Reviewers often praise Notino for sharp prices, a wide fragrance range, and dispatch that’s frequently quick. Others describe problems with fulfilment and returns, including missing items, damaged deliveries, and refunds that arrive late or are refused. Some mention annoyances with app push alerts and a checkout flow that can frustrate non-business shoppers. Overall, the feedback highlights strong value and speed, alongside repeated breakdowns in fulfilment and customer support.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and customer service was unresponsive and unhelpful.
“I HAD TO EMAILS THEM FOR ALMOST 15 DAYS FOR MY PERFUME ORDER ! AND STILL NOT RECEIVED MY PRODUCT!”
Received the wrong item and Notino refused refund after investigation.
“When the item came from Evri when I opened the box all I found was a roll on Old Spice deodorant stick.”
Quick delivery and perfect condition; consistently great service.
“Delivery of my items was really quick and the order arrived as expected- perfect condition.”
Item arrived quickly, genuine, in date and reasonably priced.
“it turned up a couple days later, genuine, well in date and good price”
Many reviewers describe delivery problems, missing items, and parcels arriving damaged, followed by the need to file complaints. Several accounts mention long waits for replies or refunds, and claims being rejected after checks. Others report quick deliveries, solid packaging, and helpful support when orders go smoothly.
Customers often point to low prices, frequent discounts, and a broad perfume selection as key reasons the shop feels good value. Several reviews link fast dispatch with competitive pricing. A small number ask for a lower or free-shipping threshold.
Most shoppers find the ordering process simple, with clear product photos and quick sign-in. Some reviews mention confusing checkout steps for non-business accounts and push notifications in the app that feel intrusive. First-time buyers frequently describe an easy first purchase.
Many reviews say the products are genuine, in date, and match expectations in use. Others report wrong items, weaker formulas, very small samples, or products they believe were expired. These mix-ups and substitutions show up repeatedly in separate reviews.
Many complaints focus on customer service that responds slowly, gives mixed answers, or offers little help during disputes. Some reviewers also mention unclear delivery fees and messages that added confusion. In contrast, others describe fast, effective support from named assistants and quick fixes in positive cases.
Feedback splits between repeat customers who like the prices, selection, and speedy ordering, and those who report serious problems with fulfilment or returns. Reviews show a sharp divide between consistently smooth purchases and detailed one-star accounts of missing items and refunds that never get resolved. That gap drives both repeat buying and formal complaints across different customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Package was lost and trust in the company was diminished despite refund.
“Package ‘got lost’.”
Easy process and a great way to sample available scents.
“So simple and a great way to smell whats on offer!”
Item arrived quickly, genuine, in date and reasonably priced.
“it turned up a couple days later, genuine, well in date and good price”
Order delayed and customer service was unresponsive and unhelpful.
“I HAD TO EMAILS THEM FOR ALMOST 15 DAYS FOR MY PERFUME ORDER ! AND STILL NOT RECEIVED MY PRODUCT!”
Buys in bulk for business; good quality, prices and excellent customer service.
“The customer service is also excellent.”
Highly praises specific products and notes fast delivery.
“I love love love the L’Oréal and Mario products the seaweed night cream and eye bag eraser are amazing!”
Customer service quickly resent an item after loss, but delivery took two weeks.
“Delivery times could be better but customer service was really good.”
Damaged gift item and a slow, repetitive customer service process delayed resolution.
“The bottle lid was sheared off exposing a sharp edge.”
Returned items but never received a refund.
“I returned all items but never recieve any refund.”
Good overall but would prefer free delivery for orders over £25.
“Very good but delivery should be free over 25.00”
Loves hand creams; best price found here and always quick delivery.
“Absolutely adore the sister aroma hand creams and I cannot find them at a better price than here.”
Promised delivery date missed and communication was poor; reported to authorities.
“The order was not dispatched within the promised timeframe”
Quick delivery and perfect condition; consistently great service.
“Delivery of my items was really quick and the order arrived as expected- perfect condition.”
Received the wrong item and Notino refused refund after investigation.
“When the item came from Evri when I opened the box all I found was a roll on Old Spice deodorant stick.”
Easy transaction and first choice for perfume purchases.
“always my first choice for perfume as presents or even for myself.”
Payment was rejected but money was still debited and refund took three days.
“The store rejected my payment as unsafe, but first debited the order from my account.”
Consistently delivers on time with good prices.
“Always delivers on time - good prices!!”
App sends misleading push notifications about items in basket, causing irritation.
“Lonely items in the bag — click to complete the order”
Ordered two foundations that differed in shade and formula; poor quality.
“they are two slightly different colours and the formula is very different”
An expensive item was missing and Notino suggested the customer was dishonest.
“the most expensive one was missing!”
Found rare nail polish at good prices with prompt delivery.
“Notino make me happy because they sell the best Nail Polish which is "Happy Ever After"!!”
Regularly uses Notino for competitive prices and quick delivery.
“I would highly recommend Notino.”
Free gifts were missing and offered compensation was inadequate; returns contested.
“The free gifts never arrived”
Quick sign in and fast dispatch.
“Quick sign in and dispatch,”
Claims they send expired products if expiry dates aren't checked.
“Atenție!Trimit produse expirate daca nu știi să verifici data expirării te manipulează persoanele de contact,în speță Denisa și Silvia .”
Offers great discounts and an easy to navigate website.
“Great discounts for presents . Easy to navigate website”
Finds favourite brands at good value and with quick delivery.
“I find what I need at a good value-for-money price and with quick delivery.”
Pleasant first-order experience led to placing another order.
“What an amazing shopping experience Notino is”
Parcel mishandled, item missing and complaint allegedly cancelled after review.
“The courier company did not contact me, and my package was thrown into a corner.”
Assistant helped resolve ordering issue allowing successful placement from home.
“I spoke to a very pleasant assistant called Mario who assured me I had no order pending.”
Ordering was easy and there were great offers.
“Easy to order and great offers”
Prices are good and delivery is quick and well packaged.
“delivery is quick and well packaged”
Website has a fabulous product range at exceptional prices.
“Fabulous range of products at exceptional prices.”
Long-term customer who has never been disappointed with service or products.
“Never disappointed with service and products”
Reviewer states Notino is best for fragrance.
“NOTINO ALWAYS HAS BEEN THE BEST FOR FREGRANC.”
Ordering was easy but EVRI delivery has been unreliable locally.
“EVRI often lets us down badly in our area.”
Generally okay but checkout was complicated when not ordering as a company.
“a bit complicated at checkout as not a company!”
Site offers a wide perfume selection at affordable prices and timely delivery.
“wide selection of perfumes at affordable prices.”
Ordering was easy with fast delivery and a great product.
“Easy ordering. Fast delivery. Great product.”
Always offers products at a reasonable price.
“Always a reasonable price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Notino runs an online shop focused on perfumes, cosmetics, skincare, and haircare. It lists both well-known brands and niche fragrances, along with makeup and body-care items. Product pages show images, descriptions, and pricing to help shoppers choose. The site promotes seasonal discounts, offers samples, and supports both personal and business purchases. Customers order online for home delivery and can reach support through the site with order questions.