Reviews Analysed
21
We Collect & Analyse Reviews
NONNON
Experiences & Reviews
NONNON is a UK-based e-commerce retailer. This summary compiles customer feedback to help shoppers evaluate delivery speed, returns handling, pricing and customer support when researching NONNON.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report fast fulfilment and careful packaging; a minority describe delayed processing or cancelled orders causing frustration.
Share
Strong
28%
💰
Value for money
Several customers highlight lower prices and promotional discounts compared with larger retailers, describing purchases as good value.
Share
Strong
9%
⚡
User experience
Site navigation and product descriptions are often described as clear; a few customers note inconsistent processing times after ordering.
Share
Strong
7%
🔧
Product quality
Many buyers report well-packaged, authentic-feeling shoes that arrive in good condition and are comfortable to wear.
Share
Strong
21%
📞
Communication
Experiences vary: some praise prompt replies, while others report repeated copy‑paste responses and unresolved return enquiries.
Share
Weak
7%
⭐
Overall experience
Overall impressions are largely positive for delivery and price, but a minority of customers report negative return and service interactions.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Positive customer experience
"As many here I was a bit hesitant to order the shoes from nonnon.co.uk. Finally, I ordered 3 pairs of melissa flats. Given so many negative reviews, I..."
Malgorzata Markiewicz
Trustpilot
Sep 30, 2025
Featured for: Reports quick service and prompt replies
Vivian westwood Ultragirl 22 Black Bow…
"Vivian westwood Ultragirl 22 Black Bow Orb shoes where out of stock everywhere for my daughter to go back to school in yet this site had them after re..."
Leighton Morris
Trustpilot
Sep 30, 2025
Featured for: Large savings and fast delivery
Bad customer service Jenny!
"After ordering a product which was too small, return was promptly made & exchange requested. Since I have emailed to politely ask for a speedy returns..."
customer
Trustpilot
Sep 30, 2025
Featured for: Explicit complaint about customer service
Website states to allow up to 3 days…
"Website states to allow up to 3 days for ur order to be processed im on day 5 now and my order still hasn’t been processed or even dispatched when con..."
Amy Moore
Trustpilot
Sep 30, 2025
Featured for: Order processing delay and cancellation threat
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jill Taylor
trustpilot.com
Sep 30, 2025
Ordered 2 pair's of shoes on Thursday…
Ordered 2 pair's of shoes on Thursday and they were delivered on Saturday. Excelle...
c
customer
trustpilot.com
Sep 30, 2025
Bad customer service Jenny!
After ordering a product which was too small, return was promptly made & exchange requested. Since I have emailed to politely ask for a speedy returns...
A
Amy Moore
trustpilot.com
Sep 30, 2025
Website states to allow up to 3 days…
Website states to allow up to 3 days for ur order to be processed im on day 5 now and my order still hasn’t been processed or even dispatched when con...
H
Hannah Otman
trustpilot.com
Sep 30, 2025
absolutely brilliant
absolutely brilliant. arrived in...
S
Samantha Parker
trustpilot.com
Sep 30, 2025
I was sceptical after reading negative…
I was sceptical after reading negative reviews but ordered some Vivienne Westwood Melissa flat...
A
Amy Miller
trustpilot.com
Sep 30, 2025
Excellent price, perfect product
Ordered Melissa school shoes for my daughter on Monday evening and I was a little bit sceptical after reading some bad re...
J
Justine
trustpilot.com
Sep 30, 2025
Ordered Vivienne Westwood flipflops
Ordered Vivienne Westwood flipflops, had never heard of this company and seemed too good to be true as everyone else was out of stock plus these were...
L
Leighton Morris
trustpilot.com
Sep 30, 2025
Vivian westwood Ultragirl 22 Black Bow…
Vivian westwood Ultragirl 22 Black Bow Orb shoes where out of stock everywhere for my daughter to go back to school in yet this site had them after re...
C
Christine
trustpilot.com
Sep 30, 2025
Happy buyer
In the beginning I was not sure to order a Viktor and Rolf Blossom Bag on this website. However, I'm very happy with my purchase, espe...
C
Caz
trustpilot.com
Sep 30, 2025
I ordered a pair of the Felix x Melissa…
I ordered a pair of the Felix x Melissa sandals from Nonnon and everything is just great. They arrived promptly and were a b...
N
Nur
trustpilot.com
Sep 30, 2025
perfect
i was a bit anxious because the lazy oaf x melissa sandals are soldout everywhere in my size but this website had some instock and there's also additi...
T
Tilly davies
trustpilot.com
Sep 30, 2025
perfect
I was worried about ordering off nonnon as of the bad reviews but i ordered a pair of melissas and they came in perfect...
N
Niamh Cooper
trustpilot.com
Sep 30, 2025
Very happy
I ordered the lazy oaf x Melissa sandals which I was a bit worried about as I had seen reviews here about delivery taking a long time but I assume the...
l
lola owers
trustpilot.com
Sep 30, 2025
please read
at first i was really nervous after reading the reviews, and i got no...
F
Folake Adigun
trustpilot.com
Sep 30, 2025
I was really sceptical after reading…
I was really sceptical after reading the reviews but the shoes I wanted didn't seem to be available anywhere else, including the 'official' Melissa we...
J
Jo Lunn
trustpilot.com
Sep 30, 2025
Excellent
Excellent! I was a little worried about ordering from this site due to some of the reviews. But as the recent reviews were good I thought I would give...
M
Malgorzata Markiewicz
trustpilot.com
Sep 30, 2025
Positive customer experience
As many here I was a bit hesitant to order the shoes from nonnon.co.uk. Finally, I ordered 3 pairs of melissa flats. Given so many negative reviews, I...
S
Sarah Gray
trustpilot.com
Sep 30, 2025
Disgusting Customer Service
I purchased a pair of VW shoes, however, when they arrived, they did not fit. I sent these back to Non Non by Royal Mail (Sending them proof of postag...
L
Lindsey
trustpilot.com
Sep 30, 2025
Excellent
Very pleased with my order the shoes came within 5 days of or...
C
Consumer
trustpilot.com
Sep 30, 2025
Never ordered before so was worried but…
Never ordered before so was worried but the delivery was within 5 days, shoes were packed proper...
Conclusion
Customer feedback shows a pattern of fast delivery and competitive pricing for many buyers, with multiple reports of items arriving within three to five days and well packaged. Product condition and comfort are commonly praised, and several reviewers note substantial savings versus larger retailers. However, a minority of reviews describe slow order processing, cancelled dispatches and unsatisfactory returns handling or repetitive customer‑service replies. Prospective customers should review the returns policy, retain proof of postage for returns, and consider contacting customer service promptly if an order is time‑sensitive. Overall, the majority of recent experiences are positive for delivery and price, but there is a recurring signal around communication and refunds that shoppers should be aware of.