Reviewers most often praise print quality, workmanship and value for money, with many describing quick delivery and easy ordering. However, a recurring subset of reviews report delivery failures, missing refunds, unresponsive customer service and occasional print defects (dark prints, adhesion faults). If you prioritise print quality and low cost, the service frequently meets expectations; if you need guaranteed delivery or fast complaint resolution, allow extra time and keep order evidence. Consider checking delivery tracking and the company’s refund/returns process before ordering time‑sensitive or gift items.
Examples from available reviews (Dec 2021 – Feb 2026).
Products arrived much darker and of poor quality despite prompt customer service.
“It's impossible to see anything because of the darkness!”
Customer received damaged prints and poor post-sale customer service.
“you could see almost tyre marks through the whole canvas.”
Canvases are well made and the framed ones preferred.
“The canvases are very well made, love the framed ones the best.”
Photo was badly applied to aluminium board and showed obvious defects.
“The photo had been really badly applied to the board”
Many customers report quick delivery and helpful service, but a notable portion describe late, missing or returned orders and inconsistent follow‑up.
Several reviewers describe good value, low prices and occasional free prints or discounts; a few feel poor quality reduced perceived value.
Some users find ordering straightforward and clear; others report voucher, checkout or site issues and frustrating steps during purchase.
Most customers praise print quality, workmanship and presentation; a minority report defects such as dark prints, visible marks or poor application.
A number of customers received timely updates and confirmation, but several report unanswered emails, no refund explanation and poor complaint follow‑up.
Overall impressions are mostly positive about product and price, though recurring delivery and support problems lead to some negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Superb product, excellent and fast delivery; highly recommended.
“Superb excellent and fast delivery highly recommended”
Good product offering real value and an additional free print.
“Great product and real value for money, even had an additional print for free (just had to pay p & p)”
Order marked despatched but not delivered and company didn't respond.
“it hasnt arrived and three weeks later it says in transit.”
High-resolution images produced shockingly low quality with no remedy.
“The quality was shockingly low.”
Digital photo was blurred and not sharp or clear.
“The digital photo I received back was not sharp and clear”
Reviewer criticises company statement after receiving a faulty item.
“an embarrassing statement from this company”
Order delayed and customer service repeatedly failed to provide useful updates.
“My Picture has terrible service.”
Canvas well made with vibrant, clear photos; reliable provider.
“The canvas is well made and the photos making up the collage are vibrant and very clear.”
Reviewer highly recommends company for lovely quality.
“Highly recommend, lovely company, great quality, thank you”
Reviewer considers the canvas perfect and thanks the company.
“Perfect canvas thank you 🙂”
Photo print on the mug was very dark and not visible.
“The photo on the mug is very dark, it's not visible.”
Customer was very pleased with the product quality.
“Very pleased with the quality of the product.”
Photo reproduction was excellent, as always.
“Excellent reproduction as always, thank you!”
Service was quick, professional, and of excellent quality.
“Always quick and professional and excellent quality x”
Customer was very happy with pictures, packaging and delivery updates.
“Delivered very well packaged and kept up-to-date with delivery etc.”
Customer loved the picture and plans to order another.
“Loved my picture.”
Customer was very happy and reported no complaints.
“Very happy with my pictures, have used them a couple of times and no complaints.”
Service was excellent; website easy and canvas quality very good.
“Web site easy to navigate and upload images.”
I ordered Acrylic + Aluminum Prints from My pictures .co.uk but I regret they did not resemble the image on their website.
It's impossible to see anything because of the darkness!
Despite the fact that customer service was timely, the products were of poor quality.
What a reputable firm, however, their products are unfit to be given as a Christmas present, rather than informing clients that their products are subpar because there is no way to check when you order!
After reviewing the evaluations, I learned that I am not alone, and the company merely redirects the blame!!
I can't say I didn't warn you, but I hope you don't get taken advantage of as I did!!
This consumer, who is highly displeased, has no choice but to give a zero-star review.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My-picture.co.uk is a UK-based online photo printing service that offers personalised wall art and photo products including canvas prints, framed prints, aluminium/acrylic prints and posters. Customers upload images and place orders through the website for UK delivery. People looking for reviews typically check print quality, delivery performance, customer service responsiveness and value for money.