Reviews Analysed
21
We Collect & Analyse Reviews
Natures Healthbox
Experiences & Reviews
Natures Healthbox is an online retailer specialising in natural health and beauty products, including supplements, organic foods and personal-care items. Customers typically shop via the company website for branded and own-label items; common search queries relate to product ingredients, delivery times, returns and customer support. This summary aggregates consumer reviews so shoppers can evaluate ordering, delivery and product information before purchasing.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
30d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most comments concern delivery and fulfilment: numerous reports of missed, delayed or cancelled orders, while a minority praise fast next‑day delivery.
Share
Weak
25%
💰
Value for money
Few reviews focus on price; some note competitive pricing, but multiple reports describe unexpected charges, price increases and poor perceived value.
Share
Weak
8%
⚡
User experience
Website usability is mixed: one reviewer praises site navigation, others report inaccurate stock listings and ordering or fulfilment confusion.
Share
Mixed
6%
🔧
Product quality
Several reviewers report wrong items, incorrect ingredient listings or questionable capsule condition; a few reviewers say products arrived as expected.
Share
Weak
8%
📞
Communication
Frequent complaints about slow or no responses, difficulty contacting the company and persistent sales calls; a minority describe clear, helpful contact.
Share
Weak
24%
⭐
Overall experience
Overall impressions are divided: most reviewers describe negative order or support experiences, while a smaller group report smooth, positive purchases.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Extremely Pleased With My Purchase
"I recently purchased some natural health and beauty products from Natures Healthbox, and I must say that my experience was fantastic. The website is well-designed and easy to navigate, making it simple for me to find exactly what I was looking for. What stood out most to me was the vast selection of organic products available. They have a wide range of natural health supplements, organic food items, and beauty products that are all made with high-quality ingredients. It's refreshing to see a company committed to providing their customers with safe and healthy options. In addition to the excellent product selection, Natures Healthbox offered fast shipping throughout the UK which was very convenient as I needed those item promptly. Their prices were also competitive compared to other online retailers within this category. Overall, my shopping experience at Nature's Healthbox has been stress-free and enjoyable thanks in no small part due their consistent attention towards customer satisfaction through endless different processes along my purchasing journey on this platform . From great product availability & quality dedication down to speedy delivery service- everything exceeded my expectations!"
David Herzog
Collected.reviews
Feb 01, 2023
Featured for: Positive: site, selection, delivery
Sold my 90 yr old father £250 of pills
"Cold called my 90 year old father Implied they were health professionals. Knew father’s DOB. Took my father’s card details, he thought they would char..."
Dave Elmer
Trustpilot
Sep 30, 2025
Featured for: Alleged high-pressure sales; large charge
AVOID this company at all cost - VERY POOR EXPERIENCE
"I ordered from this store without looking at online reviews. What a mistake! I placed the order only because they specified a specific delivery and se..."
Pam Shergill
Trustpilot
Sep 30, 2025
Featured for: Delivery lost; company refused responsibility
Do not buy from this site
"Do not buy from this site I received vitamins that had no date and the herb inside was hard inside the capsule which is strange as I’ve had these caps..."
Liz Downes
Trustpilot
Sep 30, 2025
Featured for: Wrong ingredients; slow response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dave Elmer
trustpilot.com
Sep 30, 2025
Sold my 90 yr old father £250 of pills
Cold called my 90 year old father Implied they were health professionals. Knew father’s DOB. Took my father’s card details, he thought they would char...
R
Rich L
trustpilot.com
Sep 30, 2025
Took my money then decided to not…
Took my money then decided to not honour the transaction. There is no phone number to call...
T
Tracey P
trustpilot.com
Sep 30, 2025
Great purchase, arrived promptly
Having read some of the reviews on here I was really worried about receiving my order, however my order arrived...
L
LRJOX5
trustpilot.com
Sep 30, 2025
Cancelled my order and lied to me twice
Ordered the Red PAX plus complete kit for £110 on black Friday offer because the Onyx was out of stock. After an entire week (I've now missed black fr...
G
Gemma Weir
trustpilot.com
Sep 30, 2025
I have never been to impressed with a…
I have never been to impressed with a company and delivery as I have with Natures Healthbox, after searching for an advent calendar for days with no s...
P
Pam Shergill
trustpilot.com
Sep 30, 2025
AVOID this company at all cost - VERY POOR EXPERIENCE
I ordered from this store without looking at online reviews. What a mistake! I placed the order only because they specified a specific delivery and se...
K
Karen Telling
trustpilot.com
Sep 30, 2025
Haven’t got my order !
...
M
Mark Sheehan
trustpilot.com
Sep 30, 2025
Didnt deliver say fullfiled there side…
Didnt deliver say fullfiled there side having sent to royal mail, yet not received and or royal m...
D
Depop Pop
trustpilot.com
Sep 30, 2025
They don't have in stock. Hold onto your money
I ordered many weeks ago. Got a call to say (from a nice guy) that my order was delayed and now they have stock but only half of what I ordered. I sai...
S
Serena
trustpilot.com
Sep 30, 2025
Never got my items-this company is a scam
I ordered more than 2 weeks ago, spent 20£ of products and never got anything. I tried to reach out to their custo...
L
Liz Downes
trustpilot.com
Sep 30, 2025
Do not buy from this site
Do not buy from this site I received vitamins that had no date and the herb inside was hard inside the capsule which is strange as I’ve had these caps...
J
Johnny Magee
trustpilot.com
Sep 30, 2025
communication problems
very difficult to speak to anyone, they...
M
Mehmet
trustpilot.com
Sep 30, 2025
Excellent Service and great products.
Excellent Service and great product...
L
Lorraine James
trustpilot.com
Sep 30, 2025
Natures Healthcare scammers
Natures Healthcare have sold my mum lots of products and taken a lot of money. The products are not for any of the things she thought they were and th...
E
Ella Kielly
trustpilot.com
Sep 30, 2025
Awful service awful customer care awful…
Awful service awful customer care awful delivery. No respect for delivery i...
H
H Shetty
trustpilot.com
Sep 30, 2025
Wrong ingredients on the website.
Wrong ingredients on the website. They have incorrect ingredients on their website. So i received oil coated raisins when i ordered plain. When emaile...
L
Lidia
trustpilot.com
Sep 30, 2025
i wish i read the reviews before…
i wish i read the reviews bef...
M
Mrs Snow
trustpilot.com
Sep 30, 2025
scam do not order from this company
DO NOT BUY ANYTHING FROM THIS COMPANY, you will never receive it, placed my order and waited a couple of weeks but...
k
kremena
trustpilot.com
Sep 30, 2025
Never again
Avoid, avoid, avoid. Buy your supplements elsewhere. Zero custome...
C
Customer
trustpilot.com
Sep 30, 2025
Horrible service
Horrible service, worst experience in my life, placed an orde...
Conclusion
Customer feedback for Natures Healthbox is mixed but weighted towards problems with order fulfilment and customer support. Several reviewers praise fast delivery and clear website navigation, while many others report missing or cancelled orders, slow or no replies, incorrect items and unwanted sales calls. Prospective buyers should check the product ingredient information directly with brands, read the retailer’s delivery and returns policy, and keep payment documentation. If you have concerns about an order, attempt written contact first and consider card‑issuer protections if a refund is delayed.