Feedback splits into two clear camps. Many buyers mention fast fulfilment, low prices, and careful packaging. Another group describes late or missing orders, refunds being refused, and email support that doesn’t reply.
Examples from available reviews (Oct 2018 – Mar 2026).
Items arrived in three days; reviewer found service brilliant.
“arrived in 3 days.”
Shoes arrived in perfect condition and were half the price.
“in perfect condition and at half the price”
Company refused refund claiming returned parcel never arrived; reviewer lost £80.
“the parcel has not arrived!!!!”
Multiple emails ignored; money taken and shoes not sent.
“No telephone number only email I’ve emailed six times no response”
Many reviews applaud quick dispatch, with deliveries arriving in two to five days. Repeated negative accounts describe orders never being processed, parcels marked as missing, and refunds refused after return attempts. Some also report receiving the wrong items, appearing in both the fast and failed fulfilment stories.
Reviewers often point to low prices, discounts, and bargain deals on branded items. A smaller number warn that extra fees for European deliveries can cut into the savings.
Many customers describe an easy online purchase, with tracking available and items arriving well packed. A smaller group mentions early doubts that eased once the order arrived, while others say things fell apart after checkout.
Several reviewers say the products were genuine, comfortable, and well made, matching what they expected. Less often but still notably, others claim poor quality, sizing issues, and counterfeit or faulty items.
Many complaints focus on emails going unanswered, template-style replies, and no dependable dispatch updates. Some customers report quick help from support, but those comments are outweighed by stories of ignored enquiries and few ways to get in touch.
Reviews show a sharp split between happy shoppers and unresolved service problems. Positive experiences highlight speed and value, while negative ones centre on returns, refunds, and weak post-purchase support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Shoes ordered Thursday were delivered Saturday; excellent service.
“Excellent service, and very pleased with my purchase”
Return exchange delayed and emails were copy-pasted; poor customer service.
“agent Jenny feels copy & pasting the response email 4/5 times”
Order not processed after five days despite website's three-day claim.
“im on day 5 now and my order still hasn’t been processed or even dispatched”
Items arrived in three days; reviewer found service brilliant.
“arrived in 3 days.”
Despite scepticism, shoes delivered within three days and well packaged.
“delivered within 3 days of ordering”
Shoes arrived in perfect condition and were half the price.
“in perfect condition and at half the price”
Vivienne Westwood flipflops arrived boxed and quickly; reviewer pleased.
“was very pleased when arrived all boxed as expected”
Found Ultragirl shoes cheaper than other stores and delivery was fast.
“got them for £70.40!! Super fast delivery”
Happy with purchase; order was fast and easy, watch extra European fees.
“Be aware of extra fee if you order to Europe.”
Sandals arrived promptly, were comfortable and a bargain.
“They arrived promptly and were a bargain.”
Sandals arrived quickly and in perfect condition; extra discount applied.
“The shoes came so quick and in perfect condition!!”
Shoes arrived in perfect condition within a few days; recommended.
“they came in perfect condition in a melissa box”
Shoes delivered in three days, trackable, well packaged, reviewer loves them.
“I received my shoes in 3 days, the whole process was trackable”
Despite initial nervousness, shoes arrived in five days and are comfortable.
“they came in 5 days and they are so comfy”
Shoes were genuine, delivered quickly and exceeded expectations.
“They are absolutely genuine and better than expected.”
Ordered Wednesday and received Friday; 20% off made it better.
“I ordered on the Wednesday evening and item received Friday morning.”
Customer service responded promptly and orders delivered in under three working days.
“Quick service and really good value.”
Company refused refund claiming returned parcel never arrived; reviewer lost £80.
“the parcel has not arrived!!!!”
Shoes arrived within five days; reviewer highly recommends company.
“the shoes came within 5 days of ordering highly recommend this company”
First-time order delivered within five days; shoes were high quality.
“delivery was within 5 days, shoes were packed properly and were of a very high quality”
Ordered two pairs on Thursday and received by Saturday; excellent service.
“Ordered 2 pair's of shoe's on a Thursday and were delivered Saturday”
Received wrong t-shirt size and company refused refund or exchange.
“They refused to refund or exchange.”
Printed shirts don't match size charts and returns are not accepted.
“shirts they print on are not the same size as their size charts.”
I recently had the pleasure of shopping at NONNON's official UK online store, which exclusively features Melissa shoes. From start to finish, my experience with this retailer was nothing short of exceptional.
First and foremost, I was impressed by the vast selection of Melissa footwear available on their website. Whether you're looking for sandals, sneakers or boots in a variety of colours and styles to suit any occasion or taste, it's clear that NONNON has got you covered.
Furthermore, I appreciated how easy it was to navigate their website; finding what I wanted couldn't have been simpler. The product descriptions were also quite helpful in making informed purchase decisions.
Another standout feature was how quickly my order shipped - within just a few days I received my new pair of Melissa flats! Upon arrival, they were packaged beautifully with no damages whatsoever.
Overall, if you're searching for high-quality fashion accessories with creative designs from an online store operating out of the UK look no further than NONNON!
Company did not deliver the order and reviewer lost money.
“This company does not deliver.”
Wrong size shirt sent and company refused return or exchange.
“will not accept a return or exchange even though the shirt has not been worn.”
Shoes arrived in a few days, genuine and significantly cheaper.
“arrived within a few days, boxed and packed and great quality”
Reviewer received no email replies and no refund after many attempts.
“No reply from the company after sent so many emails”
Multiple emails ignored; money taken and shoes not sent.
“No telephone number only email I’ve emailed six times no response”
Got Vivienne Westwood shoes at big discount and fast two-day delivery.
“Delivery was fast and free, only took 2 days and I ordered late.”
Got Vivienne Westwood shoes at big discount and fast two-day delivery.
“Delivery was fast and free, only took 2 days and I ordered late.”
Order placed but despatch date unknown and emails unanswered.
“they keep saying they can't give me a despatch date”
No updates for two weeks; company offered cancellation instead of assurance.
“there's a delay at the warehouse, we will cancel your order if you want”
Order placed two weeks ago with no dispatch date and poor customer service.
“they can’t update me as they do not know when my order will be dispatched!”
Order not delivered after two weeks and no email responses.
“Iv emailed 5 times and no response.”
Order placed three weeks ago and still not received.
“Ordered 3 weeks ago and still not received my order”
Low prices, genuine products and free next-day delivery; recommended.
“Low prices , genuine products , free next day delivery.”
Reviewer reports faulty product and dreadful customer service.
“Dreadful customer service and faulty product!”
Ordered yesterday and shoes arrived today, fitting perfectly.
“only ordered yesterday and they arrived today”
Reviewer believes shoes are fake with poor materials and quality.
“I believe they are totally fake”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
NONNON sells fashion clothing and footwear online through its e-commerce site. Product pages include descriptions and size guidance. Shoppers order through online checkout and pay using standard payment methods. The company ships orders and posts contact and returns details for after-purchase needs.