Customer feedback for Natures Healthbox is mixed but weighted towards problems with order fulfilment and customer support. Several reviewers praise fast delivery and clear website navigation, while many others report missing or cancelled orders, slow or no replies, incorrect items and unwanted sales calls. Prospective buyers should check the product ingredient information directly with brands, read the retailer’s delivery and returns policy, and keep payment documentation. If you have concerns about an order, attempt written contact first and consider card‑issuer protections if a refund is delayed.
Examples from available reviews (Dec 2018 – Feb 2026).
Purchase was easy with a well-designed site, quality products and fast UK delivery.
“The website is well-designed and easy to navigate”
Cold-called elderly father, overcharged £250 and delayed the refund.
“They charged £250!”
Delivery went to the wrong address and company refused to investigate or refund.
“They refused to offer a refund”
Received vitamins with no date and hardened herb inside the capsules.
“I received vitamins that had no date and the herb inside was hard inside the capsule”
Most comments concern delivery and fulfilment: numerous reports of missed, delayed or cancelled orders, while a minority praise fast next‑day delivery.
Few reviews focus on price; some note competitive pricing, but multiple reports describe unexpected charges, price increases and poor perceived value.
Website usability is mixed: one reviewer praises site navigation, others report inaccurate stock listings and ordering or fulfilment confusion.
Several reviewers report wrong items, incorrect ingredient listings or questionable capsule condition; a few reviewers say products arrived as expected.
Frequent complaints about slow or no responses, difficulty contacting the company and persistent sales calls; a minority describe clear, helpful contact.
Overall impressions are divided: most reviewers describe negative order or support experiences, while a smaller group report smooth, positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful chat support and timely delivery of chocolate for Christmas.
“Answered my queries through the chat room”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Natures Healthbox is an online retailer specialising in natural health and beauty products, including supplements, organic foods and personal-care items. Customers typically shop via the company website for branded and own-label items; common search queries relate to product ingredients, delivery times, returns and customer support. This summary aggregates consumer reviews so shoppers can evaluate ordering, delivery and product information before purchasing.