Reviews show Olivia's is frequently praised for clear product pages, useful photos and easy online navigation, which helps buyers choose items. Many customers report good product quality and successful resolution when items arrive damaged, including prompt replacements. Common strengths cited are helpful customer service staff (one reviewer named Libby Roberts) and reassuring dispatch emails; common issues are occasional shipping delays, unclear shipping times and at least one report of an extra payment request. Prospective buyers should check shipping timelines and payment terms before ordering and contact customer service if concerned; overall the review set is largely positive but contains some notable delivery and in-store complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Attendants accused my family of shoplifting and were rude; complaint unresolved.
“I will NOT recommend this company.”
Shipping times were unclear and delivery was repeatedly delayed, prompting refund.
“Shipping times are hidden away on the website”
Mirror arrived broken but customer service replaced it promptly.
“the issue was solved immediately and we received a replacement.”
Reviewer praises website navigation, delivery information, packaging and product quality.
“Above all the quality of product is excellent for the price.”
Many reviewers report helpful, responsive staff and problem resolution; however a small number describe rude in-store behaviour and fulfilment problems.
Multiple reviewers praised reasonable pricing and good quality for the price; a minority complained about unexpected extra charges.
Site navigation, clear photos, filters and timely dispatch communications are frequently praised, though a few mention hidden shipping times and delays.
Most customers report products as well made and matching descriptions; there are occasional reports of transit damage that were later replaced.
Many reviews note prompt, helpful responses and reassuring delivery emails; several reports cite poor communication around refunds or additional charges.
The majority describe a positive overall experience—clear website, good products and resolved issues—but a minority report delivery, billing or in-store incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good communication and prompt delivery; customer recommends Olivia's.
“Good communication, and prompt delivery. Highly recommend.”
Effortless ordering with helpful advice and quick, reliable delivery.
“Ordering from Olivia’s was effortless”
Regular customer praises Libby for efficient, knowledgeable and friendly service.
“Efficient, knowledgeable, friendly.”
Staff member Lotte made ordering easy and enjoyable.
“Lotte was amazing made it all very easy to order can’t wait to receive my order x”
Customer experienced a seamless process and intends to shop again.
“Seamless experience and a great range of products, I will definitely shop Olivia's again.”
Team are responsive and provide quality products reliably.
“Fast to react and quality product.”
Great service and beautiful furniture received many compliments.
“Great service and stunning furniture!”
Veneer lifted within a month; after dispute Olivia's offered refund or replacement.
“they resolved this very quickly, agreeing it was a manufacturing fault and offering a full refund or replacement.”
First-time customer liked selection, site navigation and £25 discount.
“As a first time customer was delighted to receive the offer of £25 off my order.”
Item matched description and delivery was fast and efficient.
“Item as described and shown on website. Fast and efficient service.”
Customer received quick, friendly responses and great service.
“Quick and friendly responses, great service.”
Haven't received items yet but product choice and mirror descriptions are good.
“The descriptions of mirrors were very good as they included the type of fixings on the back.”
Reviewer praises products' beauty and service quality.
“Beautiful products, excellent service”
Damaged delivery was promptly and seamlessly resolved by Lauren.
“Sadly received a product that had some damage on delivery but was promptly resolved by one of their team seamlessly and without fuss.”
Reviewer reports a smooth purchasing process.
“Smooth process”
Website navigation made purchasing straightforward and easy.
“Easy to navigate website with easy purchasing”
Found beautiful products and hopes ordered mirror matches show home sample.
“Some beautiful products on the website”
Repeated delivery delays and poor tracking raised doubts about receiving purchase.
“not sure if I will actually receive my item.”
Likes product choice and sale discounts; will return while furnishing new home.
“Love the choice of products and great discounts on sale items.”
Praises products and mentions Libby's helpful assistance.
“Fantastic products offered by Olivia and Libby is also there to help”
Customer requests Olivia's to pause their subscription due to a large amount.
“Can u please put a hold on my subscription! I have a large amount”
Customer praises Olivia's selection and pricing.
“Great choice and prices”
Reviewer finds the shop lovely and experienced no service issues.
“Lovely shop and no issues with service”
Desired table was in stock and dispatched almost immediately.
“I wanted a specific table, it was in stock, and it was dispatched almost immediately”
Second purchase; enjoyed elegant, unique pieces and great service.
“Olivia’s has beautiful unique pieces that add an elegant design to every room.”
Reviewer praises website navigation, delivery information, packaging and product quality.
“Above all the quality of product is excellent for the price.”
Reviewer praises the website and its interesting product selection.
“Good website Good array of interesting products for sale”
Website search and filters made finding items very easy.
“It was very easy to find what I wanted and the filters worked well.”
Mirror arrived broken but customer service replaced it promptly.
“the issue was solved immediately and we received a replacement.”
Detailed photos and measurements gave confidence before ordering; dispatch emails sent.
“complete confidence that our furniture choice will be perfect for the room and purpose.”
Customer praises great service and swift responses to enquiries.
“Great customer service and swift response to questions”
Reviewer finds products excellent, easy to order and reasonably priced.
“Excellent products and choice, easy to order and reasonably priced.”
Customer paid but product not delivered and was asked to pay again.
“I think this is SCAM.”
Shipping times were unclear and delivery was repeatedly delayed, prompting refund.
“Shipping times are hidden away on the website”
Website clear and staff were helpful on the phone when contacted.
“The website was very clear, the photos and descriptions of products very clear.”
Candle holder is well made, stylish and adds elegance.
“Beautifully designed and very well made!”
High-quality products and exceptional service, with helpful delivery arrangements.
“Olivia's defines quality in Product and Service!”
Customer service resolved an issue promptly and satisfactorily.
“resolved an issue I had promptly and to my satisfaction”
Easy-to-use website with clear photos and extensive product information.
“Easy to use website, fantastic clear photos and as much info as possible before buying on line.”
Regular customer praises attentive, professional and recommendable customer service.
“they have always been attentive and with great customer service and professional.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia's is a retailer of home furniture and accessories operating online and through physical shop locations. Consumers typically look for product pictures, dimensions and delivery information when researching purchases. Review summaries help prospective buyers assess the company's fulfilment, customer service and product reliability before ordering.