Reviews for My M&M's show a mix of strong individual service interactions and recurring operational issues. Several customers praise easy online customisation, accurate colours and rapid problem resolution by support agents, and careful packing with cooling for warm-weather deliveries. However, a substantial number of reviewers report unexpected import, customs or brokerage fees and say checkout did not make these costs clear. There are also repeated reports of print fading or poor print quality on some orders and inconsistent communication or delivery handling. If you consider ordering, check shipping origin and customs policy before purchase, request tracking and sample/proof options where available, and document any defects promptly when contacting customer support.
Examples from available reviews (Apr 2021 – Feb 2026).
Unexpected £73 import fee due to unclear international shipping disclosure.
“no clear indication during checkout that the order would be shipped from outside the UK”
Personalised M&Ms arrived well packed and on time.
“The box was well packed with cooling pads”
Personalised printing was poor and didn't match the website.
“The printing on the personalised M&Ms were of a terrible quality.”
Support agent resolved issue quickly and authorised order.
“within 5 minutes Nadia had my issue resolved and authorised”
Customer service experiences vary: several reviewers praise fast, helpful support (quick fixes and authorised resolutions), while others report delivery errors, refund delays and inconsistent follow-up.
Many reviewers report unexpected import duties, brokerage fees and extra taxes added after checkout, and several say print or product defects made the purchase poor value.
Site usability is often praised for easy customisation and colour/photograph options, but reviewers also flag unclear checkout notices, login problems and misleading UK-facing presentation.
Product feedback is split: some customers report accurate colours and crisp prints, while others describe faded prints, rubbed-off wording or discoloured/faded candies after short periods.
Communication issues are common: customers describe unsolicited messages, poor outreach about customs, unresponsive or hard-to-reach channels, though individual reps received praise in some cases.
Overall impressions tilt negative for many buyers due to hidden fees, delivery problems or quality faults, although a subset report highly satisfactory orders and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company rejects many images as copyrighted, making personalization unusable.
“Complete lack of image acceptability guidance”
Image approvals delayed order and customer service didn't respond.
“They don't answer the phone!!!”
Products are very cool with a super smooth user-friendly experience.
“super smooth user friendly experience”
Groupon voucher terms confusing and site rejected codes initially.
“the £50 voucher I purchased for £10 was supposed to be used on a spend of over £100”
Minimum spend rules and voucher limits make purchasing tricky.
“need to order over certain amount (min £100)”
They failed to cancel order promptly and sent unsolicited messages.
“It didnt happen and they just kept the money.”
Support agent resolved issue quickly and authorised order.
“within 5 minutes Nadia had my issue resolved and authorised”
Customs notice was hard to see, resulting in unexpected charges.
“UPS delivery charged additional £115 customs.”
Unexpected £73 import fee due to unclear international shipping disclosure.
“no clear indication during checkout that the order would be shipped from outside the UK”
Personalised M&Ms arrived well packed and on time.
“The box was well packed with cooling pads”
Personalised printing was poor and didn't match the website.
“The printing on the personalised M&Ms were of a terrible quality.”
Ordering was quick and easy; awaiting finished product.
“Ordering from the website was quick and easy to follow instructions from start to finish.”
Reviewer simply praises the company's service.
“Great service.!”
Order was returned without notification due to missing address details.
“was returned to the shipper”
Delivery went to pickup location and phone support was poor.
“not even be delivered to my address but to a pickup location.”
Logo printed exactly and packaging and service were excellent.
“My logo is exactly printed on the m&m's”
Print rubbed off and quality disappointing for price.
“the print had rubbed off onto the other m and ms.”
Some M's were faded and product quality was poor.
“Some of the M's were faded like the candy is old.”
Site implied UK shipping but UPS charged taxes and fees unexpectedly.
“it shows the price in pounds, and the contact also is a UK phone number.”
Company charged but failed to deliver due to customs paperwork issues.
“This company took payment for a delivery, failed to deliver”
Customer service, particularly Nadia, was helpful step by step.
“especially nadia who help me step by step thank you”
Reviewer finds product nice but expensive.
“Nice expensive”
Hidden taxes and brokerage fees caused nearly double taxation.
“Hidden taxes they removed a tax on the final bill”
Custom M&Ms faded within three months and service was below expectations.
“these looked great for approx 3 months. After that the colour and wording faded”
Easy to use site with good colour choices and photo option.
“so easy to use and a great choice of colours and able to pick your own photo”
Received broken M&M and reviewer is disappointed.
“I got broken m&m when i open it”
Custom order had wrong name and customer service offered minimal remedy.
“they offered to send me ONE PACK”
Wrong image printed and company didn't contact or offer refund.
“Wrong picture sent on the candy”
Resealable strip tore and package can't be resealed though candy was good.
“Resealable strip tore when opening as it was glued together.”
Peanut butter M&Ms tasted gritty and quality has declined.
“The peanut butter leaves a gritty substance in your mouth”
Order cancelled and customer made to pay extra; disappointing.
“Cancelled my order. Made me pay extra to get it.”
Order cancelled without reason and authorization hold not released.
“cancel your order with no reason given.”
Custom image didn't match expectation and customer service was unhelpful.
“image on my custom M & Ms so disappointing.”
I recently purchased a container of personalized M&M's from My M&M's and I must say that the whole experience was fantastic. The website is very user-friendly, making it easy to navigate and create my custom order. The different color options available were plentiful, allowing me to choose the perfect combination for my event.
The shipping time was also impressive as my order arrived well within the given timeframe. Upon opening the package, I noticed that all of the colors were exactly as they appeared on-screen during the ordering process; this attention to detail truly made a difference in presentation.
Furthermore, I found that there was no compromise on taste whatsoever. These delicious chocolates had just enough crunch factor with an equal balance of sweetness.
Overall, if you're looking for personalized candies or something special for an occasion then look no further than My M&M's! Their seamless customization options and timely delivery exceeded my expectations
Chocolate quality declined and doesn't melt in mouth.
“the chocolate doesn't even melt in your mouth.”
Gift box damaged twice due to inadequate packing with ice packs.
“First shipment arrived damaged as did the second.”
Wrong order, delayed replacement, and unpaid customs fees with no support.
“To pick up the package I had to pay extra customs fees”
Over half the personalised M&Ms were broken in packages.
“more then half my order had broken pieces in each package”
Multiple contact attempts failed and company delayed processing unprofessionally.
“this is the MOST unprofessional company to deal with!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My M&M's is an online service for personalised M&M's, allowing customers to choose colours, add text, logos or photos and order custom confectionery for events and gifts. The site typically provides a design preview and multiple packaging options for occasions such as weddings, corporate events and parties. Customers place orders through the website checkout and items are shipped to the delivery address chosen at purchase. People researching reviews for My M&M's often look for information about shipping, customs, print fidelity and customer support.