Reviewers often praise Notino for sharp prices, a wide fragrance range, and dispatch that’s frequently quick. Others describe problems with fulfilment and returns, including missing items, damaged deliveries, and refunds that arrive late or are refused. Some mention annoyances with app push alerts and a checkout flow that can frustrate non-business shoppers. Overall, the feedback highlights strong value and speed, alongside repeated breakdowns in fulfilment and customer support.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and customer service was unresponsive and unhelpful.
“I HAD TO EMAILS THEM FOR ALMOST 15 DAYS FOR MY PERFUME ORDER ! AND STILL NOT RECEIVED MY PRODUCT!”
Received the wrong item and Notino refused refund after investigation.
“When the item came from Evri when I opened the box all I found was a roll on Old Spice deodorant stick.”
Quick delivery and perfect condition; consistently great service.
“Delivery of my items was really quick and the order arrived as expected- perfect condition.”
Item arrived quickly, genuine, in date and reasonably priced.
“it turned up a couple days later, genuine, well in date and good price”
Many reviewers describe delivery problems, missing items, and parcels arriving damaged, followed by the need to file complaints. Several accounts mention long waits for replies or refunds, and claims being rejected after checks. Others report quick deliveries, solid packaging, and helpful support when orders go smoothly.
Customers often point to low prices, frequent discounts, and a broad perfume selection as key reasons the shop feels good value. Several reviews link fast dispatch with competitive pricing. A small number ask for a lower or free-shipping threshold.
Most shoppers find the ordering process simple, with clear product photos and quick sign-in. Some reviews mention confusing checkout steps for non-business accounts and push notifications in the app that feel intrusive. First-time buyers frequently describe an easy first purchase.
Many reviews say the products are genuine, in date, and match expectations in use. Others report wrong items, weaker formulas, very small samples, or products they believe were expired. These mix-ups and substitutions show up repeatedly in separate reviews.
Many complaints focus on customer service that responds slowly, gives mixed answers, or offers little help during disputes. Some reviewers also mention unclear delivery fees and messages that added confusion. In contrast, others describe fast, effective support from named assistants and quick fixes in positive cases.
Feedback splits between repeat customers who like the prices, selection, and speedy ordering, and those who report serious problems with fulfilment or returns. Reviews show a sharp divide between consistently smooth purchases and detailed one-star accounts of missing items and refunds that never get resolved. That gap drives both repeat buying and formal complaints across different customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Product images, details and the ordering process were good.
“Good product images / details and ordering process.”
Product arrived damaged and return claim was denied by customer service.
“I bought ckone body lotion for a present, It arrived damaged and the can dented.”
Delivery charges were unclear and payment was taken without consent.
“Not very clear on delivery charges which is a bit misleading”
New bottle of the perfume was weaker and lasted much less.
“the new one of the same brandlast just for a few hours and it smells lighter.”
Site provided prompt delivery and excellent value for money.
“Fantastic site prompt delivery and amazing value for money”
The hand cuticle product worked well despite price increases; will reorder.
“I will certainly use Notino again”
Ordering was easy and delivery fast with pleasant prices and offers.
“Easy order, fast delivery with no bad isues.”
Found good prices and quick delivery, but lipstick colour was paler.
“the lipstick I chose was much paler in colour than what appeared on the website”
Items arrived quickly and were pleasantly surprising; will reorder.
“Speedy delivery and pleasantly surprised by how lovely these items are.”
Received tiny samples instead of the advertised perfume.
“Was not sent the advertised perfume, paid for tiny samples”
Good product, fair price and quick delivery; reliable supplier.
“Great product at a good price with quick delivery.”
Parcel was badly damaged in transit though contents survived intact.
“DPD delivered the package which had burst open in transit.”
Good price with swift dispatch and quick delivery.
“Good price Swift dispatch Quick delivery”
First order placed and awaiting receipt; so far so good.
“This is the first time I've ordered from you so far so good only just ordered so will wait to recieve my order”
Generally reliable, well packed deliveries though not always the cheapest.
“Always happy. Not always the best price but reliable , well packed and reputable delivery company used.”
An item was missing and Notino declined refund or replacement after investigation.
“missing item from my order notino wouldnt refund me or send me the same item”
Great savings and excellent customer service.
“Big savings and fabulous customer service!”
Two items were missing and customer service failed to provide refund or replacement.
“First time i used notino, i have ordered 4 perfumes 2 were missing”
Received a different, weaker product than ordered and Notino refused redress.
“I ordered the 150ml, 48 Hour product, but received the 24 Hour product”
Product was offered at a good price.
“Good price Good price”
For a long period of time,my mom has had issues with her skin. She had visited different skin care specialists with no success. Recently, a friend told me about Notino skin care products. Am not the kind that jumps on things without a research. So I did my research and from the information available on their website I had confidence in their products and the prices were competitive. I also contacted the customer care, inquired about the products and placed the order. I first ordered Hydrabio h20 micellar cleansing water for dehydrated skin and Atoderm pp baume body balm for dry and sensitive skin. I was eager to present the package to my mum, but it was never delivered as agreed. There were some delays and after two days , I contacted them. The lady on the phone was very apologetic for the delay, she said they ought to have communicated. She asked me to be patient for two more days and true to her word, the delivery guys came after the two days. So far the products are working magic on mum's skin.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Notino runs an online shop focused on perfumes, cosmetics, skincare, and haircare. It lists both well-known brands and niche fragrances, along with makeup and body-care items. Product pages show images, descriptions, and pricing to help shoppers choose. The site promotes seasonal discounts, offers samples, and supports both personal and business purchases. Customers order online for home delivery and can reach support through the site with order questions.