Reviews for My M&M's show a mix of strong individual service interactions and recurring operational issues. Several customers praise easy online customisation, accurate colours and rapid problem resolution by support agents, and careful packing with cooling for warm-weather deliveries. However, a substantial number of reviewers report unexpected import, customs or brokerage fees and say checkout did not make these costs clear. There are also repeated reports of print fading or poor print quality on some orders and inconsistent communication or delivery handling. If you consider ordering, check shipping origin and customs policy before purchase, request tracking and sample/proof options where available, and document any defects promptly when contacting customer support.
Examples from available reviews (Apr 2021 – Feb 2026).
Unexpected £73 import fee due to unclear international shipping disclosure.
“no clear indication during checkout that the order would be shipped from outside the UK”
Personalised M&Ms arrived well packed and on time.
“The box was well packed with cooling pads”
Personalised printing was poor and didn't match the website.
“The printing on the personalised M&Ms were of a terrible quality.”
Support agent resolved issue quickly and authorised order.
“within 5 minutes Nadia had my issue resolved and authorised”
Customer service experiences vary: several reviewers praise fast, helpful support (quick fixes and authorised resolutions), while others report delivery errors, refund delays and inconsistent follow-up.
Many reviewers report unexpected import duties, brokerage fees and extra taxes added after checkout, and several say print or product defects made the purchase poor value.
Site usability is often praised for easy customisation and colour/photograph options, but reviewers also flag unclear checkout notices, login problems and misleading UK-facing presentation.
Product feedback is split: some customers report accurate colours and crisp prints, while others describe faded prints, rubbed-off wording or discoloured/faded candies after short periods.
Communication issues are common: customers describe unsolicited messages, poor outreach about customs, unresponsive or hard-to-reach channels, though individual reps received praise in some cases.
Overall impressions tilt negative for many buyers due to hidden fees, delivery problems or quality faults, although a subset report highly satisfactory orders and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery repeatedly delayed and refund pending; poor customer service.
“Not impressed, will see when the refund arrives too!”
One bag mostly air while another was full; unacceptable.
“one bag was completely full the other bag was mostly air in the bag.”
Found a blue heart-shaped piece and kept it; thought it was cool.
“I I recieved a blue heart perfectly shaped in the bag.”
Company shipped a cancelled order and charged card months later.
“it is unethical to ship a canceled order.”
Personalised M&Ms were smeared and company didn't respond to emails.
“They were smeared and many were broken.”
Prints often blurry or missing and many bags broken.
“The printing does not always print”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My M&M's is an online service for personalised M&M's, allowing customers to choose colours, add text, logos or photos and order custom confectionery for events and gifts. The site typically provides a design preview and multiple packaging options for occasions such as weddings, corporate events and parties. Customers place orders through the website checkout and items are shipped to the delivery address chosen at purchase. People researching reviews for My M&M's often look for information about shipping, customs, print fidelity and customer support.