Reviews Analysed
21
We Collect & Analyse Reviews
OD's Designer
Experiences & Reviews
OD's Designer is a retail name referenced by shoppers researching designer clothing, footwear and accessories. This summary aggregates customer feedback on ordering, delivery, product condition, returns and customer service to help shoppers evaluate recent buyer experiences.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many customers report fast fulfilment and helpful staff, but a notable number describe poor after‑sales handling and delivery-related service failures.
Share
Mixed
22%
💰
Value for money
Multiple reviewers cite discounts, good deals and competitive pricing; these comments consistently frame the retailer as offering strong perceived value.
Share
Strong
8%
⚡
User experience
Frequent praise for quick delivery and neat packaging contrasts with complaints about damaged presentation, wrong items and problems with returns forms.
Share
Mixed
22%
🔧
Product quality
Some customers received items in perfect condition, while others report early failures (worn leather, broken fittings) on higher‑priced goods.
Share
Mixed
11%
📞
Communication
Several reviewers report long waits, unreturned messages and unhelpful advisors; positive notes about quick, helpful contacts are less common.
Share
Weak
11%
⭐
Overall experience
Overall impressions split: many repeat customers praise service and products, while a distinct group reports unresolved delivery or warranty disputes.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Excellent service
"I would just like to say what an excellent service i have received from OD’s. I ordered my Ugg boots yesterday morning and they were delivered to me a..."
Michelle Allen
Trustpilot
Sep 30, 2025
Featured for: fast delivery, discount, positive
POOR AFTER SALE SERVICES! Bag last not even a year and now they telling that they have only 6 months warranty
"My husband purchased a Valentino handbag from OD’s in June 2024. He gave me it at my birthday which is 13 July so I start using it mid July, only on d..."
Emma Fox
Trustpilot
Sep 30, 2025
Featured for: product failure and warranty dispute
Ordered 2 x t-shirts DPD arrived with…
"Ordered 2 x t-shirts DPD arrived with parcel requested a code which OD did not supply, poor delivery guy tried his best to hand over the parcel but co..."
Jacky
Trustpilot
Sep 30, 2025
Featured for: delivery code missing, no response
After scanning lots of websites…
"After scanning lots of websites odsdesignerclothing offers the best deals and trustworthy site. I Ordered a nomination bracelet...."
Mario Bertoncini
Trustpilot
Sep 30, 2025
Featured for: good deals, quick service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Laura Dempsey
trustpilot.com
Sep 30, 2025
Thank you
Thank you, First time ordering from this company, excellent and fast service. My daughter absolutely loves her new c...
J
Jacky
trustpilot.com
Sep 30, 2025
Ordered 2 x t-shirts DPD arrived with…
Ordered 2 x t-shirts DPD arrived with parcel requested a code which OD did not supply, poor delivery guy tried his best to hand over the parcel but co...
E
Emma Fox
trustpilot.com
Sep 30, 2025
POOR AFTER SALE SERVICES! Bag last not even a year and now they telling that they have only 6 months warranty
My husband purchased a Valentino handbag from OD’s in June 2024. He gave me it at my birthday which is 13 July so I start using it mid July, only on d...
R
Roy McLean
trustpilot.com
Sep 30, 2025
Excellent
Excellent. Trainers arrived very quickly and I got a great d...
M
Michelle Allen
trustpilot.com
Sep 30, 2025
Excellent service
I would just like to say what an excellent service i have received from OD’s. I ordered my Ugg boots yesterday morning and they were delivered to me a...
C
Craig
trustpilot.com
Sep 30, 2025
Very happy customer…
Wow just found this place and am I happy I did got a amazing prize on a very smart Paul Smith shirt had seen it in o...
O
Orin Wood
trustpilot.com
Sep 30, 2025
best shopping place ever😍
...
a
alan lambert
trustpilot.com
Sep 30, 2025
All good
used them about 2-3 times now without issue. great items...
B
Ben
trustpilot.com
Sep 30, 2025
Wrong information, out of pocket…
No trustpilot for there Jewellery website. Terrible service, wrong infor...
A
Adam Mc
trustpilot.com
Sep 30, 2025
5 Star Service
Arrived Early, Packaged Perfect, Good Disco...
M
Mario Bertoncini
trustpilot.com
Sep 30, 2025
After scanning lots of websites…
After scanning lots of websites odsdesignerclothing offers the best deals and trustworthy site. I Ordered a nomination bracelet....
F
Frankie marks
trustpilot.com
Sep 30, 2025
I always use this company
I always use this company Always arrive on Time I never have any problems, the staff are lovely and friendly...
l
leanne ord
trustpilot.com
Sep 30, 2025
Ordered a charm wrong colour was sent…
Ordered a charm wrong colour was sent advisor adamant it was the right colour I even uploaded a picture of the charm next to the one I already had whi...
M
Maurice Andrews
trustpilot.com
Sep 30, 2025
Bought a Sandbanks Jacket online which…
Bought a Sandbanks Jacket online which I thank them for b...
H
Helen Attwood
trustpilot.com
Sep 30, 2025
Really fast delivery and item is just…
Really fast delivery and item is just what I ordered...
S
Sara Smallbones
trustpilot.com
Sep 30, 2025
Avoid at all cost!
Didn't want to give any stars!! Avoid Avoid Avoid!!! Purchased a necklace for £146.....never arrived contacted the company to be told it had been lost...
P
Paul
trustpilot.com
Sep 30, 2025
My favourite choice of online designer…
My favourite choice of online designer retailer. Placed an order on the 17/09/2022 for my upcoming vacation. Needed it by the 21/09/2022 and...
R
Rach Sawf
trustpilot.com
Sep 30, 2025
I ordered at 1.30pm yesterday and…
I ordered at 1.30pm yesterday and received my or...
T
Terry
trustpilot.com
Sep 30, 2025
Outstanding experience yet again
Outstanding experience yet again. My favourite clothes shop by a mile. Top quality clothing (kids love it also),...
K
Kerry
trustpilot.com
Sep 30, 2025
Ordered an item paid for next day…
Ordered an item paid for next day delivery, the item never arrived. Complained and was told I had placed the order after their next day delivery cut o...
Conclusion
Customer feedback for OD's Designer is mixed. Many reviewers praise rapid delivery, straightforward exchanges of size and frequent discounts that make purchases feel like good value. Conversely, there are repeated reports of delivery problems, unresponsive communication and a number of product‑quality issues (for example leather wear and strap/bolt failures) where after‑sales support was described as inadequate. Before buying, check the seller’s written warranty and returns policy, keep order/photographic records and use tracked delivery where possible. If a serious fault or an unresolved dispute arises, document communications and consider consumer‑protection routes such as your payment provider, Citizens Advice or Trading Standards.