Reviews show consistent praise for dress craftsmanship, with many customers citing flattering fit and detailed finishes. Try‑Before‑You‑Buy, prompt shipping and straightforward returns recur as positive points in multiple reviews. A small number of reviewers reported product issues (two reviewers left 1‑star comments mentioning poor quality or missing packaging). Communication and customer support are repeatedly described as responsive and helpful. Prospective buyers should check sizing guidance carefully and note occasional stock or packaging problems reported by a minority of reviewers.
Examples from available reviews (May 2022 – Feb 2026).
Fast shipping and polite, responsive staff with top-quality dresses.
“Top quality dresses.”
Reviewer found the dress cheaply made and unattractive.
“The dress is cheaply made.”
Prompt delivery and easy returns with clear refund communication.
“Efficient and prompt service.”
Try-before-buy made choosing a beautiful ethically made dress easy.
“Great experience with Needle & Thread.”
Most reviewers describe customer support as prompt and helpful, especially for returns, size guidance and order issues.
A small number of reviewers explicitly comment on value; those who do tend to find the craftsmanship good for the price.
Many reviewers praise the online flow and Try‑Before‑You‑Buy option, noting easy returns and timely deliveries.
Most mentions praise fabrics, fit and detailing; a minority report construction, sizing or missing accessory issues.
Customers frequently report quick, polite replies and clear updates on orders, refunds and remake/size queries.
Overall impressions are positive with many repeat buyers; isolated negative reviews cite quality or missing packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently came across Needle & Thread, an ultra-feminine contemporary womenswear brand, and I must say that my shopping experience exceeded my expectations. The website is easy to maneuver with clear descriptions and all the latest styles available for purchase.
What stood out most was the wide variety of dresses, skirts, tops, jackets and knitwear offered at Needle & Thread. It's truly a one-stop-shop for any modern woman looking to update her wardrobe. The quality of the clothing is evident through their intricate designs and luxurious fabrics.
The customer service I received from Needle & Thread was top-notch as well. They were able to assist me quickly with any inquiries or concerns that I had about sizing or shipping and even provided free UK returns within 14 days! That alone gave me peace of mind knowing that if there were any issues with my purchase it could be returned without additional complications.
Overall, for anyone in search of timeless pieces combined with modern touchpoints in women's fashion would definitely love what Needle & Thread has to offer.They have exceptional customer support/marketing value which sets them apart among many competitors in this industry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Needle & Thread is a contemporary womenswear label selling embellished and occasion garments through online retail and stockists. This profile is aimed at people researching customer feedback and product performance for dresses, bridal and occasion wear.