Customer reports are mixed. Many shoppers praise a clear website, competitive pricing and fast deliveries on successful orders. However a sizable portion of reviews detail problems with deliveries (often involving third‑party couriers), slow or missing replies to email enquiries, and difficulties obtaining refunds or resolving returns — including wrong sizes and occasional damaged or worn items. If you plan to buy, keep order confirmations, check payment protections and consider the potential need to pursue a chargeback if issues are not resolved.
Examples from available reviews (Apr 2020 – Feb 2026).
Product arrived as described; praised quality, service and competitive pricing.
“I’m very satisfied with my purchase of the Nike Air Max 95 OG Neon.”
Delivery repeatedly failed and Offspring did not respond to emails.
“There is no way to contact Offspring other than email”
Received dispatch email but no delivery and no responses to messages.
“They've had my money for 11 days now.”
Ordered discounted trainers and received both pairs quickly as promised.
“they were delivered today”
Frequent reports of slow or ineffective resolution for refunds, returns and order problems; a minority of reviewers describe prompt, helpful service.
Several reviewers highlight competitive prices and good sale deals, but these comments come from a small subset of reviews.
Some customers describe a clear, easy website and smooth checkout; others report cancelled transactions or poor order handling.
Mixed reports: many buyers receive the expected items, while others report wrong sizes, dirty or worn pairs and damaged packaging.
Numerous reviews describe delayed or absent responses to emails and no reliable phone/live chat; a few note helpful staff interactions.
Overall impressions are divided: several smooth purchases and fast deliveries, but many unresolved delivery and refund disputes reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Courier left package outside and it was subsequently stolen.
“left my package outside of my building”
Parcel lost, replacements mishandled and customer service failed to resolve.
“they accused me of sending a different item”
Received a large discount and the order arrived promptly.
“I had a bargain £100 cheaper than the Nike sight”
Returned faded trainers but was not refunded for return postage costs.
“Left shoe was faded and didn't even look like the same as the right shoe.”
Order was cancelled without any given reason.
“cancelled my order without giving me any reason”
Received the wrong colour and support is not responding.
“Please can someone get in touch to resolve this urgently.”
Returned shoes but no refund was issued and customer service delayed resolution.
“To date no refund”
One of two pairs never arrived and Offspring would not help obtain a refund.
“Received 1 but never the other”
Payment taken but no confirmation or communication, raising legitimacy concerns.
“I have yet to receive any order confirmation or any communication whatsoever”
Reviewer complains that the company never answers communications.
“They are bastards they never answer mother flowers”
Customer service was slow and unhelpful; order not received.
“Offspring have the worst customer service I’ve come across.”
No customer service contact; replies are slow via social or email.
“there is no customer service number or live chat.”
Three orders processed smoothly; overall positive experience so far.
“Everything went smooth.”
Order never arrived and refund was not provided, causing loss.
“Shoes never received, money not returned.”
Order taken but communications ignored and cancelled due to stock issues.
“They take your order and money quick enough and then ignore any of your communications”
Excellent customer service from Rosy and Sam, thanked by reviewer.
“Excellent customer service skills!!”
Order cancelled without refund; customer service unresponsive and poor.
“They firstly cancelled my order without telling me in anyway OR refunding me.”
This is my third time buying a product from OFFSPRING. The company's website is well organized and there are no difficulties choosing an item. They have a wide range of high quality sneakers and this is what I love most. The prices are very competitive with excellent customer service ready to answer all the questions you may have. Very early today the delivery guy passed by dropping my parcel, and they are exactly as described. I’m very satisfied with my purchase of the Nike Air Max 95 OG Neon. I would highly recommend Offspring to anyone interested in buying sneakers online. I will definitely be back for more!
Order accepted then cancelled with refund delay; poor stock management and communication.
“Offspring took my Money and I got a order confirmation email later that day.”
Parcels arrived quickly; delivery process was easy and good value.
“My parcels came very quick the whole process was very easy.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Offspring Shoes is a UK footwear retailer specialising in sneakers and lifestyle footwear. The company operates an e-commerce site alongside physical stores and markets seasonal sales and curated trainer lines. Consumers researching Offspring often look for information on delivery, returns and authenticity of branded footwear.