Customer feedback shows a pattern of fast delivery and competitive pricing for many buyers, with multiple reports of items arriving within three to five days and well packaged. Product condition and comfort are commonly praised, and several reviewers note substantial savings versus larger retailers. However, a minority of reviews describe slow order processing, cancelled dispatches and unsatisfactory returns handling or repetitive customer‑service replies. Prospective customers should review the returns policy, retain proof of postage for returns, and consider contacting customer service promptly if an order is time‑sensitive. Overall, the majority of recent experiences are positive for delivery and price, but there is a recurring signal around communication and refunds that shoppers should be aware of.
Examples from available reviews (Oct 2018 – Feb 2026).
Customer service responded promptly and orders delivered in under three working days.
“Quick service and really good value.”
Found Ultragirl shoes cheaper than other stores and delivery was fast.
“got them for £70.40!! Super fast delivery”
Return exchange delayed and emails were copy-pasted; poor customer service.
“agent Jenny feels copy & pasting the response email 4/5 times”
Order not processed after five days despite website's three-day claim.
“im on day 5 now and my order still hasn’t been processed or even dispatched”
Most reviewers report fast fulfilment and careful packaging; a minority describe delayed processing or cancelled orders causing frustration.
Several customers highlight lower prices and promotional discounts compared with larger retailers, describing purchases as good value.
Site navigation and product descriptions are often described as clear; a few customers note inconsistent processing times after ordering.
Many buyers report well-packaged, authentic-feeling shoes that arrive in good condition and are comfortable to wear.
Experiences vary: some praise prompt replies, while others report repeated copy‑paste responses and unresolved return enquiries.
Overall impressions are largely positive for delivery and price, but a minority of customers report negative return and service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Wrong shoes received and refund took over a week; poor service.
“Wrong shoes received and size and didn’t get any help in resolving this”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
NONNON is a UK-based e-commerce retailer. This summary compiles customer feedback to help shoppers evaluate delivery speed, returns handling, pricing and customer support when researching NONNON.