Reviews often mention late or missing deliveries and customer support that does not respond. Many customers say items look different from the photos and fit wrong. A smaller number report fast fulfilment, acceptable prices, and refunds that went through. Experiences range from on-time orders with helpful service to purchases left unresolved and returns that drag on.
Examples from available reviews (Aug 2021 – Mar 2026).
Product did not match description, delivery took a month, service was poor.
“Totally a scam company”
Tracking stopped and customer service failed to respond, appears fraudulent.
“tracking has been stopped as of 12/15.”
Return process took six months and support did not respond properly.
“I waited 6 MONTH UNTIL THEY SENT IT BACK FROM CHINA TO ME WiTHOUT ANY REASONS.”
Fast order processing, prompt delivery and satisfactory customer care.
“Liked the speed of processing the order, feedback from the buyer, fast delivery”
Reviews focus on late orders, parcels that never arrive, and change requests that go unanswered. Some customers describe returns that take a long time, refunds that do not come through, and duplicate charges. A minority report quick handling and full refunds.
Some reviewers mention fair prices and good first-time deals. Many more say cheap materials and sizing mistakes reduce the value. Positive comments about value appear less often than complaints about durability and fit.
Some customers like the site navigation and the wide range of items. Others report checkout glitches, address autofill issues, and orders cancelled even though they were charged. Several shoppers say they decided not to buy after reading negative reviews.
Reviews describe items that do not match the website photos, with thin fabric, loose stitching, and finishes that peel. Sizing varies across categories, including shirts, jackets, and shoes. A few reviews mention attractive items or true-to-size fits, but those are uncommon.
Customers say tracking updates stop and support takes a long time to reply, or never replies. Some report that emails, live chat, and copyright reports received no response. A few reviews describe getting through to support and reaching a satisfactory fix.
Reviews show a stark split between unresolved issues and a handful of smooth orders. Negative accounts centre on delivery failures, items not matching listings, and support that does not respond. Positive accounts point to fast delivery, refunds, and acceptable prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Order partially dispatched with wrong-coloured item and missing invoice.
“I ordered four trousers, only two sent”
Customer reports withheld refund and unresponsive service after return request.
“They stopped replying to me and did not send my refund.”
Shirts arrived much larger and customer service did not respond.
“I tried to contact their Customer Service several times and no answer”
Received peeling faux-leather shoes and only partial refunds were offered.
“I noticed that the finish was peeling.”
I recently purchased some clothing items from Newchic and I must say that I am quite impressed with their collection. The website offers a wide range of trendy and stylish clothes, shoes, bags, jewelry and other fashion products at very affordable prices.
What stood out to me was the quality of their products which exceeded my expectations considering the reasonable prices. The delivery was also quick and efficient, which added to my positive experience. I ordered a dress for an event and it arrived just in time.
The navigation on the website is user-friendly making it easy to find what you are looking for. They have various sizes available too which catered well to my needs as someone who may fall outside the norm in terms of sizing.
Overall, my shopping experience with Newchic was great! If you're looking for fashionable yet reasonably priced outfits then this is definitely worth checking out!
Items received did not match the website appearance.
“The clothes do not look like they do on the website.”
Sizing issues and unresponsive customer service prevented refund.
“You can not get in touch with customer service.”
Items listed as in stock were unavailable and deliveries were split and delayed.
“I placed an order for a shirt and a pair of pants on 01.10, unfortunately they were not in stock”
Fast order processing, prompt delivery and satisfactory customer care.
“Liked the speed of processing the order, feedback from the buyer, fast delivery”
Shirt materials were not ideal but the trousers purchased were liked.
“I wasn't crazy about the material of the shirts that I bought”
Fit issues and returns were met with low refunds and long chat waits.
“Finally, after being on a LIVE CHAT for 30 minutes, this "support agent" named, Derby said, "Sorry I am still checking for you and I will share a return label.”
Clothing was cheap, fell apart quickly, and delivery took too long.
“The clothing is cheap and falls apart very quickly.”
Paid for items in December that never arrived and requests a refund.
“Paid for items that never arrived in December”
Seven shirts labelled 3X arrived far too small and returns unavailable.
“They're received and so small they won't fit a medium.”
Seeds received were not as advertised and failed to germinate correctly.
“Not a single one, that actually germinated, was what i ordered.”
Order not shipped within promised timeframe and offered alternate or cancel options.
“One month later and still not shipped, they told me that it was not in stock”
Shoes received were not the size ordered.
“I have orders shoes size 10 both pairs were not my size”
Tunic tops fit true to size with reasonable quality and price, albeit slow delivery.
“They come true to size, reasonable quality, great price.”
Purchases repeatedly undelivered for months and contact was difficult.
“after 2 months of payment, nothing arrived at my doorstep.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newchic is an online fashion store that sells clothing, footwear, and accessories. Product pages show photos, size charts, and descriptions. Shoppers can open accounts, place orders, and pick from several payment options at checkout. The site lists estimated delivery times and sometimes promotes discounts or sales.