Shoppers often praise fast delivery and competitive prices. Many reviews point to helpful shop staff and a website that’s easy to navigate. Another group reports missing parcels, repeated incorrect items, and post-purchase questions that weren’t resolved. A smaller number mention product faults and disagreements over returns or warranty support.
Examples from available reviews (Jun 2012 – Feb 2026).
Placed a large clothing order and received next-day delivery as promised.
“the packages were delivered the next day as promised!”
Reviewer found the item stunning and at a great price.
“Absolutely stunning! Such a great price!”
Paid £146 for a necklace that never arrived and investigation stalled.
“Purchased a necklace for £146.....never arrived”
No response from customer services about returning a damaged or faulty item.
“No response from customer services to email regarding a damaged / faulty product.”
Many reviews mention quick dispatch, correct orders, and staff stepping in to resend items after courier problems. Other reviews describe missed next-day deliveries, cancelled orders, and parcels that never arrived. Some negative comments say the wrong items were sent more than once.
Customers often cite low prices, sale bargains, and strong deals as reasons to buy again. Several point to discount codes and half-price items as specific examples. A minority say high postage costs reduce the value.
Online shoppers repeatedly describe a well-organised site, easy browsing, and a smooth checkout. In-store feedback often highlights attentive, helpful staff. A few reviews mention poor presentation on collection, and one says a wheelchair user was refused access.
Most comments say items matched the descriptions and fitted as expected. A small number report early failures and noticeable wear after limited use. Some reviewers add that warranty or repair help was limited when faults appeared.
Several reviews mention unanswered emails, incorrect returns details, and delivery attempts affected by courier code problems. Others describe proactive help such as confirmation phone calls and replacement items, pointing to uneven communication. Issues show up most after purchase.
Reviews split between many happy customers who mention speed, price, and helpful staff, and a steady minority who describe serious delivery or support problems. When orders arrive, feedback tends to be positive about value and fit. Negative accounts cluster around unresolved investigations, returns, and lost parcels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (23) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Favourite online retailer consistently delivered on time for my holiday.
“they delivered on time”
Ordered afternoon and received delivery the following morning.
“I ordered at 1.30pm yesterday and received my order this morning.”
Outstanding experience with top-quality clothing and exceptionally helpful staff.
“Outstanding experience yet again.”
Paid for next-day delivery but parcel never arrived and was mishandled.
“the item never arrived.”
Long-term customer praises helpful, friendly staff and named colleague Lynne.
“Never anything is too much bother.”
Wrong shoes sent twice and customer is awaiting a full refund.
“They sent out the wrong shoes twice now.”
Paid for next-day delivery but order missed cutoff and was mishandled.
“they still took the payment!”
Don't buy designer clothing from OD's Designer Clothes because I got a bad quality product from them. I bought Valentino's women's large envina gli clutch bag in May but its leather wears off after only two months of normal usage. Plus, their customer care behaves rudely when you contact them for returning the product. It is your choice to buy Women's Clutches Bags LARGE DIVINA GLI Clutch from this company or not. If you want to know the company's quality better, please read some reviews from the customers. According to the customers, this company doesn't provide good product quality. I repeat don’t buy anything from this company!
Provides quality items at fair prices.
“Quality items at a fair price”
First visit impressed by product range and helpful, friendly staff.
“Staff were all really helpful and couldn't have been more friendly.”
Pleased with large range, good price, smooth delivery and site performance.
“it was really refreshing to see a site that looked good, had good products and just worked great.”
Found stylish site, bought items, received on-time delivery and good service.
“I would strongly recommend OD's for the complete shopping experience”
Found a great range and competitive prices, recommends to friends.
“their prices are incredibly competitive.”
Wheelchair user denied shop access and assistance, felt degraded and will complain.
“they couldnt even get me into the shop as i use a wheelchair”
Well laid out site, easily found items, received next-day delivery.
“it was really well layed out and it was easy for me to find exactly what i wanted.”
Stylish site with wide selection, good prices, quick delivery and discounts.
“amazing val;ue for money”
Ordered shoes and received next-day delivery, highly recommends.
“Couldn't recommend them enough!”
Adidas t-shirts arrived the next working day and selection pleased buyer.
“so next (working) day as promised”
Placed a large clothing order and received next-day delivery as promised.
“the packages were delivered the next day as promised!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OD's Designer is a UK fashion retailer focused on designer clothing, footwear, and accessories. It sells through an online store and physical locations. Product pages show images, sizing details, and full descriptions to help customers choose. The site offers secure checkout and takes major payment methods. The company shares shipping and returns details and lists customer service contacts for pre-sale and post-sale enquiries.