Reviews Analysed
21
We Collect & Analyse Reviews
My M&M's
Experiences & Reviews
My M&M's is an online service for personalised M&M's, allowing customers to choose colours, add text, logos or photos and order custom confectionery for events and gifts. The site typically provides a design preview and multiple packaging options for occasions such as weddings, corporate events and parties. Customers place orders through the website checkout and items are shipped to the delivery address chosen at purchase. People researching reviews for My M&M's often look for information about shipping, customs, print fidelity and customer support.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
15d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Customer service experiences vary: several reviewers praise fast, helpful support (quick fixes and authorised resolutions), while others report delivery errors, refund delays and inconsistent follow-up.
Share
Mixed
17%
💰
Value for money
Many reviewers report unexpected import duties, brokerage fees and extra taxes added after checkout, and several say print or product defects made the purchase poor value.
Share
Weak
13%
⚡
User experience
Site usability is often praised for easy customisation and colour/photograph options, but reviewers also flag unclear checkout notices, login problems and misleading UK-facing presentation.
Share
Mixed
11%
🔧
Product quality
Product feedback is split: some customers report accurate colours and crisp prints, while others describe faded prints, rubbed-off wording or discoloured/faded candies after short periods.
Share
Mixed
13%
📞
Communication
Communication issues are common: customers describe unsolicited messages, poor outreach about customs, unresponsive or hard-to-reach channels, though individual reps received praise in some cases.
Share
Weak
17%
⭐
Overall experience
Overall impressions tilt negative for many buyers due to hidden fees, delivery problems or quality faults, although a subset report highly satisfactory orders and support.
Share
Weak
29%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Undisclosed £73 Import Fee – Misleading for UK Consumers
"I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in Britis..."
Michelle Johnston.
Trustpilot
Sep 30, 2025
Featured for: Hidden import fees; UK-facing site
Wow!!!
"Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was..."
Teresa Treloar
Trustpilot
Sep 30, 2025
Featured for: Well packed; tracking and cooling pads
The printing on the personalised M&Ms…
"The printing on the personalised M&Ms were of a terrible quality. They were nothing..."
Hanieh
Trustpilot
Sep 30, 2025
Featured for: Poor print quality; expensive order wasted
Excellent service
"Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and auth..."
John Gray
Trustpilot
Sep 30, 2025
Featured for: Quick support resolution; positive service example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
René
trustpilot.com
Sep 30, 2025
Sending spam that you never asked to get - Against the rules, and didnt pay the money back they promised to do automaticly before i contacted them, of course phone didnt work so it wasnt easy...
Tried to buy some costum M&Ms last year - Picture was declined, got automatic mails that the order would be cancelled - It didnt happen and they just...
J
John Gray
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and auth...
B
Bharat Suchak
trustpilot.com
Sep 30, 2025
Customs Notice not Distinguished and Clear
I recently ordered over £300 worth of items from their website. UPS delivery charged additional £115 customs. Called their support number and the lady...
M
Michelle Johnston.
trustpilot.com
Sep 30, 2025
Undisclosed £73 Import Fee – Misleading for UK Consumers
I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in Britis...
T
Teresa Treloar
trustpilot.com
Sep 30, 2025
Wow!!!
Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was...
H
Hanieh
trustpilot.com
Sep 30, 2025
The printing on the personalised M&Ms…
The printing on the personalised M&Ms were of a terrible quality. They were nothing...
P
Philip Richards
trustpilot.com
Sep 30, 2025
A great bespoke treat
We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Orderi...
M
Mike
trustpilot.com
Sep 30, 2025
Great service.!
...
E
Eliza Crocker
trustpilot.com
Sep 30, 2025
Order Returned to Shipper w/o Notice
I ordered a gift of custom M&Ms for Valentine's Day with an estimated delivery of 2/14. I received notice on 2/14 that the order had shipped with a ne...
I
I L
trustpilot.com
Sep 30, 2025
Terrible
Terrible. Paid so much for delivery only for it to be delayed and then not even be delivered to my address but to a pickup location. Phone support ter...
V
Veerle De Jaegher
trustpilot.com
Sep 30, 2025
perfect
perfect! My logo is exactly printed on the m&m's, the packaging is decent & the follow-up and...
G
Georgia Cooke
trustpilot.com
Sep 30, 2025
Wedding favours
Purchased for my wedding but the quality isn’t as id expect for the pric...
M
Monet
trustpilot.com
Sep 30, 2025
Poor Quality
Some of the M's were faded like the candy is old. I have previously purchased as gifts before with excellent results. This latest...
R
Renee
trustpilot.com
Sep 30, 2025
Extra fees and taxes for parcel
They didn’t mention the products are shipped from where. When I order from website, it shows the price in pounds, and the contact also is a UK phone n...
P
Phil Mitchell
trustpilot.com
Sep 30, 2025
This company took payment for a…
This company took payment for a delivery, failed to deliver after a month because of problems with their paperwork at customs and then had the cheek t...
M
Miu Ling Chan
trustpilot.com
Sep 30, 2025
Good service
Good custmers service especially nad...
G
George
trustpilot.com
Sep 30, 2025
Nice expensive
...
M
Marco Marignoli
trustpilot.com
Sep 30, 2025
Hidden taxes
Hidden taxes they removed a tax on the final bill, and then the same amount of tax was added again by the courie...
T
Tracy Farrell
trustpilot.com
Sep 30, 2025
Bespoke M&Ms colour and wording fading
Ordered bespoke M&Ms for our company cookies - these looked great for approx 3 months. After that the colour and wording faded and deemed useable. M&M...
c
customer
trustpilot.com
Sep 30, 2025
so easy to use and a great choice of…
so easy to use and a great choice of c...
Conclusion
Reviews for My M&M's show a mix of strong individual service interactions and recurring operational issues. Several customers praise easy online customisation, accurate colours and rapid problem resolution by support agents, and careful packing with cooling for warm-weather deliveries. However, a substantial number of reviewers report unexpected import, customs or brokerage fees and say checkout did not make these costs clear. There are also repeated reports of print fading or poor print quality on some orders and inconsistent communication or delivery handling. If you consider ordering, check shipping origin and customs policy before purchase, request tracking and sample/proof options where available, and document any defects promptly when contacting customer support.