Reviews repeatedly mention orders that never arrive, parcels that go missing or end up at the wrong address, and refunds that customers say are delayed or not paid. Many shoppers describe messages going unanswered and long waits for a reply. Several reviews single out in-store staff for helpful service. Ratings swing widely between very low and very high scores.
Examples from available reviews (Mar 2025 – Mar 2026).
Praises Lingaani at Newcastle Eldon Square for outstanding customer care.
“She is a delightful individual who is a real credit to your company.”
Shoes arrived mouldy and refund didn't cover shipping/customs fees.
“I received MOULDY SHOES.”
Item lost in post and refund took eight weeks with poor communication.
“8 weeks to actually get my money back.”
Returned two pairs using one returns label and was refused refund for one.
“OFFICE are refusing to refund me for one of the pairs”
Customers often describe delivery problems, such as parcels marked as delivered but not received, items left on vans for days, and incorrect addresses being logged. Returns and refunds come up frequently, with reviewers saying refunds were refused and investigations dragged on. A smaller group of reviews names specific store staff for fast, helpful service.
Some reviewers say they found good prices and strong sale deals. Others feel the value drops when refunds exclude delivery or customs costs, or when return-related refund claims stay unresolved. Price praise appears less often than complaints tied to returns and refunds.
A few shoppers mention quick delivery and an easy checkout. Most negative reviews focus on disrupted orders and the time spent chasing a fix through repeated contacts. Positive comments on ease of use show up less often than reports of delays and follow-up effort.
Several reviews report items arriving damaged or faulty, including mould, scuffs, detached embellishments, and broken fittings. Other customers say the products met expectations and were comfortable. Praise is present, but it sits alongside multiple specific defect reports.
Many reviewers describe weak customer support communication, including follow-up questions left unanswered, emails being blocked, and long waits for refunds to be processed. Some mention missing tracking updates and unclear information when stock problems occur. Positive communication is rare and usually linked to in-store interactions.
Reviews look sharply split: many very negative service experiences sit alongside clearly positive store visits. Some customers say they moved to formal complaints, threatened small-claims action, or involved the police over lost items. Satisfied shoppers чаще point to helpful staff or deliveries that arrived on time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Parcel remained on delivery van for ten days and not received.
“have not recived them due to your delivery company having them on a van for the last 10 days.”
Reviewer trusts the website and praises product quality.
“Trusted website and quality goods”
Commends Bromley store staff, praising manager Ben's excellent service.
“Fabulous customer service, efficient and very kind.”
Reviewer loves the new shoes and finds them very comfortable.
“Love my new shoes they are so comfortable”
Good quality shoes at a fair price, but inconvenient standard shipping.
“Quality shoes at a good price.”
Multiple orders arrived correctly and often earlier than expected.
“never had a problem”
Wrong shoes were delivered late and customer must return at own expense.
“wrong shoes delivered and late.”
Returned trainers per instructions but company claims they weren't received.
“they are claiming they haven't received them”
Collection order missed notifications and store later refused to hand it over.
“they cannot give it to me because it's been there for two weeks”
Bought two sandals on sale; good price and perfect fit.
“got 2 pairs for £73 with delivery”
Could not exchange birthday trainers because return window had passed.
“Poor customer service”
Order delayed due to no stock and lack of refund information.
“Absolutely no information other than this”
Staff were extremely helpful, notably Sarah at Liverpool.
“Extremely helpful staff, especially Sarah at Liverpool”
Returned shoes but Office claimed not to receive them and didn't respond.
“They said they had not received the package”
Paid for next day delivery; item didn't arrive and refund delayed.
“Paid for next day delivery but didn't turn up.”
Poor customer service, stock errors and long refund wait.
“The worst customer service ever experienced.”
Received scuffed, stained shoes and poor customer service with small offer.
“the shoe I received was scuffed had stains on them”
Refund denied because the box was unavailable, causing dissatisfaction.
“No box = no refund/exchange.”
Returned two pairs using one returns label and was refused refund for one.
“OFFICE are refusing to refund me for one of the pairs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Shoes is a UK footwear retailer selling shoes, trainers, boots, sandals, and related accessories. It runs an online shop and a network of physical stores across the United Kingdom. Product pages usually list sizes, materials, and care details to help shoppers choose. The site offers delivery and returns options and provides customer support channels for order questions.