Customers often point to competitive prices and a simple ordering process. Many say items arrive well packaged and match the description. A smaller number report failed deliveries, part shipments, or damaged goods. In those cases, several customers say support handled the issue poorly.
Examples from available reviews (Dec 2021 – Feb 2026).
Order marked in stock but never delivered; customer service failed to resolve.
“my order was never delivered at all.”
Item appeared not new with a visible gouge and support dismissed complaint.
“This was definitely a gouge where it looked like a battery had been forced into it.”
Goods well packaged and delivered as promised; excellent service.
“goods well packaged and arrived when they said they would.”
Despatched same day, arrived Monday; efficient service and email updates.
“Despatched by MyToolShed the same day and arrived on Monday.”
Positive reviews describe quick fulfilment and tidy, protective packing for standard orders. Several customers report slow dispatch, partial deliveries, or missing items. A few say support did not fix these delivery problems.
Customers often praise low prices and strong deals on tools and accessories. Many say they found better pricing or value than with other sellers. A small number mention high postage or added costs.
Many reviewers describe an easy checkout and a straightforward ordering process. Positive reviews often mention tracking and step-by-step email updates. A handful report stressful or complicated returns, though this comes up less often.
Many reviews say items match the description and work as expected. Several customers call out durable tools and handy accessories. A few isolated reviews mention damage, missing parts, or items that looked used.
Customers often praise frequent order updates, tracking emails, and early notifications. Some mention unclear stock details and say they had to call before ordering. A small group say messages did not help resolve issues after purchase.
Many reviews give strong praise for pricing, products, and delivery. A smaller set of low ratings stands out, focused on non-delivery, damaged items, or complaints that were not resolved. That gap creates a clear split in customer experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Partial delivery and long wait promised, with no prior stock communication.
“you need to call them to ask if they have in stock.”
Long dispatch time and partial delivery caused dissatisfaction.
“Took a very long time to dispatch.”
Goods well packaged and delivered as promised; excellent service.
“goods well packaged and arrived when they said they would.”
Reviewer is very pleased with both the service and product.
“Very pleased with service and product.”
Very good service with delivery within a couple of days; recommended.
“arrived within the next couple of days.”
Order matched expectations and reviewer was very happy.
“Exactly what I ordered . Very happy .”
Reviewer happy with purchase and it arrived quickly.
“very happy with the purchase and it arrived quickly.”
Great price, good communication and decent delivery.
“Great price, good communication and decent delivery”
Good price and very fast delivery.
“Good price and very fast delivery, thanks.”
Everything went smoothly and reviewer recommends it.
“Everything went smoothly, I recommend it”
Quick delivery and very reasonable prices.
“Quick delivery, prices very reasonable.”
Company was brilliant to deal with and delivered extremely quickly.
“extremely quick delivery”
Good price, rapid delivery and versatile, high-quality soldering iron.
“The soldering iron was great quality”
Good price on drill bits with very fast delivery.
“Good price for these drill bits and very fast delivery- thanks”
Customer service quickly fixed ordering error; next-day delivery and detailed emails.
“the customer service rep helped me to correct it”
Excellent service with quick delivery, good packing, updates and price.
“kept informed all the way”
No problems or stress; very satisfied with the purchase experience.
“No problems no stress”
Arrived next day; helpful customer service and lowest price found.
“Cheapest tool I found online”
Easy to do business with, speedy, informative service and good price.
“easy to do business with speedy informative excellent price”
Kept informed throughout, with next day delivery and excellent service.
“I was kept informed about the progress of the order”
Received excellent service and order updates.
“Excellent service and updates on order .”
Seller offered fast delivery and decent prices.
“excellent seller fast delivery decent prices”
Tools are very good quality and service was excellent.
“tools are of very good quality.”
Great service with order placed Saturday and delivered Sunday.
“Great service, ordered Saturday and delivered Sunday 👍”
Excellent product at an amazing price, arrived on time and well packaged.
“Excellent product and at an amazing price.”
Item as described and arrived promptly.
“All good, as described and arrived promptly”
Everything as ordered, well packaged and arrived on time.
“Everything was as ordered and well packaged and arrived on time”
Regular order updates and earlier-than-promised delivery; would use again.
“I was regularly updated on the status on my order”
Hickory handles were excellent quality and delivery was speedy.
“Excellent quality and speedy delivery.”
Purchased item was delivered promptly and is working well.
“The Item Purchased Is Working Well”
Easy ordering and order arrived unexpectedly in under 24 hours.
“the order arrived in less than 24 hours!”
Fantastic order tracking, competitive prices and product met expectations.
“Order tracking is fantastic with emails covering every step up to delivery”
Item appeared not new with a visible gouge and support dismissed complaint.
“This was definitely a gouge where it looked like a battery had been forced into it.”
Product arrived in a suitable timeframe and matched the advertisement.
“product was as advertised.”
Product was good, priced well and delivered quickly.
“good product good price and fast delivery”
Very quick service and good price for the recommended secateurs.
“Very quick service.”
Order marked in stock but never delivered; customer service failed to resolve.
“my order was never delivered at all.”
Bought a Bosch hedge trimmer which arrived within 24 hours.
“arrived within 24hrs by DHL.”
Products are top-notch and the pruner is light and easy to use.
“The quality of the products offered are top notch.”
Good quality item arrived damaged and complaint was not followed up.
“it wasn’t well-packaged and had obviously been bashed on its journey”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyToolShed is an online tool retailer focused on hand tools, power tools, and garden equipment. The site lists specifications, brand models, and accessories such as drill bits, pruners, and batteries. Customers can browse by category or brand and view images, technical details, and part numbers. The website posts delivery and returns policies and accepts common online payment methods. MyToolShed serves trade and DIY customers looking for tools, spare parts, and accessories for home and garden projects.