Reviews show a clear pattern around delivery and customer service: multiple customers report delayed or missing parcels and limited response to emails, frequently mentioning the courier Yodel. At the same time, several shoppers praise fast deliveries, accurate orders and helpful in‑store teams (for example a Bromley store manager cited by name). Product feedback is generally favourable on comfort and quality, though there are isolated reports of defects after brief use. For consumers: consider click‑and‑collect or visiting a local store if you want to avoid courier risk, keep order and correspondence records if issues arise, and check delivery options at checkout.
Examples from available reviews (Mar 2025 – Feb 2026).
Order left undelivered for weeks and customer service unresponsive.
“The WORST experience with any retailer I've ever had.”
Despite negative reviews, next-day order arrived promptly and satisfactory.
“The shoes arrived at lunch time on the Friday.”
Shoes had pearls falling off after a single wear.
“worn once and 2 pearls have come off already.”
Commends Bromley store staff, praising manager Ben's excellent service.
“Fabulous customer service, efficient and very kind.”
Delivery reliability is inconsistent: many reviews report delayed or missing parcels and poor courier handling, while others describe prompt, problem‑free deliveries.
A small number of shoppers mention good prices and quality for cost; most reviews do not comment directly on price or value.
Checkout, click‑and‑collect and in‑store interactions are often described as straightforward; a minority report inconvenience from standard shipping arrangements.
Product remarks are largely positive about comfort and build, though a few isolated reports describe items showing defects after minimal use.
Several reviews report poor responses to emails and lack of tracking updates from courier or customer service; some in‑store staff are praised.
Customer experiences are split: many report reliable orders and satisfactory products, while others describe unresolved delivery failures and service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Most staff were unhelpful but one employee, Bailey, provided good assistance.
“With the exception of Bailey. Very very poor service.”
Replacement box contained original item and refund not received.
“After two weeks, I have not received the refund I asked for”
Item lost in post and refund took eight weeks with poor communication.
“8 weeks to actually get my money back.”
Two pairs never arrived and Yodel tracking showed them missing.
“nothing arrived after 2 weeks”
Parcel returned to sender and refund delayed; customer struggled to contact support.
“my emails are blocked as ‘potential spam’.”
Wrong parcel delivered, address obscured and Office blamed couriers.
“delivery address and name had been scrubbed out with a marker pen.”
Store pick-up order disappeared and customer chased for 17 days.
“I've chased for 17 days to get a resolution”
Refund allegedly processed but money not returned and emails ignored.
“Had a parcel stolen by yodel.”
Company refuses a legitimate return, customer threatens small claims.
“refusing the return of my recent pair of shoes”
Return lost in courier network and company not refunding despite proof.
“The parcel appears to be lost in Yodels network.”
Order delivered to wrong address and customer service offered poor resolution.
“told me to take it up with the neighbor”
In-store delivery never arrived and support channels were unresponsive.
“Now when I go onto the online chat it just states that nobody is available.”
Returned shoes and supplied proof, yet shoes were returned and claim unresolved.
“I have now received the shoes back without any prior warning”
Order missing and refund withheld pending courier confirmation, despite evidence.
“they are refusing my refund until Yodel decide to inform them they have gone missing!”
Customer service ignored follow-up question and failed to reply.
“I asked a follow up question and was completely ignored.”
Shoes arrived mouldy and refund didn't cover shipping/customs fees.
“I received MOULDY SHOES.”
Faulty sandals returned but delivery cost not refunded despite store confirmation.
“the prong on one of the buckles was faulty”
Returned four pairs but refund given for only three; no satisfactory investigation.
“they keep insisting only 3 pairs were in the box”
Customer alleges Yodel stole their parcel and won't buy online again.
“I had to report Yodel to Met Police for robbing me of my goods”
Reviewer criticises Salisbury Green postal sorting office as ineffective.
“Sarlisbury green postal sorting office bloody joke they don’t work”
Returned four pairs but only two were refunded despite proof of drop-off.
“Only two pairs were refunded”
Praises Lingaani at Newcastle Eldon Square for outstanding customer care.
“She is a delightful individual who is a real credit to your company.”
Boots appeared worn and socks missing; customer service responses inadequate.
“The boots looked worn already and I was missing the socks.”
Paid but trainers never arrived and refund denied pending investigation.
“trainers never arrived”
Sandals broke after three wears and refund was denied despite proof of delivery.
“they were delivered- yet office stated they did not receive them”
Shoes caused strong static and remained unusable; refund refused.
“generated strong static electricity”
Order worth £180 never arrived and courier provided no tracking.
“no tracking update at all!”
Reviewer says the experience was perfect.
“Perfect thank you”
Reviewer found the transaction easy and straightforward.
“Easy transaction”
Package chased for 12 days with no customer service response.
“Appalling service have been chasing my package for 12 days now”
Shoes had pearls falling off after a single wear.
“worn once and 2 pearls have come off already.”
Order left undelivered for weeks and customer service unresponsive.
“The WORST experience with any retailer I've ever had.”
Reviewer never received ordered trainers and is very upset.
“I have never recived my trainers.”
Despatched email but item didn't arrive and replacement not sent.
“Two weeks later and still no item.”
Waited over a week and had to visit Bluewater to check progress.
“I had to wait for more than a week for them”
After two weeks the order remains undelivered despite contact attempts.
“I still have not received them”
Despite negative reviews, next-day order arrived promptly and satisfactory.
“The shoes arrived at lunch time on the Friday.”
Reviewer reports fast delivery and quick action.
“Fast delivery/action”
Shoes were great and arrived promptly with no problems.
“Shoes are great they arrived promptly and no problems”
Customer requested goodwill exchange but customer service refused.
“An absolute disgrace of customer services”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Shoes is a UK footwear retailer operating an online shop alongside physical store locations. The retailer stocks branded shoes and trainers and offers delivery and click‑and‑collect fulfilment options. Customers commonly interact with Office Shoes for purchases, returns or exchanges and courier deliveries; reviews often reference both in‑store staff and national delivery partners.