Reviews are sharply divided: many praise helpful in-store visits, while online orders often run into fulfilment issues. Several shoppers mention late or missing refunds and weak follow-up after purchase. Some also report trainers arriving damaged, stained, or seemingly used. Others describe quick delivery and supportive shop staff.
Examples from available reviews (Apr 2020 – Feb 2026).
Helpful shop staff in Camden made shopping enjoyable.
“I was served Lala, Kiara and Izah.”
Soles separated at the front after limited wear, possibly a manufacturing defect.
“the soles have separated from the uppers at the front”
Parcel missing and no responses to emails or social messages for weeks.
“I’ve tried contacting them multiple times via email and across every social media platform”
Order accepted then cancelled with refund delay; poor stock management and communication.
“Offspring took my Money and I got a order confirmation email later that day.”
Store teams are often described as helpful and friendly. Online and after-sales support draws repeated complaints about slow responses, refusal to sort returns, and refunds that take too long. A smaller number of reviews highlight quick, good service from named staff.
Several positive reviews point to discounts, competitive pricing, and good bargains. For some customers, value drops when orders are cancelled, payments are held, or returns go unreimbursed. Praise for value centres on prices and promotions, not on after-sales dependability.
Some reviewers say the website and app are unreliable and hard to use. Others report smooth checkout and on-time delivery across multiple orders. Digital experiences are mixed.
Many reviews describe items arriving damaged, stained, or looking worn, along with failures like soles coming apart. Others say products match the descriptions and arrive in good condition. Complaints focus on visible wear and poor packaging.
Poor post-purchase contact comes up repeatedly, including emails going unanswered and no phone or live chat. Reviewers also mention order cancellations with no explanation and courier tracking that doesn’t line up. A small number of comments say they got timely replies from the carrier rather than the company.
Overall, reviews split between smooth purchases and cases involving missing parcels, cancellations, and refunds that never get resolved. Many buyers get fast delivery and good service, while others end up with ongoing problems and money lost. The result is a polarised set of customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Courier left package outside and it was subsequently stolen.
“left my package outside of my building”
Parcel lost, replacements mishandled and customer service failed to resolve.
“they accused me of sending a different item”
Received a large discount and the order arrived promptly.
“I had a bargain £100 cheaper than the Nike sight”
Returned faded trainers but was not refunded for return postage costs.
“Left shoe was faded and didn't even look like the same as the right shoe.”
Order was cancelled without any given reason.
“cancelled my order without giving me any reason”
Received the wrong colour and support is not responding.
“Please can someone get in touch to resolve this urgently.”
Returned shoes but no refund was issued and customer service delayed resolution.
“To date no refund”
One of two pairs never arrived and Offspring would not help obtain a refund.
“Received 1 but never the other”
Payment taken but no confirmation or communication, raising legitimacy concerns.
“I have yet to receive any order confirmation or any communication whatsoever”
Reviewer complains that the company never answers communications.
“They are bastards they never answer mother flowers”
Customer service was slow and unhelpful; order not received.
“Offspring have the worst customer service I’ve come across.”
No customer service contact; replies are slow via social or email.
“there is no customer service number or live chat.”
Three orders processed smoothly; overall positive experience so far.
“Everything went smooth.”
Order never arrived and refund was not provided, causing loss.
“Shoes never received, money not returned.”
Order taken but communications ignored and cancelled due to stock issues.
“They take your order and money quick enough and then ignore any of your communications”
Excellent customer service from Rosy and Sam, thanked by reviewer.
“Excellent customer service skills!!”
Order cancelled without refund; customer service unresponsive and poor.
“They firstly cancelled my order without telling me in anyway OR refunding me.”
This is my third time buying a product from OFFSPRING. The company's website is well organized and there are no difficulties choosing an item. They have a wide range of high quality sneakers and this is what I love most. The prices are very competitive with excellent customer service ready to answer all the questions you may have. Very early today the delivery guy passed by dropping my parcel, and they are exactly as described. I’m very satisfied with my purchase of the Nike Air Max 95 OG Neon. I would highly recommend Offspring to anyone interested in buying sneakers online. I will definitely be back for more!
Order accepted then cancelled with refund delay; poor stock management and communication.
“Offspring took my Money and I got a order confirmation email later that day.”
Parcels arrived quickly; delivery process was easy and good value.
“My parcels came very quick the whole process was very easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Offspring Shoes is a UK retailer focused on branded trainers and streetwear. It sells classic and current sneaker brands through its website and physical stores. Product pages usually show size guides, detailed descriptions, and prices for each model. Offspring provides online payment options, standard delivery choices, and a stated returns policy for exchanges and refunds.