Reviews Analysed
21
We Collect & Analyse Reviews
Newchic
Experiences & Reviews
Newchic is an online fashion and lifestyle retailer that sells clothing, accessories and related items through an e-commerce platform and app. Shoppers typically encounter product listings with photos and size information and place orders directly on the website or mobile application.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Frequent reports of delayed, missing or unfulfilled deliveries; a small number of reviewers noted timely arrival, but delays predominate in this sample.
Share
Weak
19%
💰
Value for money
Some reviewers describe items as affordable and good value, while many others report poor materials or wrong items that undermine perceived value.
Share
Weak
10%
⚡
User experience
Site navigation is sometimes described positively, but multiple reviewers report broken tracking, prolonged returns and frustrating order processes.
Share
Weak
11%
🔧
Product quality
Numerous complaints that received items differ from photos, are thin/cheap, mis-sized or shrink; a minority of reviews praise specific purchases.
Share
Weak
15%
📞
Communication
Many reviewers report no response to emails, ignored cancellation or refund requests and delayed customer-service replies in purchase or return cases.
Share
Weak
16%
⭐
Overall experience
Overall impressions in this set are predominantly negative, driven by delivery, product and communication issues, with few positive experiences noted.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Newchic Review
"I recently purchased some clothing items from Newchic and I must say that I am quite impressed with their collection. The website offers a wide range of trendy and stylish clothes, shoes, bags, jewelry and other fashion products at very affordable prices. What stood out to me was the quality of their products which exceeded my expectations considering the reasonable prices. The delivery was also quick and efficient, which added to my positive experience. I ordered a dress for an event and it arrived just in time. The navigation on the website is user-friendly making it easy to find what you are looking for. They have various sizes available too which catered well to my needs as someone who may fall outside the norm in terms of sizing. Overall, my shopping experience with Newchic was great! If you're looking for fashionable yet reasonably priced outfits then this is definitely worth checking out!"
Lou
Collected.reviews
Mar 07, 2023
Featured for: Positive review: good product and service
Very unprofessional and untrustworthy
"Can't say much about the quality of the clothes. I wasn’t happy with it, but it depends on what you're willing to accept. The real issue was when I re..."
Lyly
Trustpilot
Sep 30, 2025
Featured for: Detailed return and customer-service complaint
Order Cancellation Scam
"This company scams users via an error message. After adding items to the order and going to pay, the site presents an error message: "The following fi..."
FootieMacFüttersson
Trustpilot
Sep 30, 2025
Featured for: Alleged payment/charge and scam claim
cheap crap
"cheap crap - nothing more. Nice pictures of their products tell nothing about what you buy. You get just poor quality products worth max 2 USD. To New..."
Marcin Sochaj
Trustpilot
Sep 30, 2025
Featured for: Product-quality complaint: fabric and description
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kevin Bahjat
trustpilot.com
Sep 30, 2025
Bait and switch
I ordered a backpack and they switched the one i ordered like I wouldn't notice. I emailed them within on...
K
Karen Wilkins
trustpilot.com
Sep 30, 2025
Don’t use
Don’t use! Beware, Made a purchase on 12/2 and tracking has been stopped as of 12/15....
l
liv
trustpilot.com
Sep 30, 2025
no communication over delivery and when…
no communication over delivery and when it’ll come. no response to emails...
J
Janine Daw
trustpilot.com
Sep 30, 2025
This company ignored my request... AVOID ease avoid this company if you want a…
Please avoid this company if you want a genuine sincere company. I placed an order within 2 minutes I noticed I'd ordered an unscented candle, I messa...
L
Lisa Bryant
trustpilot.com
Sep 30, 2025
Well I ordered my items on November 6th…
Well I ordered my items on November 6...
E
Evee Arrand
trustpilot.com
Sep 30, 2025
Awful
Awful. Complete scam. Nothing like pictures online and one item wasn't ANYT...
E
Eli
trustpilot.com
Sep 30, 2025
The item they advertised is not what…
The item they advertised is not what you receive. They advertised a beautiful wizar...
M
Marcin Sochaj
trustpilot.com
Sep 30, 2025
cheap crap
cheap crap - nothing more. Nice pictures of their products tell nothing about what you buy. You get just poor quality products worth max 2 USD. To New...
J
Johannes
trustpilot.com
Sep 30, 2025
Lower than one star. Be careful
I ordered one sole clothes, because they looked good in the app. I tried it at home and it didn’t fit. I contacted the support. I took long time that...
S
SYNPHENERGY
trustpilot.com
Sep 30, 2025
Doesnt respond to emails
The auto fill on my address didnt come out correctly and I've had no response for a few days...
M
Mark A Graham Jr
trustpilot.com
Sep 30, 2025
I want to leave a good review
I want to leave a good review, I just placed an order today and I pray that everything goes through. Newchic, please contact me to confirm my order, I...
F
FootieMacFüttersson
trustpilot.com
Sep 30, 2025
Order Cancellation Scam
This company scams users via an error message. After adding items to the order and going to pay, the site presents an error message: "The following fi...
K
Khalidi Soldado
trustpilot.com
Sep 30, 2025
Thanks
Welp..had a couple outfits I was going to order..so glad I read the...
D
Dohyun Cha
trustpilot.com
Sep 30, 2025
Don't waste your time or money.
I had the same experience as other reviewers here. I hope these guys get EXPOSED. They need to stop scamming people with really poor quality stuff. Or...
L
Lyly
trustpilot.com
Sep 30, 2025
Very unprofessional and untrustworthy
Can't say much about the quality of the clothes. I wasn’t happy with it, but it depends on what you're willing to accept. The real issue was when I re...
F
Fidel Lim Jr.
trustpilot.com
Sep 30, 2025
just beautiful
...
I
Ivan Dragiev
trustpilot.com
Sep 30, 2025
Тоtal disappointment.
Тоtal disappointment. Тhe size I chose,(2XL) corresponds to M. Separately, low-quality material of the...
S
Servamp Joey
trustpilot.com
Sep 30, 2025
I ordered two clothes .in march7
I ordered two clothes .in march7. And it's say it coming apr-7 but it's already 30 now and still say apr-7. What...
J
JANUS/SHERI LE
trustpilot.com
Sep 30, 2025
This is a very pretty shirt
This is a very pretty shirt, but when I washed it, it shrunk to a very small size. I was able to...
E
Elijah Goh
trustpilot.com
Sep 30, 2025
very bad customer service
very bad customer service. order always delay and if you do not write in, y...
Conclusion
In this review sample, a small number of shoppers report acceptable products, reasonable prices and timely delivery. However, the majority of reviews describe late or missing deliveries, items that differ from product photos, poor materials and sizing issues. Multiple reviewers report unresponsive customer service, ignored cancellation or refund requests and, in a few cases, payment or charge problems. Prospective buyers should check order confirmations, payment records and the returns policy carefully, keep documentation of communications, and consider testing with a small order before larger purchases.