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We Collect & Analyse Reviews

Oliver Bonas
Experiences & Reviews

Oliver Bonas is a UK lifestyle retailer offering clothing, jewellery, gifts, homeware and furniture through an online shop and physical stores across the UK. Consumers commonly search for product quality, in-store service and delivery or returns experiences when researching this retailer.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 52%
Latest Review 17d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Many reviewers report helpful in-store and support staff, while a substantial group describe slow or unhelpful customer service and delivery problems.

Share
23%
Mixed
💰

Value for money

Some customers find items affordable for the perceived quality; several others report products failing soon after purchase and poor value.

Share
4%
Weak
⚡

User experience

Ordering and shopping experiences vary: some report smooth online orders and fast delivery, others cite tracking problems and mobile form issues.

Share
9%
Mixed
🔧

Product quality

Reviews split: a number praise build and vibrant design, while several report damaged, musty or quickly broken items on arrival or soon after.

Share
17%
Mixed
📞

Communication

Communication reports vary from prompt, helpful replies to delayed refunds, missing callbacks and lengthy email exchanges to resolve issues.

Share
21%
Mixed
⭐

Overall experience

Overall impressions are mixed: many recommend stores and products, but many others report returns, refund or service failures and avoid repeat buying.

Share
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Natalie
trustpilot.com Sep 30, 2025

Got a lovely purse from Oliver Bonas…

Got a lovely purse from Oliver Bonas for my birthday in March, it has absolutely come away into pieces. Not really good enough considering t...

S
Sarah T
trustpilot.com Sep 30, 2025

Absolutely appalling customer service

Absolutely appalling customer service. I will never buy from them again having been a very good customer for years. They put the entire risk of delive...

S
Sophie du Couédic
trustpilot.com Sep 30, 2025

Amazing products

Amazing products! I made a big order (my first on this website) and every single item arrived super f...

J
Jonathan and Debbie gladwell
trustpilot.com Sep 30, 2025

We purchased a lovely rattan ottoman…

We purchased a lovely rattan ottoman from Oliver Bonus. The quality and appearance of the ottoman is beautiful and we are so pleased with it. Both the...

M
Miss Ava Payne
trustpilot.com Sep 30, 2025

Lovely Sasha! Winchester Store

Sasha in the Winchester store was absolutely amazing! Helped me look for the strawberry tumblers I’ve had my eyes on for ages! Unable to sou...

L
LMK
trustpilot.com Sep 30, 2025

Great customer service

My daughter ordered some studs as a gift for me but they were very badly bent. Oliver Bonas were great...

E
Emma Barnett
trustpilot.com Sep 30, 2025

Horrible customer service

My parcel was delivered to wrong house. I have to sign and return a denial of receipt form, which i can't do on my phone. I have no printe...

M
Mary Kelly
trustpilot.com Sep 30, 2025

Ordered a bedspread which came with a…

Ordered a bedspread which came with a hole in it and smelled musty. Very disappointing as first time...

S
Sally T
trustpilot.com Sep 30, 2025

BEWARE … once they’ve taken your money, there’s not much support

After a week I still have not received the item that I ordered. I called Oliver Bonas customer service and spoke to the representative who was very go...

C
Cheryl Haskell
trustpilot.com Sep 30, 2025

First order and will be my last!

I ordered a dress from this online store, my first purchase with them and most certainly my last!! The dress arrived damaged with missing fastenings a...

S
Sarah Westbury
trustpilot.com Sep 30, 2025

Good quality & Style

Good quality, great colours, style and unique designs also affordable especially for the quality (which is very good) unfortunately for me EVERY TIME...

A
Amir
trustpilot.com Sep 30, 2025

Futuristic colorful items with an old-school respect for customers

My wife and I love everything in Oliver Bonas—though we’re more into their furniture side rather than their clothing. So it’s no surprise we have Oliv...

K
Kylie
trustpilot.com Sep 30, 2025

Poor quality jewellery and poor customer service

I bought a necklace for my daughter as a present. It was an expensive present but the necklace broke so wasn’t the quality I expected. The necklace is...

M
M L
trustpilot.com Sep 30, 2025

Nice bright colours

Nice bright colours. Always a...

D
Denise Rowswell
trustpilot.com Sep 30, 2025

Some element of Customer service would be nice

I have just purchased 3 clothing items from Liverpool Street store. After having watching the assistant screw up my dress she then continued to do the...

D
D marie
trustpilot.com Sep 30, 2025

Great customer services

I bought some sunglasses with a gift voucher and they broke. I couldn’t find the receip...

S
SLHSA
trustpilot.com Sep 30, 2025

Always a good experience shopping here

Always a good experience shopping here, either in store or online! The one in store (particularly k...

V
Vivienne
trustpilot.com Sep 30, 2025

Damaged paint on dressing table

I purchased a dressing table, chest of drawers, and two bedside tables, I love the design, so very well made, but I had to contact the company because...

L
Laura Hebden
trustpilot.com Sep 30, 2025

Returns issue

I recently made a massive error and posted a Dr Martens parcel to Oliver Bonas by mistake (to cut a long story short, there was a mix up with QR codes...

G
Grace
trustpilot.com Sep 30, 2025

Waiting over 2 weeks for a refund.

Waiting over 2 weeks for a refund. I was not informed that there was a delay processing refunds and had to send multiple emails chasing why I had yet...

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Conclusion

Reviews for Oliver Bonas show a mixed picture: several customers praise product design, in-store staff and quick resolution for some issues (for example fast replacements or helpful store assistants). At the same time, multiple reviewers describe damaged goods, items that failed soon after purchase, delays in refunds and inconsistent customer service responses. If you prioritise colourful designs and in-store assistance, you may find positive experiences; if reliable post-sale support and durable jewellery or textiles are critical, be cautious and check return/refund policies beforehand. When buying, keep receipts and tracking details and consider contacting the store or customer service promptly if issues arise.