Reviews Analysed
21
We Collect & Analyse Reviews
Offspring Shoes
Experiences & Reviews
Offspring Shoes is a UK footwear retailer specialising in sneakers and lifestyle footwear. The company operates an e-commerce site alongside physical stores and markets seasonal sales and curated trainer lines. Consumers researching Offspring often look for information on delivery, returns and authenticity of branded footwear.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
13d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Frequent reports of slow or ineffective resolution for refunds, returns and order problems; a minority of reviewers describe prompt, helpful service.
Share
Weak
26%
💰
Value for money
Several reviewers highlight competitive prices and good sale deals, but these comments come from a small subset of reviews.
Share
Mixed
6%
⚡
User experience
Some customers describe a clear, easy website and smooth checkout; others report cancelled transactions or poor order handling.
Share
Mixed
6%
🔧
Product quality
Mixed reports: many buyers receive the expected items, while others report wrong sizes, dirty or worn pairs and damaged packaging.
Share
Weak
12%
📞
Communication
Numerous reviews describe delayed or absent responses to emails and no reliable phone/live chat; a few note helpful staff interactions.
Share
Weak
20%
⭐
Overall experience
Overall impressions are divided: several smooth purchases and fast deliveries, but many unresolved delivery and refund disputes reported.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Nike Air Max 95 OG Neon
"This is my third time buying a product from OFFSPRING. The company's website is well organized and there are no difficulties choosing an item. They have a wide range of high quality sneakers and this is what I love most. The prices are very competitive with excellent customer service ready to answer all the questions you may have. Very early today the delivery guy passed by dropping my parcel, and they are exactly as described. I’m very satisfied with my purchase of the Nike Air Max 95 OG Neon. I would highly recommend Offspring to anyone interested in buying sneakers online. I will definitely be back for more!"
Jenson Louis
Collected.reviews
Dec 02, 2021
Featured for: Positive praises site, product, service
Ordered a pair of Nike trainers on the…
"Ordered a pair of Nike trainers on the 13th, on the 18th they were out for delivery with Yodel. At 11:11pm I received notification that the driver had..."
Tony Ward
Trustpilot
Sep 30, 2025
Featured for: Negative: missing parcel, no reply
THIEVES
"Ordered 31st Aug, despatch email 2nd Sep......nothing since. Automated email replies, no response on insta messaging or Messenger, even though they're..."
Jenny Smart
Trustpilot
Sep 30, 2025
Featured for: Negative: money held, blocked customers
Great service
"Personally reading reviews prior to ordering, I decided to take a gamble on my credit card. I ordered a couple of pairs of Nike Shox, at a ridiculous..."
Jamie Goulding
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery, smooth order
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Paul H
trustpilot.com
Sep 30, 2025
The 2 stars are for the fact that I've…
The 2 stars are for the fact that I've now received my order but the missing stars are based on how the way they conduct their business with their cou...
T
Tony Ward
trustpilot.com
Sep 30, 2025
Ordered a pair of Nike trainers on the…
Ordered a pair of Nike trainers on the 13th, on the 18th they were out for delivery with Yodel. At 11:11pm I received notification that the driver had...
G
Gary Dennis
trustpilot.com
Sep 30, 2025
I ordered a pair of sneakers from them…
I ordered a pair of sneakers from them 10.5 being shipped to the USA , it came and it was a 10.5 uk shipped to the USA I contacted them to c how we co...
M
Michael Rudiger
trustpilot.com
Sep 30, 2025
Avoid like the plague
Ordered and paid for trainers. Confirmation received and payment processed. Nothing for a week the reached out to customer support, who told me this....
J
Jenny Smart
trustpilot.com
Sep 30, 2025
THIEVES
Ordered 31st Aug, despatch email 2nd Sep......nothing since. Automated email replies, no response on insta messaging or Messenger, even though they're...
P
Paul
trustpilot.com
Sep 30, 2025
Avoid!
Placed my order on 27/8 (W74570980) Was originally hesitant due to bad reviews online, but were considerably cheaper than elsewhere so thought I would...
K
Kieran Mulhern
trustpilot.com
Sep 30, 2025
Offspring are thieves
I have spent lots of money with offspring and theen tgey choose to treat loyal customers like dirt , I ordered some trainers way back in July and I ha...
M
Mollie Bell
trustpilot.com
Sep 30, 2025
I love the trainers and delivery was…
I love the trainers and delivery was very quick, however one trainer arrived very dirty inside with black marks and hairs. It appe...
M
Mr Williams
trustpilot.com
Sep 30, 2025
My go to for trainers
Always a seamless transaction process online. I’ve heard horror storie...
A
Akeel
trustpilot.com
Sep 30, 2025
Speed delivery
Speed delivery, great trainers. But unfo...
c
customer
trustpilot.com
Sep 30, 2025
Excellent service
...
S
Shen Yicheng
trustpilot.com
Sep 30, 2025
Staffs are nice
Bought several pairs of shows during summ...
C
Chris Bateman
trustpilot.com
Sep 30, 2025
Poor shopping experience again with…
Poor shopping experience again with Offspring unfortunately. I'll stick to my tru...
J
Jamie Goulding
trustpilot.com
Sep 30, 2025
Great service
Personally reading reviews prior to ordering, I decided to take a gamble on my credit card. I ordered a couple of pairs of Nike Shox, at a ridiculous...
R
Ross Kelly
trustpilot.com
Sep 30, 2025
No way of contacting this company
No way of contacting this company. No phone number and email says it takes 5 days. Its 2025 this is not acceptable They cla...
l
leslie lawrence
trustpilot.com
Sep 30, 2025
fantastic fast delivery
fantastic fast del...
L
L Doc
trustpilot.com
Sep 30, 2025
Great service fast delivery
Great service fast d...
A
Anthony Dele
trustpilot.com
Sep 30, 2025
Considering the other reviews
Considering the other reviews, probably not worth leaving this as it seems to be a trend of poor performance. I can't leave on photo evidence because...
E
Eskaye Cameron
trustpilot.com
Sep 30, 2025
If I could give zero starts I would
If I could give zero stars I would. Offspring needs to Stop using YODEL as a delivery service, it’s trash ! They are lazy and disrespectful ! They lef...
L
LuW
trustpilot.com
Sep 30, 2025
Close this company down
Genuinely the worst experience I’ve ever had had shopping online, the customer service is practically non existent, and what correspondence you get is...
Conclusion
Customer reports are mixed. Many shoppers praise a clear website, competitive pricing and fast deliveries on successful orders. However a sizable portion of reviews detail problems with deliveries (often involving third‑party couriers), slow or missing replies to email enquiries, and difficulties obtaining refunds or resolving returns — including wrong sizes and occasional damaged or worn items. If you plan to buy, keep order confirmations, check payment protections and consider the potential need to pursue a chargeback if issues are not resolved.