Customers often praise attentive staff, fast replies, and a website that’s easy to use, with clear photos and measurements. Many highlight an appealing range and competitive prices, sometimes with discounts. A small number describe serious delivery or billing issues, and a few mention isolated manufacturing faults. These complaints sit alongside many five-star accounts of strong service.
Examples from available reviews (Dec 2021 – Mar 2026).
Regular customer praises Libby for efficient, knowledgeable and friendly service.
“Efficient, knowledgeable, friendly.”
Veneer lifted within a month; after dispute Olivia's offered refund or replacement.
“they resolved this very quickly, agreeing it was a manufacturing fault and offering a full refund or replacement.”
Repeated delivery delays and poor tracking raised doubts about receiving purchase.
“not sure if I will actually receive my item.”
Customer paid but product not delivered and was asked to pay again.
“I think this is SCAM.”
Positive feedback on service comes up often. Reviewers name staff such as Libby, Lotte, and Lauren, and mention quick replies, useful advice, and fast fixes. A small number report major service breakdowns, including an unresolved in-store accusation and being asked to pay again.
Reviews frequently point to good prices, sale discounts, and a £25 first-time offer. Customers call the products excellent value and reasonably priced. Concerns about value mainly appear when delivery problems or product faults spoil the result.
Many customers describe an easy buying process and a user-friendly site. Clear photos, detailed measurements, strong search filters, and a simple checkout help them feel confident. A few are still waiting for items and feel unsure about delivery progress.
Many reviewers say items such as mirrors and candle holders look good and feel well made. A small number report damage or manufacturing faults, and those cases were said to end in a refund or replacement. Specific issues like lifting veneer and broken mirrors appear, but not often.
Customers often praise quick responses, helpful phone support, and clear product descriptions. Several criticise shipping timelines that weren’t obvious and weak tracking, which led to refunds or worry about whether items would arrive. Some also ask to pause subscriptions or change delivery plans.
The overall tone is mostly positive, with many five-star reviews and repeat buyers. The strongest complaints focus on failed deliveries, alleged billing problems, and a serious in-store accusation. The feedback shows steady praise for service and usability alongside a few incidents that dent trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I went to shop your store on Dec. 3rd, and I was incredibly surprised by the service that my family received. The attendants were extremely rude and unruly. When we entered the establishment, we were accused of shoplifting and yelled at numerous times when it finally turned out that we hadn't stolen anything.The attendants was rude and harsh from the onset. The store looked unclean, and a bunch of workers were on their phone or in whispers and giggles around us. I reported this to the higher authorities but nothing happened yet. It is unacceptable that this could happen in a day in age with all of the cameras surrounding you. I will NOT recommend this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Olivia's is a UK retailer that sells home furniture and decorative accessories. The range includes tables, mirrors, lighting, and smaller items such as candle holders. Shoppers can buy online or visit a physical store to see products in person. The site shows photos, measurements, and specifications to help people choose, and it provides delivery options and customer support.