Reviews are sharply divided: many praise helpful in-store visits, while online orders often run into fulfilment issues. Several shoppers mention late or missing refunds and weak follow-up after purchase. Some also report trainers arriving damaged, stained, or seemingly used. Others describe quick delivery and supportive shop staff.
Examples from available reviews (Apr 2020 – Feb 2026).
Helpful shop staff in Camden made shopping enjoyable.
“I was served Lala, Kiara and Izah.”
Soles separated at the front after limited wear, possibly a manufacturing defect.
“the soles have separated from the uppers at the front”
Parcel missing and no responses to emails or social messages for weeks.
“I’ve tried contacting them multiple times via email and across every social media platform”
Order accepted then cancelled with refund delay; poor stock management and communication.
“Offspring took my Money and I got a order confirmation email later that day.”
Store teams are often described as helpful and friendly. Online and after-sales support draws repeated complaints about slow responses, refusal to sort returns, and refunds that take too long. A smaller number of reviews highlight quick, good service from named staff.
Several positive reviews point to discounts, competitive pricing, and good bargains. For some customers, value drops when orders are cancelled, payments are held, or returns go unreimbursed. Praise for value centres on prices and promotions, not on after-sales dependability.
Some reviewers say the website and app are unreliable and hard to use. Others report smooth checkout and on-time delivery across multiple orders. Digital experiences are mixed.
Many reviews describe items arriving damaged, stained, or looking worn, along with failures like soles coming apart. Others say products match the descriptions and arrive in good condition. Complaints focus on visible wear and poor packaging.
Poor post-purchase contact comes up repeatedly, including emails going unanswered and no phone or live chat. Reviewers also mention order cancellations with no explanation and courier tracking that doesn’t line up. A small number of comments say they got timely replies from the carrier rather than the company.
Overall, reviews split between smooth purchases and cases involving missing parcels, cancellations, and refunds that never get resolved. Many buyers get fast delivery and good service, while others end up with ongoing problems and money lost. The result is a polarised set of customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Returned two pairs but only refunded for one and support was unhelpful.
“only recieved refund for 1 x pair”
Soles separated at the front after limited wear, possibly a manufacturing defect.
“the soles have separated from the uppers at the front”
Helpful shop staff in Camden made shopping enjoyable.
“I was served Lala, Kiara and Izah.”
Item not received and customer service delayed replies, causing chargeback.
“Not received item, customer service takes days to reply.”
Money taken but item out of stock and order later refunded.
“told me an order doesn’t mean item is in stock and refunded me”
Next-day order arrived late and damaged, with unhelpful customer service.
“Shoes eventually arrived 6 days later and damaged”
Order was cancelled without explanation despite in-stock indication.
“Item was in stock when I ordered it - email a few days later to state they’ve cancelled my order”
Orders were not double boxed and items were damaged in plastic packaging.
“Neither shipment was double boxed.”
App and website are unreliable; reviewer would not buy from them.
“App is a disaster their online system is a disaster”
Refunds were delayed and customer service did not respond adequately.
“Refunds eventually received but only when collection of the items had timed out.”
Customer service gave conflicting information about returns, causing distress.
“I was told AGAIN that I can return it to an OFFICE store.”
Parcel missing and no responses to emails or social messages for weeks.
“I’ve tried contacting them multiple times via email and across every social media platform”
Customer service is slow and unhelpful, leaving customers unsupported.
“it takes 4/5 days for them to reply to emails”
Parcel never progressed and Offspring offered little help or communication.
“they cant locate the parcel”
First-time order dispatched and delivered quickly and perfectly.
“arrived perfect Thursday”
Parcel marked delivered but left outside and customer service was unhelpful.
“parcel was left outside”
No email replies from Offspring while carrier responded promptly.
“I’ve had absolutely no replies”
Delivered on time and product matched website description.
“Delivered on time and product was as stated on the website.”
Ordered in-stock shoes but order was cancelled without making amends.
“order was cancelled due to limited stock availability”
Received wrong size and customer service insisted the size was correct.
“I was given the wrong shoe size”
Trainers arrived visibly worn yet were sold as new.
“Trainers arrived visibly worn/stained despite being sold as new.”
Water stains appeared and Offspring refused to replace or accept fault.
“they are saying that ive stained my own shoes and its not a manufacturer fault”
Delivery tracking was inconsistent and returns process seemed unreliable.
“Courier tracking was all over the place”
Delivery repeatedly failed and Offspring did not respond to emails.
“There is no way to contact Offspring other than email”
Incorrect size shipped and Offspring refused to resolve costly returns.
“the end result was basically can’t help”
Order was cancelled and customer was not informed by email.
“this was cancelled as the information you have provided does not pass the criteria”
Received dispatch email but no delivery and no responses to messages.
“They've had my money for 11 days now.”
Order went missing and customer service did not reply to emails.
“Have still not received any reply to this email”
Claimed delivery left but item missing and refunds refused after delays.
“they have the cheek to say sorry it’s too late sending it back”
One trainer arrived dirty and appeared to have been worn previously.
“one trainer arrived very dirty inside with black marks and hairs”
Online purchases were seamless, quick, easy and safe.
“Always a seamless transaction process online.”
Fast delivery and good trainers, but the box arrived damaged.
“the box was ripped and damaged”
Reviewer states they received excellent service.
“Excellent service”
Helpful staff and good prices during the summer sale.
“good price, good customer service”
Poor shopping experience overall, though shoes were double boxed.
“my shoes did come double boxed!!”
Ordered discounted trainers and received both pairs quickly as promised.
“they were delivered today”
No phone contact and slow email responses, live chat unavailable.
“No way of contacting this company”
Fast delivery and competitive pricing met expectations.
“fantastic fast delivery, great price”
Fast delivery and great product with good service.
“Great service fast delivery Great product”
Parcel never arrived and refund took a delayed investigation process.
“we will now need to declare the parcel lost in transit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Offspring Shoes is a UK retailer focused on branded trainers and streetwear. It sells classic and current sneaker brands through its website and physical stores. Product pages usually show size guides, detailed descriptions, and prices for each model. Offspring provides online payment options, standard delivery choices, and a stated returns policy for exchanges and refunds.