Reviewers often praise the website customiser and how easy it is to place an order. Many also report poor print quality, broken or faded M&Ms, and damaged packaging. Complaints frequently mention unclear international shipping, surprise import charges, and slow or missing replies from support. A smaller number of reviews describe quick fixes from named agents and secure packaging with cooling pads.
Examples from available reviews (Apr 2021 – Mar 2026).
Unexpected £73 import fee due to unclear international shipping disclosure.
“no clear indication during checkout that the order would be shipped from outside the UK”
Personalised printing was poor and didn't match the website.
“The printing on the personalised M&Ms were of a terrible quality.”
Support agent resolved issue quickly and authorised order.
“within 5 minutes Nadia had my issue resolved and authorised”
Products are very cool with a super smooth user-friendly experience.
“super smooth user friendly experience”
Several reviews mention cancelled orders, slow fulfilment, and authorisation holds that were not released. Some customers say items never arrived or refunds are still pending. A smaller group names specific staff who fixed issues quickly.
Few reviews focus on price, but those that do often call the product expensive. Some also point to hidden taxes, brokerage fees, and unexpected import charges that pushed up the final cost.
Many reviewers say the online customiser is easy to use, fast, and flexible, with strong colour and photo options. A few report issues with vouchers, minimum spend rules, and rejected codes. People often separate the site experience from later fulfilment problems.
Many complaints describe weak personalisation print that rubs off, fades within months, or looks blurred, with some images missing. Reviews also mention broken pieces, torn resealable strips, and a drop in chocolate texture for some flavours. A smaller number of reports say logo printing was accurate and deliveries arrived well packed.
Many customers say international shipping details were unclear and that customs or import fees appeared at delivery without warning. Several reviews mention image rejections with no guidance, slow approvals, and phone or email support that did not respond. A few people say parcels were returned or redirected without notice.
Reviews split between smooth ordering and poor fulfilment outcomes. Positive comments highlight the site, on-time delivery, and helpful agents. Negative feedback repeatedly points to customs charges, print quality issues, and cancelled or mishandled orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery repeatedly delayed and refund pending; poor customer service.
“Not impressed, will see when the refund arrives too!”
One bag mostly air while another was full; unacceptable.
“one bag was completely full the other bag was mostly air in the bag.”
Found a blue heart-shaped piece and kept it; thought it was cool.
“I I recieved a blue heart perfectly shaped in the bag.”
Company shipped a cancelled order and charged card months later.
“it is unethical to ship a canceled order.”
Personalised M&Ms were smeared and company didn't respond to emails.
“They were smeared and many were broken.”
Prints often blurry or missing and many bags broken.
“The printing does not always print”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My M&M's sells personalised M&M's through an online customiser. Customers can upload photos, add text or logos, and pick colours for individual candies and gift boxes. The service offers single packs, party favour sets, and bulk corporate orders, with options for chilled packaging and recorded delivery. Orders ship from fulfilment centres, and checkout shows prices in local currency. The company also provides an online help centre and support channels for order questions and custom artwork help.