Many customers praise vibrant prints, sturdy canvases, and clear photo reproduction. The website ordering process is often described as simple. Another set of reviews mentions late or missing deliveries, damaged items, poor print reproduction, and little follow-up support. These mixed experiences leave a clear split between very happy buyers and customers who ran into service problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Excellent quality and fast delivery; frequent repeat customer.
“Awesome quality arrived quick . I always order from here”
Ordering was easy with quick delivery and good quality.
“So easy to place my order, quick delivery, updated throughout and excellent quality and value”
No updates for 18 days and customer service did not refund.
“I have waited 18 days with no update about my order.”
Customer received damaged prints and poor post-sale customer service.
“you could see almost tyre marks through the whole canvas.”
Many reviews mention quick production and fast dispatch. Some low-rated reviews describe long waits, orders shown as despatched that never arrived, and refund requests that were not resolved.
Many reviewers point to good prices and strong value for canvas prints, framed photos, and mugs. A small number say a promotional discount did not apply or disappeared at checkout.
Customers often describe the upload process as easy, ordering as straightforward, and packaging as secure on arrival. A few accounts mention deliveries being mishandled or misplaced by the carrier, which hurt the experience.
Many reviews praise vivid colours, sharp image reproduction, and sturdy framing on canvases, framed pictures, and mugs. Several negative reports mention dark or blurry prints, images poorly applied to boards, and items arriving damaged.
Some reviewers say they received clear order updates and tracking messages. Others report emails going unanswered, no explanation for non-delivery, and slow or missing customer replies.
Repeat buyers, along with many one-off customers, leave five-star feedback for print quality, value, and consistent results. A separate cluster of one-star reviews centres on delivery failures, damaged or low-quality items, and weak support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Superb product, excellent and fast delivery; highly recommended.
“Superb excellent and fast delivery highly recommended”
Good product offering real value and an additional free print.
“Great product and real value for money, even had an additional print for free (just had to pay p & p)”
Order marked despatched but not delivered and company didn't respond.
“it hasnt arrived and three weeks later it says in transit.”
High-resolution images produced shockingly low quality with no remedy.
“The quality was shockingly low.”
Digital photo was blurred and not sharp or clear.
“The digital photo I received back was not sharp and clear”
Reviewer criticises company statement after receiving a faulty item.
“an embarrassing statement from this company”
Order delayed and customer service repeatedly failed to provide useful updates.
“My Picture has terrible service.”
Canvas well made with vibrant, clear photos; reliable provider.
“The canvas is well made and the photos making up the collage are vibrant and very clear.”
Reviewer highly recommends company for lovely quality.
“Highly recommend, lovely company, great quality, thank you”
Reviewer considers the canvas perfect and thanks the company.
“Perfect canvas thank you 🙂”
Photo print on the mug was very dark and not visible.
“The photo on the mug is very dark, it's not visible.”
Customer was very pleased with the product quality.
“Very pleased with the quality of the product.”
Photo reproduction was excellent, as always.
“Excellent reproduction as always, thank you!”
Service was quick, professional, and of excellent quality.
“Always quick and professional and excellent quality x”
Customer was very happy with pictures, packaging and delivery updates.
“Delivered very well packaged and kept up-to-date with delivery etc.”
Customer loved the picture and plans to order another.
“Loved my picture.”
Customer was very happy and reported no complaints.
“Very happy with my pictures, have used them a couple of times and no complaints.”
Service was excellent; website easy and canvas quality very good.
“Web site easy to navigate and upload images.”
I ordered Acrylic + Aluminum Prints from My pictures .co.uk but I regret they did not resemble the image on their website.
It's impossible to see anything because of the darkness!
Despite the fact that customer service was timely, the products were of poor quality.
What a reputable firm, however, their products are unfit to be given as a Christmas present, rather than informing clients that their products are subpar because there is no way to check when you order!
After reviewing the evaluations, I learned that I am not alone, and the company merely redirects the blame!!
I can't say I didn't warn you, but I hope you don't get taken advantage of as I did!!
This consumer, who is highly displeased, has no choice but to give a zero-star review.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My-picture.co.uk is a UK online photo printing company. Customers upload images to create custom canvas prints, framed photos, acrylic panels, mugs, and other personalised photo gifts. The site lets buyers pick sizes, frames, and finish options for wall art and home décor. It uses digital printing on materials such as canvas, aluminium, and acrylic. Orders are delivered to UK addresses through courier partners.