Customer reports are mixed. Many shoppers praise a clear website, competitive pricing and fast deliveries on successful orders. However a sizable portion of reviews detail problems with deliveries (often involving third‑party couriers), slow or missing replies to email enquiries, and difficulties obtaining refunds or resolving returns — including wrong sizes and occasional damaged or worn items. If you plan to buy, keep order confirmations, check payment protections and consider the potential need to pursue a chargeback if issues are not resolved.
Examples from available reviews (Apr 2020 – Feb 2026).
Product arrived as described; praised quality, service and competitive pricing.
“I’m very satisfied with my purchase of the Nike Air Max 95 OG Neon.”
Delivery repeatedly failed and Offspring did not respond to emails.
“There is no way to contact Offspring other than email”
Received dispatch email but no delivery and no responses to messages.
“They've had my money for 11 days now.”
Ordered discounted trainers and received both pairs quickly as promised.
“they were delivered today”
Frequent reports of slow or ineffective resolution for refunds, returns and order problems; a minority of reviewers describe prompt, helpful service.
Several reviewers highlight competitive prices and good sale deals, but these comments come from a small subset of reviews.
Some customers describe a clear, easy website and smooth checkout; others report cancelled transactions or poor order handling.
Mixed reports: many buyers receive the expected items, while others report wrong sizes, dirty or worn pairs and damaged packaging.
Numerous reviews describe delayed or absent responses to emails and no reliable phone/live chat; a few note helpful staff interactions.
Overall impressions are divided: several smooth purchases and fast deliveries, but many unresolved delivery and refund disputes reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Returned two pairs but only refunded for one and support was unhelpful.
“only recieved refund for 1 x pair”
Soles separated at the front after limited wear, possibly a manufacturing defect.
“the soles have separated from the uppers at the front”
Helpful shop staff in Camden made shopping enjoyable.
“I was served Lala, Kiara and Izah.”
Item not received and customer service delayed replies, causing chargeback.
“Not received item, customer service takes days to reply.”
Money taken but item out of stock and order later refunded.
“told me an order doesn’t mean item is in stock and refunded me”
Next-day order arrived late and damaged, with unhelpful customer service.
“Shoes eventually arrived 6 days later and damaged”
Order was cancelled without explanation despite in-stock indication.
“Item was in stock when I ordered it - email a few days later to state they’ve cancelled my order”
Orders were not double boxed and items were damaged in plastic packaging.
“Neither shipment was double boxed.”
App and website are unreliable; reviewer would not buy from them.
“App is a disaster their online system is a disaster”
Refunds were delayed and customer service did not respond adequately.
“Refunds eventually received but only when collection of the items had timed out.”
Customer service gave conflicting information about returns, causing distress.
“I was told AGAIN that I can return it to an OFFICE store.”
Parcel missing and no responses to emails or social messages for weeks.
“I’ve tried contacting them multiple times via email and across every social media platform”
Customer service is slow and unhelpful, leaving customers unsupported.
“it takes 4/5 days for them to reply to emails”
Parcel never progressed and Offspring offered little help or communication.
“they cant locate the parcel”
First-time order dispatched and delivered quickly and perfectly.
“arrived perfect Thursday”
Parcel marked delivered but left outside and customer service was unhelpful.
“parcel was left outside”
No email replies from Offspring while carrier responded promptly.
“I’ve had absolutely no replies”
Delivered on time and product matched website description.
“Delivered on time and product was as stated on the website.”
Ordered in-stock shoes but order was cancelled without making amends.
“order was cancelled due to limited stock availability”
Received wrong size and customer service insisted the size was correct.
“I was given the wrong shoe size”
Trainers arrived visibly worn yet were sold as new.
“Trainers arrived visibly worn/stained despite being sold as new.”
Water stains appeared and Offspring refused to replace or accept fault.
“they are saying that ive stained my own shoes and its not a manufacturer fault”
Delivery tracking was inconsistent and returns process seemed unreliable.
“Courier tracking was all over the place”
Delivery repeatedly failed and Offspring did not respond to emails.
“There is no way to contact Offspring other than email”
Incorrect size shipped and Offspring refused to resolve costly returns.
“the end result was basically can’t help”
Order was cancelled and customer was not informed by email.
“this was cancelled as the information you have provided does not pass the criteria”
Received dispatch email but no delivery and no responses to messages.
“They've had my money for 11 days now.”
Order went missing and customer service did not reply to emails.
“Have still not received any reply to this email”
Claimed delivery left but item missing and refunds refused after delays.
“they have the cheek to say sorry it’s too late sending it back”
One trainer arrived dirty and appeared to have been worn previously.
“one trainer arrived very dirty inside with black marks and hairs”
Online purchases were seamless, quick, easy and safe.
“Always a seamless transaction process online.”
Fast delivery and good trainers, but the box arrived damaged.
“the box was ripped and damaged”
Reviewer states they received excellent service.
“Excellent service”
Helpful staff and good prices during the summer sale.
“good price, good customer service”
Poor shopping experience overall, though shoes were double boxed.
“my shoes did come double boxed!!”
Ordered discounted trainers and received both pairs quickly as promised.
“they were delivered today”
No phone contact and slow email responses, live chat unavailable.
“No way of contacting this company”
Fast delivery and competitive pricing met expectations.
“fantastic fast delivery, great price”
Fast delivery and great product with good service.
“Great service fast delivery Great product”
Parcel never arrived and refund took a delayed investigation process.
“we will now need to declare the parcel lost in transit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Offspring Shoes is a UK footwear retailer specialising in sneakers and lifestyle footwear. The company operates an e-commerce site alongside physical stores and markets seasonal sales and curated trainer lines. Consumers researching Offspring often look for information on delivery, returns and authenticity of branded footwear.