Many reviewers highlight friendly, helpful store teams who fix problems quickly in person. Several shoppers say items match the photos and arrive well packed. Multiple reviews mention failed deliveries, lost parcels, and refunds that are slow or never arrive. Some customers also report durability issues and occasional checkout problems on the website.
Examples from available reviews (Nov 2021 – Feb 2026).
Oliver Bonas quickly replaced faulty studs and collected the old pair.
“organised a replacement very quickly and collected the old (to recycle).”
Items arrived quickly and in perfect condition with great quality.
“every single item arrived super fast and in perfect condition.”
£182 order never arrived and customer service provided no updates.
“Payment taken on the 31 December and no update from them”
Website checkout repeatedly failed, preventing completion of payment.
“Basically a constant loop.”
Reviewers repeatedly praise store staff for friendly, attentive help and fast fixes in store. Online fulfilment and after-sales support come up less reliably, with reports of missing orders, cancelled deliveries, and long waits for refunds. Delivery problems linked to couriers show up often in negative reviews.
Few reviews talk directly about price, but some shoppers say items feel expensive. Durability issues — broken jewellery, split denim, chipped lacquer, and similar faults — lower value for those affected. Others point to good-quality cushions, chairs, and well-packaged lampshades as reasons the purchase felt worth it.
Many reviewers say the website is easy to use and that finding items is quick. A smaller group report checkout loops, temporary errors, and same-day orders that would not go through. Those glitches stopped some customers from completing purchases.
Plenty of reviews say items arrive in good condition and look like the online images. Several mention early failures in jewellery, denim, lacquered furniture, and purses. When fragile items arrive safely, customers often credit the packaging.
Several customers mention quick, clear email replies and helpful exchanges with the team. Others describe misdelivered parcels, patchy tracking updates, and slow international returns. In some cases, refunds or replacements came only after repeated follow-up.
In-store visits come through as consistently positive, with friendly staff and bright, colourful ranges. Online experiences split more evenly, mainly because of delivery, returns, and occasional site issues. Overall, reviews contrast strong in-store service with uneven online fulfilment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Staff member Sasha provided excellent, helpful customer service in store.
“Sasha in the Winchester store was absolutely amazing!”
Oliver Bonas quickly replaced faulty studs and collected the old pair.
“organised a replacement very quickly and collected the old (to recycle).”
Parcel delivered to wrong address and customer couldn't complete required forms.
“My parcel was delivered to wrong house.”
Bedspread arrived damaged and musty; only a small gift card offered.
“came with a hole in it and smelled musty.”
Item never arrived and customer service failed to resolve tracking issues.
“After a week I still have not received the item that I ordered.”
Dress arrived damaged and replacement was unavailable; refund still pending.
“the dress arrived damaged with missing fastenings and make up around the yolk!”
Good quality, colours and unique designs; Watford staff are friendly.
“Good quality, great colours, style and unique designs”
Colourful furniture and consistently attentive, respectful customer service.
“old-school respect for the customer.”
Necklace broke and replacement unavailable; only partial refund after delays.
“the necklace broke so wasn’t the quality I expected.”
Products have nice bright colours and are a bit different.
“Nice bright colours.”
Store assistant rudely folded items and gave the silent treatment.
“Not a word from her!”
Staff located my order and promptly sent a replacement pair.
“they had located my order and sent out a replacement pair.”
Always a good in-store or online shopping experience, especially Kingston.
“Always a good experience shopping here”
Paint on dressing table melted from fly dirt and was left unaddressed.
“it actually melted the paint on the top”
Staff retrieved and returned my mis-sent parcel free of charge.
“managed to retrieve my parcel and sent it back to me with no charge.”
Refund delayed over two weeks and customer service was unhelpful.
“Waiting over 2 weeks for a refund.”
When I was looking for a comfy chair for my study room as well as my working space, I came across Oliver Bonas's online shop and decided to check it out.
As soon as I laid eyes on a Tress Natural Faux sheepskin chair, I couldn't take my gaze away from it.
It was just what I had been looking for.
I enquired with the customer service department, and after making certain that I understood everything, I placed an order swiftly and without difficulty.
As discussed with their internal team, my order was delivered to my address two weeks after it was placed.
The chair was of excellent quality, was quite soft and comfortable, and looked just like the photo on the website; I absolutely adore it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver Bonas is a UK lifestyle retailer selling clothing, jewellery, accessories, furniture, and homeware. It runs physical stores across the UK as well as an online shop. The range covers fashion pieces, decorative home items, and small furniture. Customers can order online for delivery or use click-and-collect where available.