In this review sample, a small number of shoppers report acceptable products, reasonable prices and timely delivery. However, the majority of reviews describe late or missing deliveries, items that differ from product photos, poor materials and sizing issues. Multiple reviewers report unresponsive customer service, ignored cancellation or refund requests and, in a few cases, payment or charge problems. Prospective buyers should check order confirmations, payment records and the returns policy carefully, keep documentation of communications, and consider testing with a small order before larger purchases.
Examples from available reviews (Aug 2021 – Feb 2026).
Good quality, affordable items with quick delivery and easy website navigation.
“Overall, my shopping experience with Newchic was great!”
Customer service delayed returns and resisted honouring the return policy.
“customer service continued to drag out the process for a solid month”
Site error allegedly caused cancelled orders but customers were charged multiple times.
“The scam is that each request actually succeeded and you will see multiple identical charges on your next billing statement.”
Products were poor quality and the material description appeared misleading.
“cheap crap - nothing more.”
Frequent reports of delayed, missing or unfulfilled deliveries; a small number of reviewers noted timely arrival, but delays predominate in this sample.
Some reviewers describe items as affordable and good value, while many others report poor materials or wrong items that undermine perceived value.
Site navigation is sometimes described positively, but multiple reviewers report broken tracking, prolonged returns and frustrating order processes.
Numerous complaints that received items differ from photos, are thin/cheap, mis-sized or shrink; a minority of reviews praise specific purchases.
Many reviewers report no response to emails, ignored cancellation or refund requests and delayed customer-service replies in purchase or return cases.
Overall impressions in this set are predominantly negative, driven by delivery, product and communication issues, with few positive experiences noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Order partially dispatched with wrong-coloured item and missing invoice.
“I ordered four trousers, only two sent”
Customer reports withheld refund and unresponsive service after return request.
“They stopped replying to me and did not send my refund.”
Shirts arrived much larger and customer service did not respond.
“I tried to contact their Customer Service several times and no answer”
Received peeling faux-leather shoes and only partial refunds were offered.
“I noticed that the finish was peeling.”
I recently purchased some clothing items from Newchic and I must say that I am quite impressed with their collection. The website offers a wide range of trendy and stylish clothes, shoes, bags, jewelry and other fashion products at very affordable prices.
What stood out to me was the quality of their products which exceeded my expectations considering the reasonable prices. The delivery was also quick and efficient, which added to my positive experience. I ordered a dress for an event and it arrived just in time.
The navigation on the website is user-friendly making it easy to find what you are looking for. They have various sizes available too which catered well to my needs as someone who may fall outside the norm in terms of sizing.
Overall, my shopping experience with Newchic was great! If you're looking for fashionable yet reasonably priced outfits then this is definitely worth checking out!
Items received did not match the website appearance.
“The clothes do not look like they do on the website.”
Sizing issues and unresponsive customer service prevented refund.
“You can not get in touch with customer service.”
Items listed as in stock were unavailable and deliveries were split and delayed.
“I placed an order for a shirt and a pair of pants on 01.10, unfortunately they were not in stock”
Fast order processing, prompt delivery and satisfactory customer care.
“Liked the speed of processing the order, feedback from the buyer, fast delivery”
Shirt materials were not ideal but the trousers purchased were liked.
“I wasn't crazy about the material of the shirts that I bought”
Fit issues and returns were met with low refunds and long chat waits.
“Finally, after being on a LIVE CHAT for 30 minutes, this "support agent" named, Derby said, "Sorry I am still checking for you and I will share a return label.”
Clothing was cheap, fell apart quickly, and delivery took too long.
“The clothing is cheap and falls apart very quickly.”
Paid for items in December that never arrived and requests a refund.
“Paid for items that never arrived in December”
Seven shirts labelled 3X arrived far too small and returns unavailable.
“They're received and so small they won't fit a medium.”
Seeds received were not as advertised and failed to germinate correctly.
“Not a single one, that actually germinated, was what i ordered.”
Order not shipped within promised timeframe and offered alternate or cancel options.
“One month later and still not shipped, they told me that it was not in stock”
Shoes received were not the size ordered.
“I have orders shoes size 10 both pairs were not my size”
Tunic tops fit true to size with reasonable quality and price, albeit slow delivery.
“They come true to size, reasonable quality, great price.”
Purchases repeatedly undelivered for months and contact was difficult.
“after 2 months of payment, nothing arrived at my doorstep.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Newchic is an online fashion and lifestyle retailer that sells clothing, accessories and related items through an e-commerce platform and app. Shoppers typically encounter product listings with photos and size information and place orders directly on the website or mobile application.