Reviews Analysed
21
We Collect & Analyse Reviews
Needle & Thread
Experiences & Reviews
Needle & Thread is a contemporary womenswear label selling embellished and occasion garments through online retail and stockists. This profile is aimed at people researching customer feedback and product performance for dresses, bridal and occasion wear.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe customer support as prompt and helpful, especially for returns, size guidance and order issues.
Share
Strong
11%
💰
Value for money
A small number of reviewers explicitly comment on value; those who do tend to find the craftsmanship good for the price.
Share
Mixed
4%
⚡
User experience
Many reviewers praise the online flow and Try‑Before‑You‑Buy option, noting easy returns and timely deliveries.
Share
Strong
19%
🔧
Product quality
Most mentions praise fabrics, fit and detailing; a minority report construction, sizing or missing accessory issues.
Share
Strong
26%
📞
Communication
Customers frequently report quick, polite replies and clear updates on orders, refunds and remake/size queries.
Share
Strong
10%
⭐
Overall experience
Overall impressions are positive with many repeat buyers; isolated negative reviews cite quality or missing packaging.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Good brand, beautiful dresses, reliable company
"Beautiful dresses, very fast shipment, very quick ans..."
Rahaian Manuela
Trustpilot
Sep 30, 2025
Featured for: Positive on quality, shipping, responsiveness
The dress is cheaply made
"The dress is cheaply made. It's made in India. The qual..."
Funsized Foodie
Trustpilot
Sep 30, 2025
Featured for: Strong negative about product quality
Efficient and prompt service
"Efficient and prompt service. Delivery arrived ahead of schedule. Sadly the dress didn’t fit b..."
Jane Phillips
Trustpilot
Sep 30, 2025
Featured for: Shows efficient service and refunds
Great experience, wonderful dresses
"Great experience with Needle & Thread. I used Try-Before-Buy to get four dresses to try at home. I picked one to keep and returned the others. That wa..."
emma herman
Trustpilot
Sep 30, 2025
Featured for: Highlights try-before-you-buy and ethics
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
e
emma herman
trustpilot.com
Sep 30, 2025
Great experience, wonderful dresses
Great experience with Needle & Thread. I used Try-Before-Buy to get four dresses to try at home. I picked one to keep and returned the others. That wa...
S
Salma Salama
trustpilot.com
Sep 30, 2025
“I received the evening dress without…
“I received the evening dress without its travel cover. The dress itself is b...
D
Desiree Griffith-Brouwer
trustpilot.com
Sep 30, 2025
Whenever I reached out to Needle and Thread they responded the same day.
Whenever I reached out to Needle and Thread with a question I would get a response the same day. When I opened the box with my wedding dress I cried....
J
Jane Phillips
trustpilot.com
Sep 30, 2025
Efficient and prompt service
Efficient and prompt service. Delivery arrived ahead of schedule. Sadly the dress didn’t fit b...
R
Rahaian Manuela
trustpilot.com
Sep 30, 2025
Good brand, beautiful dresses, reliable company
Beautiful dresses, very fast shipment, very quick ans...
J
Jasmine Ellis
trustpilot.com
Sep 30, 2025
Amazing Wedding Dress
I ordered the Dragonfly Garden Ankle Gown as my wedding dress and have no regrets. It was a beautiful wedding dress! I received so many comments on ho...
C
CLAIR WELDON
trustpilot.com
Sep 30, 2025
The try before you buy is such a great…
The try before you buy is such a great concept as it allowed me to try 2 styles and sizes. My final decision is gorgeous! Im not sure now if I'm more...
M
Monika
trustpilot.com
Sep 30, 2025
Absolutely gorgeous dress
Absolutely gorgeous dress, felt like...
J
Joanna
trustpilot.com
Sep 30, 2025
Great experience
Great experience, loved try before you buy unfortunate...
m
mrs usher
trustpilot.com
Sep 30, 2025
absolutely loved my dress
absolutely loved my dress, the quality and colour is fantastic and true to the photo/...
J
JL
trustpilot.com
Sep 30, 2025
Excellent service
...
P
Paula Knight
trustpilot.com
Sep 30, 2025
Perfect Mother of the Bride dress
The most exquisite dresses and so many beautiful choices for a mother of the bride. I was beginning to worry I would not find the perfect dress for my...
M
Marie Kerr
trustpilot.com
Sep 30, 2025
Excellent customer service
From ordering to returning, everything was...
K
Kira
trustpilot.com
Sep 30, 2025
High quality beautiful dresses and wonderful costumercare!
I can only recommend dresses from Needle&Thread. My overall experience has exceeded my expectations by far, being in design, fit, quality of materials...
M
Maxine White
trustpilot.com
Sep 30, 2025
“A Fairytale Dress with a Touch of Old Hollywood”
I wore the Needle & Thread Genevieve Ruffle Gown for my wedding, and it was everything I hoped for—romantic, elegant, and so unique. The cascading tul...
F
Funsized Foodie
trustpilot.com
Sep 30, 2025
The dress is cheaply made
The dress is cheaply made. It's made in India. The qual...
R
Rawan
trustpilot.com
Sep 30, 2025
Amazing dress
Amazing dress, classy, The dress...
L
Lisa Wilkinson
trustpilot.com
Sep 30, 2025
fantastic try before you buy service
I used the try before you buy service which was just excellent. The dresses arrived beautifully and with...
S
Sophie Nightingale
trustpilot.com
Sep 30, 2025
Really responsive customer service
Really responsive customer service I was asked repeatedly where my dress came from - a massive...
A
Anna
trustpilot.com
Sep 30, 2025
Gorgeous dress
Gorgeous dress, beautifully made and fits perfectly. I used the try before you buy option, which work...
Conclusion
Reviews show consistent praise for dress craftsmanship, with many customers citing flattering fit and detailed finishes. Try‑Before‑You‑Buy, prompt shipping and straightforward returns recur as positive points in multiple reviews. A small number of reviewers reported product issues (two reviewers left 1‑star comments mentioning poor quality or missing packaging). Communication and customer support are repeatedly described as responsive and helpful. Prospective buyers should check sizing guidance carefully and note occasional stock or packaging problems reported by a minority of reviewers.