Reviews Analysed
21
We Collect & Analyse Reviews
Nkuku
Experiences & Reviews
Nkuku is a UK-based retailer specialising in handcrafted homewares and lifestyle items with an emphasis on artisan production and sustainable materials. The brand sells a range of items such as tableware, lighting and furniture through its online store and to retail customers. People searching reviews typically look for information on product quality, delivery and customer support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report prompt dispatch, careful packaging and responsive service; occasional complaints concern complex delivery procedures or missed deliveries.
Share
Strong
28%
💰
Value for money
Several reviewers describe fair pricing and useful offers; a smaller number find certain items overpriced or poor value for money.
Share
Mixed
6%
⚡
User experience
Site layout, checkout and back-in-stock notifications are praised for ease and clarity, though this finding is based on few reviews.
Share
Mixed
7%
🔧
Product quality
Products are frequently described as well made, handmade and attractive; a small number report damage on arrival or concerns about finish durability.
Share
Strong
32%
📞
Communication
Many reviewers note helpful, responsive staff and useful order notifications; some others report difficulty contacting customer service or unanswered emails.
Share
Strong
9%
⭐
Overall experience
Overall impressions are predominantly positive, citing quality and easy purchases; negative accounts focus mainly on delivery issues and customer-service failures.
Share
Mixed
19%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Exceptional Ethical Homeware from Nkuku
"I recently stumbled upon Nkuku and was blown away by their collection of ethical and eco-friendly handmade homewares and lifestyle products. The attention to detail in the design of each item is remarkable, from the intricate patterns to the use of sustainable materials. When I visited their website, navigating through it was a breeze with its user-friendly interface. It was impressive how each product had its own story that highlighted where they were made, who made them, and what materials were used. One particular item that caught my eye was their recycled glassware collection. Not only do these glasses look stunning on any table setting, but they are also environmentally friendly. At checkout, there were multiple secure payment options available which gave me peace of mind knowing my personal information would be safe. Overall, my experience with Nkuku has been exceptional - high quality products combined with responsible production practices all while still looking stylish. I highly recommend checking out their website or visiting one of their stores for some truly unique homeware finds."
Ledner
Collected.reviews
Oct 26, 2022
Featured for: detailed product and UX praise
Every part of the buying process is so…
"Every part of the buying process is so easy. Fast, easy initial transaction, excellent communication (SOOO importan..."
Denny Gaskell
Trustpilot
Sep 30, 2025
Featured for: broad positive across themes
Delivery over complicated
"Delivery over complicated. Why on earth does a dish rack need to be signed for and can’t be left in a safe place or with a neighbour. Giving me a 12 h..."
nancy
Trustpilot
Sep 30, 2025
Featured for: delivery and fulfilment complaint
Customer service shocking can’t get to…
"Customer service shocking can’t get to speak to anyone..."
kelly booker
Trustpilot
Sep 30, 2025
Featured for: customer service failure complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
m
melanie hughes
trustpilot.com
Sep 30, 2025
Decanter and glasses beautiful
Decanter and glasses b...
L
Lesley Meakin
trustpilot.com
Sep 30, 2025
Lovely range of product
I love the range of products which have new lines introduced every year. The qual...
M
Mr Robertson
trustpilot.com
Sep 30, 2025
I always take advantage of the offers…
I always take advantage of the offers as the products are great...
c
customer
trustpilot.com
Sep 30, 2025
First time bowl came smashed with…
First time bowl came smashed with little packaging around it so no wonder. Quick replacement sent although sti...
n
nancy
trustpilot.com
Sep 30, 2025
Delivery over complicated
Delivery over complicated. Why on earth does a dish rack need to be signed for and can’t be left in a safe place or with a neighbour. Giving me a 12 h...
C
Charlotte Dumbill
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, speedy delivery and t...
K
Karen
trustpilot.com
Sep 30, 2025
Very professional
...
A
Ally B.
trustpilot.com
Sep 30, 2025
Excellent company and beautiful…
Excellent company and beautiful products. I had an issue with my delivery (not Nkuku’s fault) so I contacte...
D
Denny Gaskell
trustpilot.com
Sep 30, 2025
Every part of the buying process is so…
Every part of the buying process is so easy. Fast, easy initial transaction, excellent communication (SOOO importan...
B
Bette Dick
trustpilot.com
Sep 30, 2025
Good selection of beautiful items
Good selection of beautiful items...
A
Anonymous
trustpilot.com
Sep 30, 2025
Quick delivery and beautiful product
Quick delivery and beautiful product, I used the b...
k
kelly booker
trustpilot.com
Sep 30, 2025
Customer service shocking can’t get to…
Customer service shocking can’t get to speak to anyone...
A
Arfa
trustpilot.com
Sep 30, 2025
Great layout of goods
Great layout of goods, which enables the p...
C
Customer
trustpilot.com
Sep 30, 2025
everything was as advertised
everything was as advertise...
S
Sheila
trustpilot.com
Sep 30, 2025
Lovely product
Lovely product. Quic...
P
Paul
trustpilot.com
Sep 30, 2025
Sorry, just bad food
Sorry, but the limited menu was virtually sold out so my mother had soup which was awful and my bowl of salad leav...
A
Anastasia
trustpilot.com
Sep 30, 2025
beautiful and well made vase
beautiful and well made vase! My friend would love it. She's very into fl...
C
Corinne Walshe
trustpilot.com
Sep 30, 2025
Excellent furniture
...
K
Ken Marshall
trustpilot.com
Sep 30, 2025
Excellent Customer Service from Shorna at NkukuI had a fantastic experience purchasing…
I had a fantastic experience purchasing the Tabosa spot lights from Nkuku, thanks to Shorna’s exceptional customer service. She was incredibly helpful...
P
Paulina
trustpilot.com
Sep 30, 2025
Lovely quality,handmade product
I have been buying various products from Nkuku for few years now and have never been dissapointed. The quality and finish of their...
Conclusion
Reviews show that Nkuku’s products are generally perceived as well made and attractively designed, with multiple mentions of careful packaging and prompt dispatch. Many customers praise the online experience, including site layout and notification features, and several commend helpful customer-service interactions. However, recurring negatives include delivery complexities (signature requirements, missed deliveries) and some difficulties contacting support; a few customers reported damaged items on arrival. Prospective buyers may want to confirm delivery options at checkout and keep order communications if they need replacements or support.