Reviews show a clear pattern around delivery and customer service: multiple customers report delayed or missing parcels and limited response to emails, frequently mentioning the courier Yodel. At the same time, several shoppers praise fast deliveries, accurate orders and helpful in‑store teams (for example a Bromley store manager cited by name). Product feedback is generally favourable on comfort and quality, though there are isolated reports of defects after brief use. For consumers: consider click‑and‑collect or visiting a local store if you want to avoid courier risk, keep order and correspondence records if issues arise, and check delivery options at checkout.
Examples from available reviews (Mar 2025 – Feb 2026).
Order left undelivered for weeks and customer service unresponsive.
“The WORST experience with any retailer I've ever had.”
Despite negative reviews, next-day order arrived promptly and satisfactory.
“The shoes arrived at lunch time on the Friday.”
Shoes had pearls falling off after a single wear.
“worn once and 2 pearls have come off already.”
Commends Bromley store staff, praising manager Ben's excellent service.
“Fabulous customer service, efficient and very kind.”
Delivery reliability is inconsistent: many reviews report delayed or missing parcels and poor courier handling, while others describe prompt, problem‑free deliveries.
A small number of shoppers mention good prices and quality for cost; most reviews do not comment directly on price or value.
Checkout, click‑and‑collect and in‑store interactions are often described as straightforward; a minority report inconvenience from standard shipping arrangements.
Product remarks are largely positive about comfort and build, though a few isolated reports describe items showing defects after minimal use.
Several reviews report poor responses to emails and lack of tracking updates from courier or customer service; some in‑store staff are praised.
Customer experiences are split: many report reliable orders and satisfactory products, while others describe unresolved delivery failures and service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Parcel remained on delivery van for ten days and not received.
“have not recived them due to your delivery company having them on a van for the last 10 days.”
Reviewer trusts the website and praises product quality.
“Trusted website and quality goods”
Commends Bromley store staff, praising manager Ben's excellent service.
“Fabulous customer service, efficient and very kind.”
Reviewer loves the new shoes and finds them very comfortable.
“Love my new shoes they are so comfortable”
Good quality shoes at a fair price, but inconvenient standard shipping.
“Quality shoes at a good price.”
Multiple orders arrived correctly and often earlier than expected.
“never had a problem”
Wrong shoes were delivered late and customer must return at own expense.
“wrong shoes delivered and late.”
Returned trainers per instructions but company claims they weren't received.
“they are claiming they haven't received them”
Collection order missed notifications and store later refused to hand it over.
“they cannot give it to me because it's been there for two weeks”
Bought two sandals on sale; good price and perfect fit.
“got 2 pairs for £73 with delivery”
Could not exchange birthday trainers because return window had passed.
“Poor customer service”
Order delayed due to no stock and lack of refund information.
“Absolutely no information other than this”
Staff were extremely helpful, notably Sarah at Liverpool.
“Extremely helpful staff, especially Sarah at Liverpool”
Returned shoes but Office claimed not to receive them and didn't respond.
“They said they had not received the package”
Paid for next day delivery; item didn't arrive and refund delayed.
“Paid for next day delivery but didn't turn up.”
Poor customer service, stock errors and long refund wait.
“The worst customer service ever experienced.”
Received scuffed, stained shoes and poor customer service with small offer.
“the shoe I received was scuffed had stains on them”
Refund denied because the box was unavailable, causing dissatisfaction.
“No box = no refund/exchange.”
Returned two pairs using one returns label and was refused refund for one.
“OFFICE are refusing to refund me for one of the pairs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Shoes is a UK footwear retailer operating an online shop alongside physical store locations. The retailer stocks branded shoes and trainers and offers delivery and click‑and‑collect fulfilment options. Customers commonly interact with Office Shoes for purchases, returns or exchanges and courier deliveries; reviews often reference both in‑store staff and national delivery partners.