Reviewers most often praise print quality, workmanship and value for money, with many describing quick delivery and easy ordering. However, a recurring subset of reviews report delivery failures, missing refunds, unresponsive customer service and occasional print defects (dark prints, adhesion faults). If you prioritise print quality and low cost, the service frequently meets expectations; if you need guaranteed delivery or fast complaint resolution, allow extra time and keep order evidence. Consider checking delivery tracking and the company’s refund/returns process before ordering time‑sensitive or gift items.
Examples from available reviews (Dec 2021 – Feb 2026).
Products arrived much darker and of poor quality despite prompt customer service.
“It's impossible to see anything because of the darkness!”
Customer received damaged prints and poor post-sale customer service.
“you could see almost tyre marks through the whole canvas.”
Canvases are well made and the framed ones preferred.
“The canvases are very well made, love the framed ones the best.”
Photo was badly applied to aluminium board and showed obvious defects.
“The photo had been really badly applied to the board”
Many customers report quick delivery and helpful service, but a notable portion describe late, missing or returned orders and inconsistent follow‑up.
Several reviewers describe good value, low prices and occasional free prints or discounts; a few feel poor quality reduced perceived value.
Some users find ordering straightforward and clear; others report voucher, checkout or site issues and frustrating steps during purchase.
Most customers praise print quality, workmanship and presentation; a minority report defects such as dark prints, visible marks or poor application.
A number of customers received timely updates and confirmation, but several report unanswered emails, no refund explanation and poor complaint follow‑up.
Overall impressions are mostly positive about product and price, though recurring delivery and support problems lead to some negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Repeat customer pleased with competitive price and timely delivery.
“Couldn’t be more delighted with the result.”
Satisfied with finished mug quality and considering more orders.
“Quality of finished item(mug).”
Pictures were beautiful and reviewer will buy again.
“Beautiful pictures Will buy again from this company.”
Repeat order; reviewer happy with lovely canvas prints.
“ORDERED BEFORE AND HAPPY LOVELY CANVAS PRINTS”
Regular updates on order status and delivery; great quality.
“Always kept updated on status and delivery”
Product great; creation was easy and delivery quick.
“Great product. Easy to create & quick delivery. Really pleased.”
Items arrived on time and are adorable.
“They arrived on time and they are adorable thanku.”
Picture globe was beautiful, loved, and good quality for price.
“My picture globe is beautiful and the wife Alison loves it also and a great quality and price 👌.”
Excellent service with brilliant quality and very quick delivery.
“Excellent service and brilliant quality. Very quick in delivery.”
Mug had good print quality, true colours and good definition.
“Good print quality and good sized mug.”
First-time buyer pleased with quick delivery and happy with canvas.
“I was very happy with canvas I purchased.”
Second order; easy process, quick turnaround and excellent value.
“This is my second order and it’s perfect! Easy to order, quick turnaround and quick delivery, excellent value for money. Would highly recommend.”
Reviewer very happy with the excellent final result.
“I'm very happy with the final result, it's excellent, thank you very much.”
Well happy; canvas looks great.
“Well happy and the canvas looks great 😊”
Excellent service and perfect picture clarity at great prices.
“pictures perfect clarity”
Easy, affordable process with quick delivery and great results.
“The process was easy, cost very affordable, delivery quick.”
Wonderful canvas produced via a quick, easy process at great price.
“Wonderful canvas. Quick easy process and great price”
Reviewer describes experience as absolutely fantastic.
“Absolutely fantastic”
Pleased with acrylic photo; quick delivery and easy hanging.
“I am so Pleased with my acrylic photo.”
Excellent product quality but the delivery was carelessly placed in compost bin.
“the delivery was shocking”
Promotional discount did not reduce price; customer calls it a scam.
“No discount whatsoever.”
No updates for 18 days and customer service did not refund.
“I have waited 18 days with no update about my order.”
Customer received damaged prints and poor post-sale customer service.
“you could see almost tyre marks through the whole canvas.”
Reviewer highly recommends for quality at an unbelievable price.
“High recommend fantastic quality at an unbelievable price”
Order never arrived and customer services provided no explanation.
“Still no photo, still no refund of £9, still no explanation”
Very pleased with prints despite carrier misdelivery by Yodel.
“Such amazing prints love them thank-you.”
Order marked despatched but has not arrived and emails unanswered.
“they dont respond to emails.”
Canvases are well made and the framed ones preferred.
“The canvases are very well made, love the framed ones the best.”
Photo was badly applied to aluminium board and showed obvious defects.
“The photo had been really badly applied to the board”
Reviewer found photo quality perfect and highly recommends them.
“The quality of the photo, everything was just Perfect,couldn’t recommend them highly enough...”
Excellent quality and fast delivery; frequent repeat customer.
“Awesome quality arrived quick . I always order from here”
Items arrived on time and were excellent quality.
“Excellent quality of items arrived on time”
Ordering was easy with quick delivery and good quality.
“So easy to place my order, quick delivery, updated throughout and excellent quality and value”
Prompt service and a great canvas; reviewer will reorder soon.
“Great service prompt great canvas really pleased will be ordering again very soon , Thank you”
Ordering process was easy and straightforward.
“Easy and straight forward to order.”
Framed pictures were good quality and matched perfectly.
“Loved the framed pictures, good quality, all matching which is perfect for my wall.”
Very happy with purchase; canvases look great in bedroom.
“I'm very happy with my purchase, they look so good in my bedroom🤩”
Repeat customer pleased with lovely canvases, service and delivery.
“Good customer service fast delivery and the products are fab.”
Large canvas met expectations with great quality for the price.
“it was everything we had expected, brilliant ..great quality for the price”
Reviewer is always happy with canvas purchases.
“Always happy when I buy a canvas”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My-picture.co.uk is a UK-based online photo printing service that offers personalised wall art and photo products including canvas prints, framed prints, aluminium/acrylic prints and posters. Customers upload images and place orders through the website for UK delivery. People looking for reviews typically check print quality, delivery performance, customer service responsiveness and value for money.