Customers often point to competitive prices and a simple ordering process. Many say items arrive well packaged and match the description. A smaller number report failed deliveries, part shipments, or damaged goods. In those cases, several customers say support handled the issue poorly.
Examples from available reviews (Dec 2021 – Feb 2026).
Order marked in stock but never delivered; customer service failed to resolve.
“my order was never delivered at all.”
Item appeared not new with a visible gouge and support dismissed complaint.
“This was definitely a gouge where it looked like a battery had been forced into it.”
Goods well packaged and delivered as promised; excellent service.
“goods well packaged and arrived when they said they would.”
Despatched same day, arrived Monday; efficient service and email updates.
“Despatched by MyToolShed the same day and arrived on Monday.”
Positive reviews describe quick fulfilment and tidy, protective packing for standard orders. Several customers report slow dispatch, partial deliveries, or missing items. A few say support did not fix these delivery problems.
Customers often praise low prices and strong deals on tools and accessories. Many say they found better pricing or value than with other sellers. A small number mention high postage or added costs.
Many reviewers describe an easy checkout and a straightforward ordering process. Positive reviews often mention tracking and step-by-step email updates. A handful report stressful or complicated returns, though this comes up less often.
Many reviews say items match the description and work as expected. Several customers call out durable tools and handy accessories. A few isolated reviews mention damage, missing parts, or items that looked used.
Customers often praise frequent order updates, tracking emails, and early notifications. Some mention unclear stock details and say they had to call before ordering. A small group say messages did not help resolve issues after purchase.
Many reviews give strong praise for pricing, products, and delivery. A smaller set of low ratings stands out, focused on non-delivery, damaged items, or complaints that were not resolved. That gap creates a clear split in customer experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer had a great experience and highly recommends the company.
“Great experience, highly recommended”
Excellent service and reviewer would use the company again.
“Excellent service would definitely use them again”
The product was good and offered at a great price.
“Great price and good product.”
Easy ordering, on-time delivery and great service; would use again.
“Delivered on time with no hassle.”
Checkout was easy and dispatch plus delivery were quick.
“Easy checkout.”
High postage and slow delivery despite excellent product quality.
“the postage cost was £14.95”
Good prices and quick delivery; reviewer is very happy with product.
“Great prices and quick delivery.”
Company offered great value and had a good product range.
“They were great value and had a good range”
Despatched same day, arrived Monday; efficient service and email updates.
“Despatched by MyToolShed the same day and arrived on Monday.”
Best price found and delivery arrived earlier than expected.
“My Tool Shed had the best price I could find”
Consistently great experience with wide range, good prices and communication.
“Always a great experience”
Easy ordering, on-time arrival and competitive pricing.
“Easy to order, arrived on time and a competitive price”
Easy order, fair price and next-day delivery for recommended product.
“delivered next day.”
Lawnmower arrived promptly and well packaged; smooth purchase.
“The lawnmower arrived very promptly and was well packaged.”
Reviewer experienced very good service and fast delivery.
“Very good service and fast delivery”
Purchased multiple items, kept well informed and offered refund for late item.
“I was kept well informed & given the chance of a refund on one late item.”
Good value, good quality Pocket Scraper at great price. The first use was to scrape some old, flaking paint off a concrete wall. This certainly did the job and is much better (in my opinion) than using a lump hammer and chisel. But on my second order something was amiss. I ordered Bahco 625 Carbide Edged Pocket Scraper from your company after reading the best product reviews to stay updated. I paid only for my favorite price and shipping. Its delivery was successfully completed within the given time frame, but some problems occurred after receiving it. The package arrived with a missing screw and no instructions at all (how to work with this model). I do not recommend your company because of poor customer support as per our second engagement.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyToolShed is an online tool retailer focused on hand tools, power tools, and garden equipment. The site lists specifications, brand models, and accessories such as drill bits, pruners, and batteries. Customers can browse by category or brand and view images, technical details, and part numbers. The website posts delivery and returns policies and accepts common online payment methods. MyToolShed serves trade and DIY customers looking for tools, spare parts, and accessories for home and garden projects.