Reviews show that Nkuku’s products are generally perceived as well made and attractively designed, with multiple mentions of careful packaging and prompt dispatch. Many customers praise the online experience, including site layout and notification features, and several commend helpful customer-service interactions. However, recurring negatives include delivery complexities (signature requirements, missed deliveries) and some difficulties contacting support; a few customers reported damaged items on arrival. Prospective buyers may want to confirm delivery options at checkout and keep order communications if they need replacements or support.
Examples from available reviews (Oct 2019 – Feb 2026).
High-quality, ethical homewares with a user-friendly website and secure checkout.
“high quality products combined with responsible production practices”
Every part of the buying process was easy with prompt delivery.
“Every part of the buying process is so easy.”
Delivery process was overly complicated and the item still not received.
“Delivery over complicated.”
Reviewer could not reach customer service and received no email responses.
“Customer service shocking can’t get to speak to anyone.”
Most reviewers report prompt dispatch, careful packaging and responsive service; occasional complaints concern complex delivery procedures or missed deliveries.
Several reviewers describe fair pricing and useful offers; a smaller number find certain items overpriced or poor value for money.
Site layout, checkout and back-in-stock notifications are praised for ease and clarity, though this finding is based on few reviews.
Products are frequently described as well made, handmade and attractive; a small number report damage on arrival or concerns about finish durability.
Many reviewers note helpful, responsive staff and useful order notifications; some others report difficulty contacting customer service or unanswered emails.
Overall impressions are predominantly positive, citing quality and easy purchases; negative accounts focus mainly on delivery issues and customer-service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer praised both the products and the customer service received.
“Excellent products and customer service”
Baubles were good quality but darker than expected so were returned.
“They were great quality and value.”
Lovely product was delivered on time.
“Lovely product and delivered on time”
Beautiful lamp and the delivery was speedy.
“A beautiful lamp and thank you for a speedy delivery X”
Reviewer loves Nkuku products and finds the quality reliably good.
“quality is reliably good.”
Reviewer praised great service and liked the spice rack.
“Great service Love the spice rack”
Product was beautiful and the service was great.
“Beautiful product and great service.”
The reviewer reported that shipping was prompt.
“Prompt shipping”
Reviewer praised fantastic products together with great service.
“Fantastic products with great service”
Spice rack was beautiful and delivery was exceptionally fast.
“next day delivery even with standard postage!!”
Half the order became unavailable and items were shipped before cancellation option.
“half my order was now longer available.”
Lovely mugs were delivered quickly and reviewer thoroughly recommends them.
“Lovely mugs, delivered quickly, can't ask for any more - thoroughly recommend”
Orders were fabulous with prompt delivery and helpful customer service.
“Prompt delivery and very helpful customer service”
Beautiful product was expertly packaged and problem handling was fuss-free.
“Dealt with problem I had caused without any fuss or bother.”
Jewellery stand was well made, classy and delivered quickly.
“Beautiful jewellery stand.”
Cups were great quality and delivered promptly.
“Great quality cups delivered promptly”
Breakable coffee cups arrived quickly, were well packed and great quality.
“They arrived quickly and were very well packed”
Ordering and delivery were quick and items were well packaged.
“Quick ordering, quick delivery, well packaged.”
Lamp arrived without its lampshade and the website did not warn customers.
“It came without the lampshade, which was a surprise”
Friendly, considerate service with excellent delivery, though a little pricey.
“Friendly, considerate service”
Decanter and glasses were beautiful and reviewer was very pleased.
“Decanter and glasses beautiful, very pleased”
Reviewer praised the product range, quality and prompt deliveries.
“The quality is great and the pricing fair”
Reviewer uses offers and finds products great quality and well packaged.
“products are great quality.”
Bowl arrived smashed due to inadequate packaging despite replacement sent.
“First time bowl came smashed with little packaging around it”
Delivery process was overly complicated and the item still not received.
“Delivery over complicated.”
Excellent service with speedy delivery and a good-quality light.
“Excellent service, speedy delivery and the light looks great and of good quality”
Reviewer described the company as very professional.
“Very professional”
Customer service promptly rectified a delivery issue and products were lovely.
“Excellent company and beautiful products.”
Every part of the buying process was easy with prompt delivery.
“Every part of the buying process is so easy.”
Reviewer found a good selection of beautiful items with quick delivery.
“Good selection of beautiful items, quick delivery , well packaged.”
Quick delivery and a beautiful product; back-in-stock notification worked well.
“Quick delivery and beautiful product”
Reviewer could not reach customer service and received no email responses.
“Customer service shocking can’t get to speak to anyone.”
Site layout helped the reviewer imagine goods in their own home.
“Great layout of goods”
Items matched the description and arrived quickly.
“everything was as advertised”
Product was lovely and delivery was quick and efficient.
“Lovely product. Quick efficient delivery”
Limited menu and poor-tasting dishes left the reviewer very dissatisfied.
“It was terrible.”
Vase was beautiful and well made; reviewer thought a friend would love it.
“beautiful and well made vase!”
Reviewer described the furniture as excellent.
“Excellent furniture”
Exceptional customer service from Shorna made the purchase seamless and enjoyable.
“Shorna’s exceptional customer service.”
Reviewer praised handmade quality and helpful customer service over years.
“The quality and finish of their products is fantastic”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nkuku is a UK-based retailer specialising in handcrafted homewares and lifestyle items with an emphasis on artisan production and sustainable materials. The brand sells a range of items such as tableware, lighting and furniture through its online store and to retail customers. People searching reviews typically look for information on product quality, delivery and customer support.