Reviews often mention late or missing deliveries and customer support that does not respond. Many customers say items look different from the photos and fit wrong. A smaller number report fast fulfilment, acceptable prices, and refunds that went through. Experiences range from on-time orders with helpful service to purchases left unresolved and returns that drag on.
Examples from available reviews (Aug 2021 – Mar 2026).
Product did not match description, delivery took a month, service was poor.
“Totally a scam company”
Tracking stopped and customer service failed to respond, appears fraudulent.
“tracking has been stopped as of 12/15.”
Return process took six months and support did not respond properly.
“I waited 6 MONTH UNTIL THEY SENT IT BACK FROM CHINA TO ME WiTHOUT ANY REASONS.”
Fast order processing, prompt delivery and satisfactory customer care.
“Liked the speed of processing the order, feedback from the buyer, fast delivery”
Reviews focus on late orders, parcels that never arrive, and change requests that go unanswered. Some customers describe returns that take a long time, refunds that do not come through, and duplicate charges. A minority report quick handling and full refunds.
Some reviewers mention fair prices and good first-time deals. Many more say cheap materials and sizing mistakes reduce the value. Positive comments about value appear less often than complaints about durability and fit.
Some customers like the site navigation and the wide range of items. Others report checkout glitches, address autofill issues, and orders cancelled even though they were charged. Several shoppers say they decided not to buy after reading negative reviews.
Reviews describe items that do not match the website photos, with thin fabric, loose stitching, and finishes that peel. Sizing varies across categories, including shirts, jackets, and shoes. A few reviews mention attractive items or true-to-size fits, but those are uncommon.
Customers say tracking updates stop and support takes a long time to reply, or never replies. Some report that emails, live chat, and copyright reports received no response. A few reviews describe getting through to support and reaching a satisfactory fix.
Reviews show a stark split between unresolved issues and a handful of smooth orders. Negative accounts centre on delivery failures, items not matching listings, and support that does not respond. Positive accounts point to fast delivery, refunds, and acceptable prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Product did not match description, delivery took a month, service was poor.
“Totally a scam company”
Company sent the wrong backpack and ignored cancellation requests.
“I ordered a backpack and they switched the one i ordered”
Tracking stopped and customer service failed to respond, appears fraudulent.
“tracking has been stopped as of 12/15.”
No communication about delivery or refund and emails went unanswered.
“no communication over delivery and when it’ll come.”
Company ignored an immediate request to change an order item.
“they ignored my request to change it.”
Ordered items on 6 November and still has not received them.
“Well I ordered my items on November 6th and still nothing.”
Received products were not like the pictures and felt poor quality.
“Nothing like pictures online”
Advertised wizard coat arrived as a thin, poor‑quality printed version.
“advertised a beautiful wizard coat/robe and I got a printed version”
Products were poor quality and the material description appeared misleading.
“cheap crap - nothing more.”
Return process took six months and support did not respond properly.
“I waited 6 MONTH UNTIL THEY SENT IT BACK FROM CHINA TO ME WiTHOUT ANY REASONS.”
Address autofill error and no response from customer support for days.
“I've had no response for a few days now.”
No order confirmation or contact after purchase, reviewer suspects fraud.
“never contacted or purchase confirmed, this appears to be fraudulent.”
Site error allegedly caused cancelled orders but customers were charged multiple times.
“The scam is that each request actually succeeded and you will see multiple identical charges on your next billing statement.”
Reviewer avoided purchasing after reading many negative reviews from others.
“so glad I read these reviews before I spent a dime!!”
Hoodie was poor quality, not as described, and returns were refused.
“Terrible quality, not as described (100% itchy polyester instead of cotton/polyester blend advertised)”
Customer service delayed returns and resisted honouring the return policy.
“customer service continued to drag out the process for a solid month”
Reviewer says the item is just beautiful.
“just beautiful”
Sizing ran very small and material was low quality with long delivery.
“Тоtal disappointment. Тhe size I chose,(2XL) corresponds to M.”
Promised delivery date passed and support said to wait many more days.
“And it's say it coming apr-7 but it's already 30 now and still say apr-7.”
Pretty shirt that shrank after washing but later stretched back to fit.
“when I washed it, it shrunk to a very small size.”
Customer service is poor and orders are frequently delayed for months.
“very bad customer service. order always delay and if you do not write in, your order will be stuck for months.”
Reviewer reports receiving all their funds back after an issue.
“Got all my funds back!”
Sizing ran small and returns were inconvenient despite friendly support.
“the sizing was way off”
Jacket fit poorly and material felt cheap, making it a disappointment.
“The fit was off and the material felt cheap.”
Clothes differed from pictures, fabric was thin, and returns were slow.
“nothing like the pictures online and felt cheap.”
Received a defective bag and was asked to pay return postage.
“I received a defective bag and they expected me to pay return shipping!”
Hoodie looked great online but was poor quality and did not fit.
“It feels like gambling when shopping here”
Materials felt cheap and one jacket had loose stitching on arrival.
“material felt cheap on the t shirts and one of the jackets had loose stitching”
Shirts were smaller than the size chart and refund remains pending.
“The shirts I ordered was two sizes smaller than the size chart suggested”
Jacket looked great online but fabric was flimsy and fit was wrong.
“fabric felt flimsy and the fit was off.”
Shoes were not as described, sizing was wrong and support was unresponsive.
“The shoes were not as decsribed and the sizing was completely off.”
Items arrived reasonably quickly but sizing was slightly off and support unresponsive.
“Sizing was a bit off and customer service was unresponsive”
Order still delayed after three weeks and contact details are unresponsive.
“Still waiting on my order placed three weeks ago, what happened?”
Order took almost a month and items had inconsistent quality.
“One shirt was fine but another one had loose threads and felt cheap.”
Reviewer alleges design theft and unanswered copyright infringement reports.
“Copyright infringement reports have gone unanswered.”
Prices were reasonable and delivery was fast on first purchase.
“The prices are quite normal and the delivery is fast.”
Wide selection and acceptable prices suited everyday choices.
“I had a great selection of clothes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newchic is an online fashion store that sells clothing, footwear, and accessories. Product pages show photos, size charts, and descriptions. Shoppers can open accounts, place orders, and pick from several payment options at checkout. The site lists estimated delivery times and sometimes promotes discounts or sales.