Some customers praise fast UK delivery, an easy-to-use website, and helpful chat support. Others say orders never arrived, refunds were delayed or refused, and they received frequent unsolicited sales calls. Reviewers report both accurate replacements for damaged goods and cases where items arrived wrong or degraded. Overall feedback splits sharply on fulfilment and aftercare.
Examples from available reviews (Dec 2018 – Mar 2026).
Order not delivered and customer service unresponsive; reviewer calls it a scam.
“I tried to reach out to their customer service multiple times but never got an answer.”
Received vitamins with no date and hardened herb inside the capsules.
“I received vitamins that had no date and the herb inside was hard inside the capsule”
Order arrived within 14 hours with free standard delivery; reviewer pleased.
“my order arrived within 14 hours!”
Two years of trouble‑free orders; packaging improved for glass dropper.
“Have ordered my vitamins from Natures Healthbox for 2 years now and have never had an issue.”
Many reviews describe fulfilment breakdowns: orders cancelled after payment, parcels marked delivered but not received, and repeated delivery delays. Several reviewers say refunds were withheld or slow, and that the company refused to look into misdelivered parcels. In contrast, others report reliable same-day or next-day dispatch and smooth delivery from start to finish.
Several negative reviews say customers were overcharged or paid for goods that never arrived, then struggled to get refunds. Positive comments point to competitive prices, a clear checkout discount, and good value for vitamins and CBD. Value feedback is split between feeling overcharged and being happy with the pricing.
Some reviewers describe a well-laid-out site, an easy buying process, and clear product information. Others mention repeated delivery failures, emails going unanswered, and checkouts that went through even though items were later cancelled. Live chat earns praise in several reviews, while other customers say they could not reach support.
Several reviews report product mix-ups and quality problems, including wrong items, products arriving oil-coated instead of plain, and capsules with hardened material or missing dates. Other reviewers report steady product quality and fast replacements for damaged items. Overall, quality feedback ranges from dependable to problematic in multiple cases.
Many reviews describe customer service as unresponsive or rude, with difficulty reaching the company by phone or email. Multiple shoppers also report persistent unsolicited sales calls and aggressive telemarketing. At the same time, several customers praise helpful chat replies that answered questions and helped delivery arrive on time.
Reviews show a clear split between customers who received quick, accurate orders and those who faced non-delivery and unresolved refunds. The pattern suggests inconsistent fulfilment and uneven aftercare. Repeat satisfied customers appear alongside reviewers urging others to avoid the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Cold-called elderly father, overcharged £250 and delayed the refund.
“They charged £250!”
They took payment but did not fulfil the order or help.
“Took my money then decided to not honour the transaction.”
Order arrived promptly with good communication and no problems.
“my order arrived promptly with no problems”
Order cancelled with contradictory explanations and inflated price offers.
“they cancelled the order telling me they had ran out of stock”
Exceptional service and next‑day delivery for an advent calendar.
“this was sent and received the next day!!!”
Delivery went to the wrong address and company refused to investigate or refund.
“They refused to offer a refund”
I have not received my order.
“Haven’t got my order !”
Company marked order as fulfilled but item not received and no refund.
“Dont buy from thus company its a rip off”
Items delayed and out of stock, charged delivery and poor customer attitude.
“They had my money sitting in thier account for weeks”
Order not delivered and customer service unresponsive; reviewer calls it a scam.
“I tried to reach out to their customer service multiple times but never got an answer.”
Received vitamins with no date and hardened herb inside the capsules.
“I received vitamins that had no date and the herb inside was hard inside the capsule”
Hard to contact customer service and wrong item sent, no refund.
“very difficult to speak to anyone”
Excellent service and great products; reviewer will buy again.
“Excellent Service and great products.”
Company repeatedly sold unsuitable products, charged heavily and made persistent sales calls.
“they just keep ringing to sell more products claiming they will help”
Awful service, poor customer care, and disrespectful delivery behaviour.
“Awful service awful customer care awful delivery.”
Product received did not match website ingredients and refund would cost customer.
“So i received oil coated raisins when i ordered plain”
Regrets buying and strongly criticises the company.
“i wish i read the reviews before purchasing - what scumbags”
Order never received and emails ignored; reviewer believes it's a scam.
“DO NOT BUY ANYTHING FROM THIS COMPANY, you will never receive it”
Reviewer advises avoiding company due to zero customer service and unresolved issues.
“Zero customer service, unreachable, impossible to resolve even a minor issue.”
Order placed three weeks ago still not received; awful service.
“Horrible service, worst experience in my life”
Very poor customer service, unresponsive to requests and rude.
“The worst customer service plus they don't follow instructions or requests.”
I recently purchased some natural health and beauty products from Natures Healthbox, and I must say that my experience was fantastic. The website is well-designed and easy to navigate, making it simple for me to find exactly what I was looking for.
What stood out most to me was the vast selection of organic products available. They have a wide range of natural health supplements, organic food items, and beauty products that are all made with high-quality ingredients. It's refreshing to see a company committed to providing their customers with safe and healthy options.
In addition to the excellent product selection, Natures Healthbox offered fast shipping throughout the UK which was very convenient as I needed those item promptly. Their prices were also competitive compared to other online retailers within this category.
Overall, my shopping experience at Nature's Healthbox has been stress-free and enjoyable thanks in no small part due their consistent attention towards customer satisfaction through endless different processes along my purchasing journey on this platform . From great product availability & quality dedication down to speedy delivery service- everything exceeded my expectations!
Order arrived within 14 hours with free standard delivery; reviewer pleased.
“my order arrived within 14 hours!”
Quick delivery, great service and competitive prices.
“Great service. Quick delivery and great prices”
Great service, delivery fine and product well liked; company approachable.
“Really great service, no problems with delivery”
Multiple failed deliveries over three weeks with no meaningful customer service.
“Its been OVER 3 WEEKS and still have NO order”
Goods promptly delivered; damaged items quickly replaced with helpful service.
“I received replacements by return.”
Good products delivered quickly and useful unusual items available.
“Great products plus delivered quickly”
Convenient one‑stop shop with timely deliveries and a 15% discount.
“Items usually arrive within 4 days and the 15% OFF is a lovely gesture.”
Ordered Thursday, delivered Saturday; reviewer very happy.
“Ordered some lime juice on Thursday evening and was delivered Saturday.”
Speedy delivery and great product; reviewer will use again.
“speedy delivery, great product.”
Consistent timely delivery and reasonable prices for organic foods.
“They always deliver in a timely manner and are very reasonaby priced.”
Two years of trouble‑free orders; packaging improved for glass dropper.
“Have ordered my vitamins from Natures Healthbox for 2 years now and have never had an issue.”
Fantastic end‑to‑end service; reviewer will recommend and continue using them.
“Fantastic service from start to finish.”
Perfect product and perfect service; reviewer expresses thanks.
“Perfect product perfect service.”
Delivery slightly delayed but vitamins well priced; reviewer satisfied.
“Vitamins were a good price and very happy with them.”
Fantastic service with very quick delivery.
“Fantastic service and very quick delivery”
Helpful chat led to purchase and order arrived in three days.
“Order arrived in 3 days”
Goods never arrived and company refused to refund or resend despite claims.
“I have NOT received anything.”
Competitive prices and fast two‑day delivery for CBD products.
“My item arrived in 2 days from ordering.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Natures Healthbox is an online retailer selling vitamins, dietary supplements, and natural food products to UK customers. The ecommerce site provides product descriptions and ingredient details for items such as herbal extracts, vitamins, CBD products, and pantry staples. Customers order through the website, and the company ships across the UK. Support includes a chat function, and the site processes card payments.