfect for the room and purpose.”
Customer praises great service and swift responses to enquiries.
“Great customer service and swift response to questions”
Reviewer finds products excellent, easy to order and reasonably priced.
“Excellent products and choice, easy to order and reasonably priced.”
Customer paid but product not delivered and was asked to pay again.
“I think this is SCAM.”
Shipping times were unclear and delivery was repeatedly delayed, prompting refund.
“Shipping times are hidden away on the website”
Website clear and staff were helpful on the phone when contacted.
“The website was very clear, the photos and descriptions of products very clear.”
Candle holder is well made, stylish and adds elegance.
“Beautifully designed and very well made!”
High-quality products and exceptional service, with helpful delivery arrangements.
“Olivia's defines quality in Product and Service!”
Customer service resolved an issue promptly and satisfactorily.
“resolved an issue I had promptly and to my satisfaction”
Easy-to-use website with clear photos and extensive product information.
“Easy to use website, fantastic clear photos and as much info as possible before buying on line.”
Regular customer praises attentive, professional and recommendable customer service.
“they have always been attentive and with great customer service and professional.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia's is a UK retailer that sells home furniture and decorative accessories. The range includes tables, mirrors, lighting, and smaller items such as candle holders. Shoppers can buy online or visit a physical store to see products in person. The site shows photos, measurements, and specifications to help people choose, and it provides delivery options and customer support.