Shoppers often praise fast delivery and competitive prices. Many reviews point to helpful shop staff and a website that’s easy to navigate. Another group reports missing parcels, repeated incorrect items, and post-purchase questions that weren’t resolved. A smaller number mention product faults and disagreements over returns or warranty support.
Examples from available reviews (Jun 2012 – Feb 2026).
Placed a large clothing order and received next-day delivery as promised.
“the packages were delivered the next day as promised!”
Reviewer found the item stunning and at a great price.
“Absolutely stunning! Such a great price!”
Paid £146 for a necklace that never arrived and investigation stalled.
“Purchased a necklace for £146.....never arrived”
No response from customer services about returning a damaged or faulty item.
“No response from customer services to email regarding a damaged / faulty product.”
Many reviews mention quick dispatch, correct orders, and staff stepping in to resend items after courier problems. Other reviews describe missed next-day deliveries, cancelled orders, and parcels that never arrived. Some negative comments say the wrong items were sent more than once.
Customers often cite low prices, sale bargains, and strong deals as reasons to buy again. Several point to discount codes and half-price items as specific examples. A minority say high postage costs reduce the value.
Online shoppers repeatedly describe a well-organised site, easy browsing, and a smooth checkout. In-store feedback often highlights attentive, helpful staff. A few reviews mention poor presentation on collection, and one says a wheelchair user was refused access.
Most comments say items matched the descriptions and fitted as expected. A small number report early failures and noticeable wear after limited use. Some reviewers add that warranty or repair help was limited when faults appeared.
Several reviews mention unanswered emails, incorrect returns details, and delivery attempts affected by courier code problems. Others describe proactive help such as confirmation phone calls and replacement items, pointing to uneven communication. Issues show up most after purchase.
Reviews split between many happy customers who mention speed, price, and helpful staff, and a steady minority who describe serious delivery or support problems. When orders arrive, feedback tends to be positive about value and fit. Negative accounts cluster around unresolved investigations, returns, and lost parcels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Reviews (23) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent service but item must be returned because it doesn't fit.
“Excellent service just a shame I have to return as it doesn't fit”
Enjoyable shopping due to friendly, helpful staff and good deals.
“Always liked shopping at ODs the staff make it for me!”
Paid for next-day delivery but did not receive the order.
“I paid for the next day delivery but I never received my order.”
Staff resolved courier problems and reshipped so trainers arrived in time.
“they arrived in time for my holiday 🥰.”
Item matched its description and service was excellent.
“Excellent service item described turned out to be same as description”
Reviewer found the item stunning and at a great price.
“Absolutely stunning! Such a great price!”
Ordering process was easy but DPD's poor delivery returned my goods.
“poor dpd service”
Trainer purchase with quick service and positive experience.
“Lovely trainers quick service”
Great prices with very quick delivery and timely updates.
“What a find. Great price point on items and very quick delivery.”
It was a great deal and the shipment was fast.
“It was a great deal and the shipment was fast.”
Independent store with online options, good customer service and pricing.
“Great clothing and jewellery stores.”
Ordered trainers but was later emailed that they were out of stock.
“email received saying out of stock”
Ordered Boss loafers delivered quickly and packaged perfectly, recommended.
“They arrived very quickly and packaged perfectly.”
Bought a half-price RedRun T-shirt with extremely quick weekend delivery.
“Ordered on Friday and delivered be Sunday!”
Good value for money with super-fast delivery.
“Good value for money , super fast delivery”
Ordered Ugg trainers and they arrived very quickly.
“Brilliant, ordered Ugg trainers arrived very quickly.”
Retailer was fantastic and the product met expectations.
“Fantastic retailer and product was great”
Thought £17 postage was excessive but the product was satisfactory.
“Thought £17 was ridiculous price for postage”
Walking shoes purchased fit perfectly for the reviewer.
“they fit perfectly”
Wide choice of styles available with very good prices.
“Always have loads of choice and styles and very good prices”
They sent out my order and it was received the next day.
“they went above & beyond, sent out my order and was received the next day”
Customer service replaced a DPD-lost order and confirmed delivery by phone.
“Replaced an order lost by DPD.”
No response from customer services about returning a damaged or faulty item.
“No response from customer services to email regarding a damaged / faulty product.”
Order cancelled without agreement and delivery issues caused very poor service.
“Awful company, providing awful service!”
First-time order had excellent, fast service and perfect packaging.
“Well packaged and in perfect condition.”
DPD couldn't deliver without a code and OD's gave no response.
“requested a code which OD did not supply”
Premium handbag failed under a year and store refused warranty support.
“they told that they only have 6 month warranty”
Trainers arrived very quickly and I received a great deal.
“Excellent. Trainers arrived very quickly and I got a great deal.”
Ordered Ugg boots and received next-day delivery with discount.
“I was also lucky to have used a 15% off code”
Found OD's and bought a Paul Smith shirt at an amazing price.
“got a amazing prize on a very smart Paul Smith shirt”
Reviewer states it's the best shopping place ever.
“best shopping place ever😍”
Used them multiple times with great items, savings and fast delivery.
“great items, great saving and fast tracked delivery.”
Jewellery website had wrong returns information and caused out-of-pocket delivery costs.
“wrong information on returns form.”
Order arrived early, well packaged, and had a good first-order discount.
“Arrived Early, Packaged Perfect”
Found great prices and trustworthy service; bracelet delivered in two days.
“odsdesignerclothing offers the best deals and trustworthy site.”
Always arrives on time and staff helped change item size promptly.
“Always arrive on Time I never have any problems”
Wrong-colour charm was sent and company charged return postage.
“Ordered a charm wrong colour was sent”
Collected Sandbanks jacket but the bag was ripped and poorly presented.
“on collection the bag was ripped and not well presented”
Item arrived very quickly and matched the order exactly.
“Really fast delivery and item is just what I ordered.”
Paid £146 for a necklace that never arrived and investigation stalled.
“Purchased a necklace for £146.....never arrived”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
OD's Designer is a UK fashion retailer focused on designer clothing, footwear, and accessories. It sells through an online store and physical locations. Product pages show images, sizing details, and full descriptions to help customers choose. The site offers secure checkout and takes major payment methods. The company shares shipping and returns details and lists customer service contacts for pre-sale and post-sale enquiries.