Reviews Analysed
20
We Collect & Analyse Reviews
Office Shoes
Experiences & Reviews
Office Shoes is a UK footwear retailer operating an online shop alongside physical store locations. The retailer stocks branded shoes and trainers and offers delivery and click‑and‑collect fulfilment options. Customers commonly interact with Office Shoes for purchases, returns or exchanges and courier deliveries; reviews often reference both in‑store staff and national delivery partners.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
18d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Delivery reliability is inconsistent: many reviews report delayed or missing parcels and poor courier handling, while others describe prompt, problem‑free deliveries.
Share
Weak
26%
💰
Value for money
A small number of shoppers mention good prices and quality for cost; most reviews do not comment directly on price or value.
Share
Mixed
3%
⚡
User experience
Checkout, click‑and‑collect and in‑store interactions are often described as straightforward; a minority report inconvenience from standard shipping arrangements.
Share
Strong
14%
🔧
Product quality
Product remarks are largely positive about comfort and build, though a few isolated reports describe items showing defects after minimal use.
Share
Strong
9%
📞
Communication
Several reviews report poor responses to emails and lack of tracking updates from courier or customer service; some in‑store staff are praised.
Share
Weak
14%
⭐
Overall experience
Customer experiences are split: many report reliable orders and satisfactory products, while others describe unresolved delivery failures and service issues.
Share
Mixed
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
How am I being scammed by a 'reputable' company
"Ordered shoes on the 6th, received nothing for 10 days, Yodel provide no help in the whereabouts of my item. Customer service ignoring my emails. I re..."
Peter Wimpress
Trustpilot
Sep 30, 2025
Featured for: Lost parcel, ignored customer emails
Don’t believe everything you read.
"I ordered after seeing the 1 star reviews because I wanted the shoes and they were a good price and wasn’t bothered about the wait. I payed for next d..."
Chris Walker
Trustpilot
Sep 30, 2025
Featured for: Paid next‑day; received promptly
To be honest lovely shoes but worn once…
"To be honest lovely shoes but worn onc..."
Jacqui Flett
Trustpilot
Sep 30, 2025
Featured for: Product defect after one wear
only comment on Office in Bromley…
"I can only comment on Office in Bromley and Ben the store manager. Anytime I purchase from this store he has the brightest smile on he’s face all of t..."
Rainey
Trustpilot
Sep 30, 2025
Featured for: Positive in‑store service and staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Sarah Coates
trustpilot.com
Sep 30, 2025
Yodel are the courier-Don’t bother!
If I had known Office used Yodel for delivery, I would NEVER have even placed an order! Yodel don’t care, have the worst service ev...
C
Consumer
trustpilot.com
Sep 30, 2025
Perfect thank you
...
S
Sue Lavers
trustpilot.com
Sep 30, 2025
Easy transaction
...
N
Nav
trustpilot.com
Sep 30, 2025
Appalling service have been chasing my…
Appalling service have been chasing my package for 12 days now and they haven’t been able to get me a response I have requested a refund and still not...
J
Jacqui Flett
trustpilot.com
Sep 30, 2025
To be honest lovely shoes but worn once…
To be honest lovely shoes but worn onc...
P
Peter Wimpress
trustpilot.com
Sep 30, 2025
How am I being scammed by a 'reputable' company
Ordered shoes on the 6th, received nothing for 10 days, Yodel provide no help in the whereabouts of my item. Customer service ignoring my emails. I re...
C
Connor Agius
trustpilot.com
Sep 30, 2025
I have never recived my trainers
I have never recived my trainer...
K
Kirsty Wilkinson
trustpilot.com
Sep 30, 2025
Email received to say item despatched
Email received to say item despatched. Two weeks later and still...
D
DAVIE
trustpilot.com
Sep 30, 2025
I had to wait for more than a week for…
I had to wait for more than a week for them and had to...
F
Freya
trustpilot.com
Sep 30, 2025
I still have not received them
I still have not received them, I have reached out to office a...
C
Chris Walker
trustpilot.com
Sep 30, 2025
Don’t believe everything you read.
I ordered after seeing the 1 star reviews because I wanted the shoes and they were a good price and wasn’t bothered about the wait. I payed for next d...
L
Lorelyn Itliong
trustpilot.com
Sep 30, 2025
Fast delivery/action
...
D
Davina Mccallion
trustpilot.com
Sep 30, 2025
Shoes are great they arrived promptly…
Shoes are great they arrived promptl...
A
Abb
trustpilot.com
Sep 30, 2025
Disgraceful customer service
Subject: Request for Exchange – Order W74530759 (Nike P6000 Size 8) Dear Office Customer Service, I am writing regarding my recent purchase from your...
k
kevin henstock
trustpilot.com
Sep 30, 2025
have not recived them due to your…
have not recived them due to your delivery com...
K
Kim w
trustpilot.com
Sep 30, 2025
Trusted website and quality goods
Trusted website...
R
Rainey
trustpilot.com
Sep 30, 2025
only comment on Office in Bromley…
I can only comment on Office in Bromley and Ben the store manager. Anytime I purchase from this store he has the brightest smile on he’s face all of t...
L
Linzi
trustpilot.com
Sep 30, 2025
New balance
Love my new shoes th...
D
Dani
trustpilot.com
Sep 30, 2025
Quality shoes at a good price
Quality shoes at a good price. The only thing I would say the standard shipping experience can be inconvenien...
j
jillybean
trustpilot.com
Sep 30, 2025
Never had a problem
Ordered a number of times from Office, never had a problem. Always rec...
Conclusion
Reviews show a clear pattern around delivery and customer service: multiple customers report delayed or missing parcels and limited response to emails, frequently mentioning the courier Yodel. At the same time, several shoppers praise fast deliveries, accurate orders and helpful in‑store teams (for example a Bromley store manager cited by name). Product feedback is generally favourable on comfort and quality, though there are isolated reports of defects after brief use. For consumers: consider click‑and‑collect or visiting a local store if you want to avoid courier risk, keep order and correspondence records if issues arise, and check delivery options at checkout.