Reviews Analysed
21
We Collect & Analyse Reviews
MyToolShed
Experiences & Reviews
MyToolShed is an online UK retailer focusing on tools, garden equipment and related accessories. Typical searches for the company target product availability, delivery times, pricing and customer support. Consumers commonly compare MyToolShed on price, next‑day delivery options and whether items are genuine branded tools or specialised spares.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Mixed reports: several customers praise prompt, efficient service, while others report unresolved complaints and poor follow‑up from customer support.
Share
Mixed
11%
💰
Value for money
Mostly positive comments about competitive pricing and good value for money; a minority of reviews call out high postage costs on small orders.
Share
Strong
17%
⚡
User experience
Generally positive: reviewers frequently cite an easy checkout and clear website. A small number report misleading stock status or processing delays.
Share
Strong
10%
🔧
Product quality
Products are commonly described as good quality and fit for purpose; a few reviewers reported damaged packaging or missing parts on arrival.
Share
Strong
13%
📞
Communication
Many reviewers report fast dispatch, tracking emails and timely delivery; a smaller group experienced a lack of updates or minimal follow‑up when issues occurred.
Share
Strong
21%
⭐
Overall experience
Overall tone is positive: frequent recommendations and repeat purchases, tempered by isolated cases of failed deliveries or poor complaint handling.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Absolutely terrible experience
"Absolutely terrible experience. I placed an order online and every item was shown as “in stock.” After payment, I found out this wasn’t true — it took..."
Glen
Trustpilot
Sep 30, 2025
Featured for: Clear negative example: stock and support
Decent quality let down by customer service
"Ordered a Facom impact driver. It arrived in reasonable time. It is exactly what I wanted and very good quality. However the item arrived its metal bo..."
Paul Brough
Trustpilot
Sep 30, 2025
Featured for: Mixed: good product, poor follow-up
Excellent experience
"Excellent experience. Purchased a Bosch hedge trimmer, at a very..."
John Sadler
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and competitive price
Useful items!
"I was able to buy a number of useful items, difficult to source elsewhere .... this included spares for Spears & Jackson pressurised water sprayer, ha..."
Marion Charlotte
Trustpilot
Sep 30, 2025
Featured for: Shows range, good communication, refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Glen
trustpilot.com
Sep 30, 2025
Absolutely terrible experience
Absolutely terrible experience. I placed an order online and every item was shown as “in stock.” After payment, I found out this wasn’t true — it took...
J
John Sadler
trustpilot.com
Sep 30, 2025
Excellent experience
Excellent experience. Purchased a Bosch hedge trimmer, at a very...
J
John Johnstone
trustpilot.com
Sep 30, 2025
Everything is now in reach
The quality of the products offered are top notch. The 3m razor edged Tree...
P
Paul Brough
trustpilot.com
Sep 30, 2025
Decent quality let down by customer service
Ordered a Facom impact driver. It arrived in reasonable time. It is exactly what I wanted and very good quality. However the item arrived its metal bo...
b
baz
trustpilot.com
Sep 30, 2025
Great experience
Great experience,...
N
Notcot
trustpilot.com
Sep 30, 2025
Excellent service would definitely use…
Excellent service would...
H
Henrietta Cassidy
trustpilot.com
Sep 30, 2025
Great price and good product.
...
F
Franca
trustpilot.com
Sep 30, 2025
A company you can trust
Easy to order. Delivered on time with no has...
A
Alex Yates
trustpilot.com
Sep 30, 2025
Easy checkout
Easy checkout. Quick Dispa...
A
Alan
trustpilot.com
Sep 30, 2025
High Postage Cost and Long Delivery
I recently placed an order for an extension lance for my garden sprayer, for which the postage cost was £14.95. I thought this was high and the item t...
L
L. Milligan
trustpilot.com
Sep 30, 2025
Great prices and quick delivery
Great prices and quick delivery. Very h...
P
Pam Taylor
trustpilot.com
Sep 30, 2025
Great Value and Good Range
Highly Recommend this company. They were great value and had a goo...
A
Alan Muster
trustpilot.com
Sep 30, 2025
Very efficient service
Item was ordered on a Friday. Despatched by MyToolShed the same day and arrived on Monday....
J
John Booker
trustpilot.com
Sep 30, 2025
My Tool Shed had the best price I could…
My Tool Shed had the best price I could find, for the Bosch Hedge Trimmer and when I ordered on a Friday lunch time they said delivery Monday. So I...
b
bobbie
trustpilot.com
Sep 30, 2025
Very Good Power Tool Supplier
One of my go-to suppliers for power tools and related accessories. Always a great experience, very good...
K
K. W
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, arrived on t...
m
mr buller
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, product recommended by Which at fair...
S
Steve B
trustpilot.com
Sep 30, 2025
Excellent service
The lawnmower arrived very promptly a...
M
MR ROBIN CHAMPION T/A A TAXIS
trustpilot.com
Sep 30, 2025
Very good service and fast delivery
Very good service...
M
Marion Charlotte
trustpilot.com
Sep 30, 2025
Useful items!
I was able to buy a number of useful items, difficult to source elsewhere .... this included spares for Spears & Jackson pressurised water sprayer, ha...
Conclusion
Reviews indicate MyToolShed commonly offers competitive prices, quick dispatch and a broadly easy online ordering experience. Many customers report next‑day or very fast delivery and good communication during fulfilment. However, there are recurring, specific complaints: some orders were shown as in stock but not fulfilled, a few parcels arrived damaged or missing parts, and some customers report insufficient follow‑up from customer support. If rapid delivery and price are priorities, these reviews suggest MyToolShed often performs well; if fault resolution and guarantees on packaging are critical, consider confirming stock and post‑sale support options before purchase.