Reviews show Olivia's is frequently praised for clear product pages, useful photos and easy online navigation, which helps buyers choose items. Many customers report good product quality and successful resolution when items arrive damaged, including prompt replacements. Common strengths cited are helpful customer service staff (one reviewer named Libby Roberts) and reassuring dispatch emails; common issues are occasional shipping delays, unclear shipping times and at least one report of an extra payment request. Prospective buyers should check shipping timelines and payment terms before ordering and contact customer service if concerned; overall the review set is largely positive but contains some notable delivery and in-store complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Attendants accused my family of shoplifting and were rude; complaint unresolved.
“I will NOT recommend this company.”
Shipping times were unclear and delivery was repeatedly delayed, prompting refund.
“Shipping times are hidden away on the website”
Mirror arrived broken but customer service replaced it promptly.
“the issue was solved immediately and we received a replacement.”
Reviewer praises website navigation, delivery information, packaging and product quality.
“Above all the quality of product is excellent for the price.”
Many reviewers report helpful, responsive staff and problem resolution; however a small number describe rude in-store behaviour and fulfilment problems.
Multiple reviewers praised reasonable pricing and good quality for the price; a minority complained about unexpected extra charges.
Site navigation, clear photos, filters and timely dispatch communications are frequently praised, though a few mention hidden shipping times and delays.
Most customers report products as well made and matching descriptions; there are occasional reports of transit damage that were later replaced.
Many reviews note prompt, helpful responses and reassuring delivery emails; several reports cite poor communication around refunds or additional charges.
The majority describe a positive overall experience—clear website, good products and resolved issues—but a minority report delivery, billing or in-store incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I went to shop your store on Dec. 3rd, and I was incredibly surprised by the service that my family received. The attendants were extremely rude and unruly. When we entered the establishment, we were accused of shoplifting and yelled at numerous times when it finally turned out that we hadn't stolen anything.The attendants was rude and harsh from the onset. The store looked unclean, and a bunch of workers were on their phone or in whispers and giggles around us. I reported this to the higher authorities but nothing happened yet. It is unacceptable that this could happen in a day in age with all of the cameras surrounding you. I will NOT recommend this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia's is a retailer of home furniture and accessories operating online and through physical shop locations. Consumers typically look for product pictures, dimensions and delivery information when researching purchases. Review summaries help prospective buyers assess the company's fulfilment, customer service and product reliability before ordering.