Oliver Bonas
Experiences & Reviews
Oliver Bonas is a UK lifestyle retailer offering clothing, jewellery, gifts, homeware and furniture through an online shop and physical stores across the UK. Consumers commonly search for product quality, in-store service and delivery or returns experiences when researching this retailer.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report helpful in-store and support staff, while a substantial group describe slow or unhelpful customer service and delivery problems.
Value for money
Some customers find items affordable for the perceived quality; several others report products failing soon after purchase and poor value.
User experience
Ordering and shopping experiences vary: some report smooth online orders and fast delivery, others cite tracking problems and mobile form issues.
Product quality
Reviews split: a number praise build and vibrant design, while several report damaged, musty or quickly broken items on arrival or soon after.
Communication
Communication reports vary from prompt, helpful replies to delayed refunds, missing callbacks and lengthy email exchanges to resolve issues.
Overall experience
Overall impressions are mixed: many recommend stores and products, but many others report returns, refund or service failures and avoid repeat buying.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Absolutely appalling customer service
"Absolutely appalling customer service. I will never buy from them again having been a very good customer for years. They put the entire risk of delive..."
Amazing products
"Amazing products! I made a big order (my first on this website) and every single item arrived super f..."
Got a lovely purse from Oliver Bonas…
"Got a lovely purse from Oliver Bonas for my birthday in March, it has absolutely come away into pieces. Not really good enough considering t..."
Waiting over 2 weeks for a refund.
"Waiting over 2 weeks for a refund. I was not informed that there was a delay processing refunds and had to send multiple emails chasing why I had yet..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Got a lovely purse from Oliver Bonas…
Got a lovely purse from Oliver Bonas for my birthday in March, it has absolutely come away into pieces. Not really good enough considering t...
Absolutely appalling customer service
Absolutely appalling customer service. I will never buy from them again having been a very good customer for years. They put the entire risk of delive...
Amazing products
Amazing products! I made a big order (my first on this website) and every single item arrived super f...
We purchased a lovely rattan ottoman…
We purchased a lovely rattan ottoman from Oliver Bonus. The quality and appearance of the ottoman is beautiful and we are so pleased with it. Both the...
Lovely Sasha! Winchester Store
Sasha in the Winchester store was absolutely amazing! Helped me look for the strawberry tumblers I’ve had my eyes on for ages! Unable to sou...
Great customer service
My daughter ordered some studs as a gift for me but they were very badly bent. Oliver Bonas were great...
Horrible customer service
My parcel was delivered to wrong house. I have to sign and return a denial of receipt form, which i can't do on my phone. I have no printe...
Ordered a bedspread which came with a…
Ordered a bedspread which came with a hole in it and smelled musty. Very disappointing as first time...
BEWARE … once they’ve taken your money, there’s not much support
After a week I still have not received the item that I ordered. I called Oliver Bonas customer service and spoke to the representative who was very go...
First order and will be my last!
I ordered a dress from this online store, my first purchase with them and most certainly my last!! The dress arrived damaged with missing fastenings a...
Good quality & Style
Good quality, great colours, style and unique designs also affordable especially for the quality (which is very good) unfortunately for me EVERY TIME...
Futuristic colorful items with an old-school respect for customers
My wife and I love everything in Oliver Bonas—though we’re more into their furniture side rather than their clothing. So it’s no surprise we have Oliv...
Poor quality jewellery and poor customer service
I bought a necklace for my daughter as a present. It was an expensive present but the necklace broke so wasn’t the quality I expected. The necklace is...
Nice bright colours
Nice bright colours. Always a...
Some element of Customer service would be nice
I have just purchased 3 clothing items from Liverpool Street store. After having watching the assistant screw up my dress she then continued to do the...
Great customer services
I bought some sunglasses with a gift voucher and they broke. I couldn’t find the receip...
Always a good experience shopping here
Always a good experience shopping here, either in store or online! The one in store (particularly k...
Damaged paint on dressing table
I purchased a dressing table, chest of drawers, and two bedside tables, I love the design, so very well made, but I had to contact the company because...
Returns issue
I recently made a massive error and posted a Dr Martens parcel to Oliver Bonas by mistake (to cut a long story short, there was a mix up with QR codes...
Waiting over 2 weeks for a refund.
Waiting over 2 weeks for a refund. I was not informed that there was a delay processing refunds and had to send multiple emails chasing why I had yet...
Conclusion
Reviews for Oliver Bonas show a mixed picture: several customers praise product design, in-store staff and quick resolution for some issues (for example fast replacements or helpful store assistants). At the same time, multiple reviewers describe damaged goods, items that failed soon after purchase, delays in refunds and inconsistent customer service responses. If you prioritise colourful designs and in-store assistance, you may find positive experiences; if reliable post-sale support and durable jewellery or textiles are critical, be cautious and check return/refund policies beforehand. When buying, keep receipts and tracking details and consider contacting the store or customer service promptly if issues arise.