Many reviewers highlight friendly, helpful store teams who fix problems quickly in person. Several shoppers say items match the photos and arrive well packed. Multiple reviews mention failed deliveries, lost parcels, and refunds that are slow or never arrive. Some customers also report durability issues and occasional checkout problems on the website.
Examples from available reviews (Nov 2021 – Feb 2026).
Oliver Bonas quickly replaced faulty studs and collected the old pair.
“organised a replacement very quickly and collected the old (to recycle).”
Items arrived quickly and in perfect condition with great quality.
“every single item arrived super fast and in perfect condition.”
£182 order never arrived and customer service provided no updates.
“Payment taken on the 31 December and no update from them”
Website checkout repeatedly failed, preventing completion of payment.
“Basically a constant loop.”
Reviewers repeatedly praise store staff for friendly, attentive help and fast fixes in store. Online fulfilment and after-sales support come up less reliably, with reports of missing orders, cancelled deliveries, and long waits for refunds. Delivery problems linked to couriers show up often in negative reviews.
Few reviews talk directly about price, but some shoppers say items feel expensive. Durability issues — broken jewellery, split denim, chipped lacquer, and similar faults — lower value for those affected. Others point to good-quality cushions, chairs, and well-packaged lampshades as reasons the purchase felt worth it.
Many reviewers say the website is easy to use and that finding items is quick. A smaller group report checkout loops, temporary errors, and same-day orders that would not go through. Those glitches stopped some customers from completing purchases.
Plenty of reviews say items arrive in good condition and look like the online images. Several mention early failures in jewellery, denim, lacquered furniture, and purses. When fragile items arrive safely, customers often credit the packaging.
Several customers mention quick, clear email replies and helpful exchanges with the team. Others describe misdelivered parcels, patchy tracking updates, and slow international returns. In some cases, refunds or replacements came only after repeated follow-up.
In-store visits come through as consistently positive, with friendly staff and bright, colourful ranges. Online experiences split more evenly, mainly because of delivery, returns, and occasional site issues. Overall, reviews contrast strong in-store service with uneven online fulfilment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Salesperson was understanding, professional and carefully wrapped the gift.
“The salesperson 11085 was extremely helpful”
Assistant checked stock and ordered a smaller size to be delivered.
“she checked other stores and online for me then ordered one to come to my home.”
Product matches the picture and reviewer loves it.
“Just like the picture! I love it”
Product was exactly as wanted, practical and appears high quality.
“The product was exactly what I wanted.”
Website had issues preventing same-day order, but worked the next day.
“There were some website issues so I couldn't order on the day.”
Website was easy to navigate and the bag is beautiful.
“The website is so easy to manoeuvre and the bag is absolutely beautiful”
Reviewer describes the purchase as brilliant and great.
“Brilliant great purchase”
Found exactly the item they were looking for on the website.
“Found exactly what I was looking for on the OB website.”
Reviewer loves the website and praises the consistently fast delivery.
“Love the website and always fadt delivery”
Jumpsuit was lovely but did not suit the reviewer.
“Jumpsuit lovely just didn’t suit me.”
Very good overall with great communication.
“V good, great communication”
Shades were packaged well and arrived undamaged.
“The way the shades were packaged was great - I was worried about them being damaged on delivery but they were flat packed - so good!”
Excellent, efficient online shopping and liked the scrunchies purchased as gift.
“Excellent and efficient online shopping experience and I love the scrunchies which I bought for a gift. Thank you!”
Online ordering was easy and the T-shirt was lovely quality.
“T-shirt is of lovely quality and had many comments. Would definately recommend.”
Great online service and an inviting, cosy Winchester store layout.
“The online service was great, but I also love how the Winchester store is laid out, as it really draws you in, and has a cosy feel to it.”
Websites were very easy to use.
“Very easy to use websites.”
International returns took a long time but customer service was helpful.
“thanks to the OB customer service team, they were helpful.”
Next day delivery failed and items broke after first use.
“paid for next day delivery and it never arrived the next day.”
Friendly staff and great products, but relatively high prices.
“If prices were a bit lower I'd give them 5 stars!”
Paid for Saturday delivery which failed and courier used was unreliable.
“It of course never arrived on Saturday.”
£182 order never arrived and customer service provided no updates.
“Payment taken on the 31 December and no update from them”
Stores always have friendly staff and a frequently changing product range.
“Always friendly staff in their stores and a beautiful range of products”
Excellent products and helpful resolution of an order error online.
“managed an order error in extremely helpful manner.”
Website checkout repeatedly failed, preventing completion of payment.
“Basically a constant loop.”
Customer service refused to assist with a late return or offer credit.
“The customer service department refused to help in anyway”
Evri delivery failed and staff refunded without offering redelivery.
“they immediately refunded my order when actually what I wanted was a redelivery.”
Goods lost by courier and no replacement or refund due to delays.
“I have no goods ( they have done a return to them with Evri)”
Christmas returns period was very short and store prevented in-person returns.
“their Christmas returns policy only extended to 7th January.”
Faulty diffuser was promptly replaced after helpful customer service.
“Their customer service was exemplary.”
Evri collection failed and customer service could not resolve the return.
“Customer service and returns are a nightmare”
Jeans fell apart after one wash and retailer offered inadequate partial refund.
“stitching came apart after 1 WASH”
Lacquer on dressing table chipped quickly and required fighting for a partial refund.
“The lacquer chipped off as the colour was not sealed properly.”
Customer service responded promptly and found a quick solution for delivery problems.
“they responded to each of my emails promptly”
Items shipped separately and delivery charge deducted from refund without clear explanation.
“the delivery charge I paid has been deducted.”
Service from both the Bath store and customer service was excellent.
“the service received from both was gold standard.”
Windsor staff were super friendly and helpful during my enquiry.
“the Windsor staff were super friendly and helpful”
Purse fell apart after six months despite cost.
“it has absolutely come away into pieces.”
Customer service refused refund despite acknowledged non-delivery.
“Absolutely appalling customer service.”
Items arrived quickly and in perfect condition with great quality.
“every single item arrived super fast and in perfect condition.”
Rattan ottoman is beautiful and staff were outstandingly helpful.
“The quality and appearance of the ottoman is beautiful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oliver Bonas is a UK lifestyle retailer selling clothing, jewellery, accessories, furniture, and homeware. It runs physical stores across the UK as well as an online shop. The range covers fashion pieces, decorative home items, and small furniture. Customers can order online for delivery or use click-and-collect where available.