Reviews Analysed
21
We Collect & Analyse Reviews
My-picture.co.uk
Experiences & Reviews
My-picture.co.uk is a UK-based online photo printing service that offers personalised wall art and photo products including canvas prints, framed prints, aluminium/acrylic prints and posters. Customers upload images and place orders through the website for UK delivery. People looking for reviews typically check print quality, delivery performance, customer service responsiveness and value for money.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many customers report quick delivery and helpful service, but a notable portion describe late, missing or returned orders and inconsistent follow‑up.
Share
Mixed
17%
💰
Value for money
Several reviewers describe good value, low prices and occasional free prints or discounts; a few feel poor quality reduced perceived value.
Share
Strong
9%
⚡
User experience
Some users find ordering straightforward and clear; others report voucher, checkout or site issues and frustrating steps during purchase.
Share
Weak
7%
🔧
Product quality
Most customers praise print quality, workmanship and presentation; a minority report defects such as dark prints, visible marks or poor application.
Share
Strong
26%
📞
Communication
A number of customers received timely updates and confirmation, but several report unanswered emails, no refund explanation and poor complaint follow‑up.
Share
Weak
11%
⭐
Overall experience
Overall impressions are mostly positive about product and price, though recurring delivery and support problems lead to some negative experiences.
Share
Strong
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Acrylic+ Aluminum Prints and Photo Poster Prints
"
I ordered Acrylic + Aluminum Prints from My pictures .co.uk but I regret they did not resemble the image on their website.
It's impossible to see anything because of the darkness!
Despite the fact that customer service was timely, the products were of poor quality.
What a reputable firm, however, their products are unfit to be given as a Christmas present, rather than informing clients that their products are subpar because there is no way to check when you order!
After reviewing the evaluations, I learned that I am not alone, and the company merely redirects the blame!!
I can't say I didn't warn you, but I hope you don't get taken advantage of as I did!!
This consumer, who is highly displeased, has no choice but to give a zero-star review.
"
Garcia davis
Collected.reviews
Dec 04, 2021
Featured for: Highlights product defects and slow replies
Poor customer service
"Up until now I have been a loyal and happy customer. I ordered a very large canvas print of my dogs, it came and you could see almost tyre marks throu..."
Kressida Woolacott
Trustpilot
Sep 30, 2025
Featured for: Voucher and website checkout failure
Well worth the price and well made
"The canvases are very well made, love the framed ones the best. The prices are very low considerin..."
Jan
Trustpilot
Sep 30, 2025
Featured for: Positive on price and workmanship
No quality control, Ignorant CS when trying to resolve.
"I purchased a photo backed onto an aluminum board. Order placed 10th Sep, came out of production 16th and then took a further 7 days for delivery fina..."
Matt Fowden
Trustpilot
Sep 30, 2025
Featured for: Describes poor quality and ignored complaints
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kressida Woolacott
trustpilot.com
Sep 30, 2025
Poor customer service
Up until now I have been a loyal and happy customer. I ordered a very large canvas print of my dogs, it came and you could see almost tyre marks throu...
h
helen dale
trustpilot.com
Sep 30, 2025
High recommend fantastic quality at an…
High recommend fantastic qua...
L
LINDA PLANT
trustpilot.com
Sep 30, 2025
Wondering if this company exists
Another week gone by since I placed my order on 25th August. Still no photo, still no refund of £9, still no explanation from customer services. I've...
C
Chrissie
trustpilot.com
Sep 30, 2025
Such amazing prints love them…telling everyone how great
Such amazing prints love them thank-you. Telling all my friends to buy from you. Unfortunately Yodel let your company down in my ex...
J
Justin Isles
trustpilot.com
Sep 30, 2025
Order hasn't arrived and they don't answer emails
The processed my order and said it had been despatched, but it...
J
Jan
trustpilot.com
Sep 30, 2025
Well worth the price and well made
The canvases are very well made, love the framed ones the best. The prices are very low considerin...
M
Matt Fowden
trustpilot.com
Sep 30, 2025
No quality control, Ignorant CS when trying to resolve.
I purchased a photo backed onto an aluminum board. Order placed 10th Sep, came out of production 16th and then took a further 7 days for delivery fina...
c
customer
trustpilot.com
Sep 30, 2025
The quality of the photo
The quality of the photo, everything was just...
J
Julie Wells
trustpilot.com
Sep 30, 2025
Awesome quality arrived quick
Awesome quality arrived quic...
J
Judith Wright
trustpilot.com
Sep 30, 2025
Excellent quality of items arrived on…
Excellent quality of...
A
Alison Simpkin
trustpilot.com
Sep 30, 2025
So easy to place my order
So easy to place my order, quick delivery, upd...
C
Christine Harrower
trustpilot.com
Sep 30, 2025
Great service prompt great canvas…
Great service prompt great canvas really pleas...
E
Elizabeth Barlow
trustpilot.com
Sep 30, 2025
Just try it.
Easy and straight...
L
LINDY
trustpilot.com
Sep 30, 2025
This makes my life so much easier!
Loved the framed pictures, good quality, all matching which is perfect for my wa...
J
Jana Demitko
trustpilot.com
Sep 30, 2025
Canvas
I'm very happy with my purchase,...
P
Pinky
trustpilot.com
Sep 30, 2025
I ordered 3 canvas of 1 for me and my…
I ordered 3 canvas of 1 for me and my parents and son. They have come out lovely. I have ordered from this company quite a few times...
T
TMess
trustpilot.com
Sep 30, 2025
Our experience of Mypicture was true…
Our experience of Mypicture was true pleasure. We ordered a large canvas and when it arrived, it was e...
J
Jayne Hawkins
trustpilot.com
Sep 30, 2025
Always happy when I buy a canvas
Always happy whe...
B
Brian Marvin
trustpilot.com
Sep 30, 2025
Superb excellent and fast delivery…
Superb excellent and fast...
N
Nadine
trustpilot.com
Sep 30, 2025
Great product and real value for money
Great product and real value for money, even had a...
Conclusion
Reviewers most often praise print quality, workmanship and value for money, with many describing quick delivery and easy ordering. However, a recurring subset of reviews report delivery failures, missing refunds, unresponsive customer service and occasional print defects (dark prints, adhesion faults). If you prioritise print quality and low cost, the service frequently meets expectations; if you need guaranteed delivery or fast complaint resolution, allow extra time and keep order evidence. Consider checking delivery tracking and the company’s refund/returns process before ordering time‑sensitive or gift items.