Some customers praise fast UK delivery, an easy-to-use website, and helpful chat support. Others say orders never arrived, refunds were delayed or refused, and they received frequent unsolicited sales calls. Reviewers report both accurate replacements for damaged goods and cases where items arrived wrong or degraded. Overall feedback splits sharply on fulfilment and aftercare.
Examples from available reviews (Dec 2018 – Mar 2026).
Order not delivered and customer service unresponsive; reviewer calls it a scam.
“I tried to reach out to their customer service multiple times but never got an answer.”
Received vitamins with no date and hardened herb inside the capsules.
“I received vitamins that had no date and the herb inside was hard inside the capsule”
Order arrived within 14 hours with free standard delivery; reviewer pleased.
“my order arrived within 14 hours!”
Two years of trouble‑free orders; packaging improved for glass dropper.
“Have ordered my vitamins from Natures Healthbox for 2 years now and have never had an issue.”
Many reviews describe fulfilment breakdowns: orders cancelled after payment, parcels marked delivered but not received, and repeated delivery delays. Several reviewers say refunds were withheld or slow, and that the company refused to look into misdelivered parcels. In contrast, others report reliable same-day or next-day dispatch and smooth delivery from start to finish.
Several negative reviews say customers were overcharged or paid for goods that never arrived, then struggled to get refunds. Positive comments point to competitive prices, a clear checkout discount, and good value for vitamins and CBD. Value feedback is split between feeling overcharged and being happy with the pricing.
Some reviewers describe a well-laid-out site, an easy buying process, and clear product information. Others mention repeated delivery failures, emails going unanswered, and checkouts that went through even though items were later cancelled. Live chat earns praise in several reviews, while other customers say they could not reach support.
Several reviews report product mix-ups and quality problems, including wrong items, products arriving oil-coated instead of plain, and capsules with hardened material or missing dates. Other reviewers report steady product quality and fast replacements for damaged items. Overall, quality feedback ranges from dependable to problematic in multiple cases.
Many reviews describe customer service as unresponsive or rude, with difficulty reaching the company by phone or email. Multiple shoppers also report persistent unsolicited sales calls and aggressive telemarketing. At the same time, several customers praise helpful chat replies that answered questions and helped delivery arrive on time.
Reviews show a clear split between customers who received quick, accurate orders and those who faced non-delivery and unresolved refunds. The pattern suggests inconsistent fulfilment and uneven aftercare. Repeat satisfied customers appear alongside reviewers urging others to avoid the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Helpful chat support and timely delivery of chocolate for Christmas.
“Answered my queries through the chat room”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Natures Healthbox is an online retailer selling vitamins, dietary supplements, and natural food products to UK customers. The ecommerce site provides product descriptions and ingredient details for items such as herbal extracts, vitamins, CBD products, and pantry staples. Customers order through the website, and the company ships across the UK. Support includes a chat function, and the site processes card payments.