Reviews show that Nkuku’s products are generally perceived as well made and attractively designed, with multiple mentions of careful packaging and prompt dispatch. Many customers praise the online experience, including site layout and notification features, and several commend helpful customer-service interactions. However, recurring negatives include delivery complexities (signature requirements, missed deliveries) and some difficulties contacting support; a few customers reported damaged items on arrival. Prospective buyers may want to confirm delivery options at checkout and keep order communications if they need replacements or support.
Examples from available reviews (Oct 2019 – Feb 2026).
High-quality, ethical homewares with a user-friendly website and secure checkout.
“high quality products combined with responsible production practices”
Every part of the buying process was easy with prompt delivery.
“Every part of the buying process is so easy.”
Delivery process was overly complicated and the item still not received.
“Delivery over complicated.”
Reviewer could not reach customer service and received no email responses.
“Customer service shocking can’t get to speak to anyone.”
Most reviewers report prompt dispatch, careful packaging and responsive service; occasional complaints concern complex delivery procedures or missed deliveries.
Several reviewers describe fair pricing and useful offers; a smaller number find certain items overpriced or poor value for money.
Site layout, checkout and back-in-stock notifications are praised for ease and clarity, though this finding is based on few reviews.
Products are frequently described as well made, handmade and attractive; a small number report damage on arrival or concerns about finish durability.
Many reviewers note helpful, responsive staff and useful order notifications; some others report difficulty contacting customer service or unanswered emails.
Overall impressions are predominantly positive, citing quality and easy purchases; negative accounts focus mainly on delivery issues and customer-service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item arrived warped due to poor packaging and customer service was unhelpful.
“It was badly packaged between two thin pieces of cardboard and very badly warped.”
Lamp developed dust inside and the company refused help without a receipt.
“It is not fit for purpose and now looks very ugly.”
Large clay pots and a glass lamp were well made and arrived quickly.
“really well made, sturdy and beautiful.”
Reviewer was very happy with beautiful cutlery, homeware and good service.
“Beautiful cutlery, homeware and good service.”
Both lanterns arrived with broken glass candle holders and poor quality control.
“both arrived with glass candle holder in bits.”
Clear vases arrived scratched, dull and looking extremely cheap to the reviewer.
“These beautiful clear vases accented in gold were scratched, dull and extremely cheap in appearance”
Return collection and refund for furniture were severely delayed and unresolved.
“getting a refund is impossible.”
Reviewer had a partially complete order and received no reply to emails.
“I have sent numerous emails and still no reply”
Floor lamp remained undelivered and customer service was unresponsive about refund.
“nearly 3 weeks later still no lamp.”
I recently stumbled upon Nkuku and was blown away by their collection of ethical and eco-friendly handmade homewares and lifestyle products. The attention to detail in the design of each item is remarkable, from the intricate patterns to the use of sustainable materials.
When I visited their website, navigating through it was a breeze with its user-friendly interface. It was impressive how each product had its own story that highlighted where they were made, who made them, and what materials were used.
One particular item that caught my eye was their recycled glassware collection. Not only do these glasses look stunning on any table setting, but they are also environmentally friendly.
At checkout, there were multiple secure payment options available which gave me peace of mind knowing my personal information would be safe.
Overall, my experience with Nkuku has been exceptional - high quality products combined with responsible production practices all while still looking stylish. I highly recommend checking out their website or visiting one of their stores for some truly unique homeware finds.
Reviewer returned items but received an incomplete refund and was dissatisfied.
“They have refunded me £68.80.”
Sofa paid in August delivered 24 weeks late; customer service very poor.
“Customer service is truly abysmal.”
Calls unanswered and hang-ups, with no compensation offered afterwards.
“They have nice products but terrible terrible customer service.”
Order placed 27/11, delayed and cancellation was refused causing hassle.
“order by midnight on Monday 14th December for guaranteed pre-Christmas delivery”
Chair arrived used and incomplete, missing parts and stained packaging.
“one of the key plastic tubes integral to the build of the chair was missing”
Wooden handle detached from marble platter, posing injury risk.
“wooden handle came off a marble platter!”
Company sent wrong products twice and failed to resolve the issue promptly.
“Sent me the wrong product twice”
Lamp appears poor quality and inconsistent with hand-blown description.
“The worst aspect is the poor quality.”
Some items failed soon after purchase, suggesting poor manufacture quality.
“The fairy lights stopped working shortly after I bought them”
Repeat buyer impressed with both products and service.
“really impressed with the products and the service.”
Item arrived broken and firm refused to send replacement part, being unhelpful.
“When it finally arrived it was completely broken.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nkuku is a UK-based retailer specialising in handcrafted homewares and lifestyle items with an emphasis on artisan production and sustainable materials. The brand sells a range of items such as tableware, lighting and furniture through its online store and to retail customers. People searching reviews typically look for information on product quality, delivery and customer support.