In this review sample, a small number of shoppers report acceptable products, reasonable prices and timely delivery. However, the majority of reviews describe late or missing deliveries, items that differ from product photos, poor materials and sizing issues. Multiple reviewers report unresponsive customer service, ignored cancellation or refund requests and, in a few cases, payment or charge problems. Prospective buyers should check order confirmations, payment records and the returns policy carefully, keep documentation of communications, and consider testing with a small order before larger purchases.
Examples from available reviews (Aug 2021 – Feb 2026).
Good quality, affordable items with quick delivery and easy website navigation.
“Overall, my shopping experience with Newchic was great!”
Customer service delayed returns and resisted honouring the return policy.
“customer service continued to drag out the process for a solid month”
Site error allegedly caused cancelled orders but customers were charged multiple times.
“The scam is that each request actually succeeded and you will see multiple identical charges on your next billing statement.”
Products were poor quality and the material description appeared misleading.
“cheap crap - nothing more.”
Frequent reports of delayed, missing or unfulfilled deliveries; a small number of reviewers noted timely arrival, but delays predominate in this sample.
Some reviewers describe items as affordable and good value, while many others report poor materials or wrong items that undermine perceived value.
Site navigation is sometimes described positively, but multiple reviewers report broken tracking, prolonged returns and frustrating order processes.
Numerous complaints that received items differ from photos, are thin/cheap, mis-sized or shrink; a minority of reviews praise specific purchases.
Many reviewers report no response to emails, ignored cancellation or refund requests and delayed customer-service replies in purchase or return cases.
Overall impressions in this set are predominantly negative, driven by delivery, product and communication issues, with few positive experiences noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Product did not match description, delivery took a month, service was poor.
“Totally a scam company”
Company sent the wrong backpack and ignored cancellation requests.
“I ordered a backpack and they switched the one i ordered”
Tracking stopped and customer service failed to respond, appears fraudulent.
“tracking has been stopped as of 12/15.”
No communication about delivery or refund and emails went unanswered.
“no communication over delivery and when it’ll come.”
Company ignored an immediate request to change an order item.
“they ignored my request to change it.”
Ordered items on 6 November and still has not received them.
“Well I ordered my items on November 6th and still nothing.”
Received products were not like the pictures and felt poor quality.
“Nothing like pictures online”
Advertised wizard coat arrived as a thin, poor‑quality printed version.
“advertised a beautiful wizard coat/robe and I got a printed version”
Products were poor quality and the material description appeared misleading.
“cheap crap - nothing more.”
Return process took six months and support did not respond properly.
“I waited 6 MONTH UNTIL THEY SENT IT BACK FROM CHINA TO ME WiTHOUT ANY REASONS.”
Address autofill error and no response from customer support for days.
“I've had no response for a few days now.”
No order confirmation or contact after purchase, reviewer suspects fraud.
“never contacted or purchase confirmed, this appears to be fraudulent.”
Site error allegedly caused cancelled orders but customers were charged multiple times.
“The scam is that each request actually succeeded and you will see multiple identical charges on your next billing statement.”
Reviewer avoided purchasing after reading many negative reviews from others.
“so glad I read these reviews before I spent a dime!!”
Hoodie was poor quality, not as described, and returns were refused.
“Terrible quality, not as described (100% itchy polyester instead of cotton/polyester blend advertised)”
Customer service delayed returns and resisted honouring the return policy.
“customer service continued to drag out the process for a solid month”
Reviewer says the item is just beautiful.
“just beautiful”
Sizing ran very small and material was low quality with long delivery.
“Тоtal disappointment. Тhe size I chose,(2XL) corresponds to M.”
Promised delivery date passed and support said to wait many more days.
“And it's say it coming apr-7 but it's already 30 now and still say apr-7.”
Pretty shirt that shrank after washing but later stretched back to fit.
“when I washed it, it shrunk to a very small size.”
Customer service is poor and orders are frequently delayed for months.
“very bad customer service. order always delay and if you do not write in, your order will be stuck for months.”
Reviewer reports receiving all their funds back after an issue.
“Got all my funds back!”
Sizing ran small and returns were inconvenient despite friendly support.
“the sizing was way off”
Jacket fit poorly and material felt cheap, making it a disappointment.
“The fit was off and the material felt cheap.”
Clothes differed from pictures, fabric was thin, and returns were slow.
“nothing like the pictures online and felt cheap.”
Received a defective bag and was asked to pay return postage.
“I received a defective bag and they expected me to pay return shipping!”
Hoodie looked great online but was poor quality and did not fit.
“It feels like gambling when shopping here”
Materials felt cheap and one jacket had loose stitching on arrival.
“material felt cheap on the t shirts and one of the jackets had loose stitching”
Shirts were smaller than the size chart and refund remains pending.
“The shirts I ordered was two sizes smaller than the size chart suggested”
Jacket looked great online but fabric was flimsy and fit was wrong.
“fabric felt flimsy and the fit was off.”
Shoes were not as described, sizing was wrong and support was unresponsive.
“The shoes were not as decsribed and the sizing was completely off.”
Items arrived reasonably quickly but sizing was slightly off and support unresponsive.
“Sizing was a bit off and customer service was unresponsive”
Order still delayed after three weeks and contact details are unresponsive.
“Still waiting on my order placed three weeks ago, what happened?”
Order took almost a month and items had inconsistent quality.
“One shirt was fine but another one had loose threads and felt cheap.”
Reviewer alleges design theft and unanswered copyright infringement reports.
“Copyright infringement reports have gone unanswered.”
Prices were reasonable and delivery was fast on first purchase.
“The prices are quite normal and the delivery is fast.”
Wide selection and acceptable prices suited everyday choices.
“I had a great selection of clothes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newchic is an online fashion and lifestyle retailer that sells clothing, accessories and related items through an e-commerce platform and app. Shoppers typically encounter product listings with photos and size information and place orders directly on the website or mobile application.