Reviews show consistent praise for dress craftsmanship, with many customers citing flattering fit and detailed finishes. Try‑Before‑You‑Buy, prompt shipping and straightforward returns recur as positive points in multiple reviews. A small number of reviewers reported product issues (two reviewers left 1‑star comments mentioning poor quality or missing packaging). Communication and customer support are repeatedly described as responsive and helpful. Prospective buyers should check sizing guidance carefully and note occasional stock or packaging problems reported by a minority of reviewers.
Examples from available reviews (May 2022 – Feb 2026).
Fast shipping and polite, responsive staff with top-quality dresses.
“Top quality dresses.”
Reviewer found the dress cheaply made and unattractive.
“The dress is cheaply made.”
Prompt delivery and easy returns with clear refund communication.
“Efficient and prompt service.”
Try-before-buy made choosing a beautiful ethically made dress easy.
“Great experience with Needle & Thread.”
Most reviewers describe customer support as prompt and helpful, especially for returns, size guidance and order issues.
A small number of reviewers explicitly comment on value; those who do tend to find the craftsmanship good for the price.
Many reviewers praise the online flow and Try‑Before‑You‑Buy option, noting easy returns and timely deliveries.
Most mentions praise fabrics, fit and detailing; a minority report construction, sizing or missing accessory issues.
Customers frequently report quick, polite replies and clear updates on orders, refunds and remake/size queries.
Overall impressions are positive with many repeat buyers; isolated negative reviews cite quality or missing packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Multiple perfect experiences with timely delivery and high-quality dresses.
“I’ve ordered from Needle & Thread five times, and every single experience has been perfect.”
Dress was quickly shipped and is fantastic.
“The dress was quickly shipped and is fantastic!”
The reviewer reports their order has not arrived.
“My order still hasn’t arrived”
Reviewer very happy with the product quality.
“Great quality, very happy :)”
Seamless try-on service and successful purchase of two wedding dresses.
“A flawless experience.”
Easy online purchase with accurate sizing and quality.
“Easy online purchase, size and quality accuracy and beautiful dress”
Beautiful quality dresses with excellent online service.
“Beautiful quality dresses.”
Poor in-store service and lack of staff assistance disappointed the reviewer.
“It just was not professional.”
Helpful customer service and beautifully made dresses; missed discount.
“very helpful customer service”
Super-fast international shipping and a lovely dress.
“Super fast international shipping.”
Outstanding dress quality with fast delivery, minor alteration needed.
“Very fast delivery and the quality of the dress is outstanding.”
The reviewer is in love with the dress and delighted.
“Love it ❤️ just like a fairytale”
Great customer service and fast delivery; dresses were beautiful.
“The customer service and speed of delivery was great.”
Dress was beautifully packaged and arrived promptly as promised.
“My dress was beautifully packaged, and came promptly as promised.”
Dresses are lovely but can add volume and may not suit everyone.
“they are not for everyone as will make you look a little bit fluffier.”
The reviewer is in love with the dress.
“I’m in love with the dress thank you”
Try-before-buy was easy; dresses well-crafted and true to size.
“Try before you buy option was easy and so helpful!”
Very beautiful dress with impeccable finishing and fast delivery.
“Très belle robe.”
Great selection of well-made dresses suitable for special occasions.
“A great selection of beautiful well made dresses.”
Order not received due to DPD delivery delay.
“I haven’t received my order DPD have a delay in delivering them”
Try-before-buy made choosing a beautiful ethically made dress easy.
“Great experience with Needle & Thread.”
Evening dress arrived without its protective travel cover.
“I received the evening dress without its travel cover.”
Customer service responded same day; dress beautiful but wrong size.
“Whenever I reached out to Needle and Thread with a question I would get a response the same day.”
Prompt delivery and easy returns with clear refund communication.
“Efficient and prompt service.”
Fast shipping and polite, responsive staff with top-quality dresses.
“Top quality dresses.”
Beautiful, flattering wedding dress with excellent customer service.
“It was a beautiful wedding dress!”
Try-before-buy allowed trying styles at home and excellent result.
“The try before you buy is such a great concept”
Gorgeous, comfortable dress that felt like a fairy princess.
“Absolutely gorgeous dress”
Loved try-before-buy but desired smaller size was unavailable.
“Next size not available.”
Dress quality and colour matched images; unique choice for wedding.
“absolutely loved my dress”
Reviewer reports excellent service from Needle & Thread.
“Excellent service”
Exquisite dresses with beautiful choices that fit beautifully.
“The most exquisite dresses and so many beautiful choices for a mother of the bride”
Ordering to returns were efficient and easy for the customer.
“everything was so efficient and made easy for the customer”
High-quality dresses and outstanding customer care enabled dream wedding dress.
“outstanding customercare.”
Beautiful, well-crafted gown that is comfortable but runs small.
“The craftsmanship is amazing for the price;”
Reviewer found the dress cheaply made and unattractive.
“The dress is cheaply made.”
Dress exceeded expectations and is more beautiful than pictures.
“The dress is more beautiful than the picture”
Try-before-buy service was excellent; dresses arrived carefully packaged.
“I used the try before you buy service which was just excellent.”
Responsive customer service and a very comfortable, well-received dress.
“Really responsive customer service”
Beautifully made dress that fits perfectly; try-before-buy worked well.
“Gorgeous dress, beautifully made and fits perfectly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Needle & Thread is a contemporary womenswear label selling embellished and occasion garments through online retail and stockists. This profile is aimed at people researching customer feedback and product performance for dresses, bridal and occasion wear.