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We Collect & Analyse Reviews

My M&M's
Experiences & Reviews

My M&M's is an online service for personalised M&M's, allowing customers to choose colours, add text, logos or photos and order custom confectionery for events and gifts. The site typically provides a design preview and multiple packaging options for occasions such as weddings, corporate events and parties. Customers place orders through the website checkout and items are shipped to the delivery address chosen at purchase. People researching reviews for My M&M's often look for information about shipping, customs, print fidelity and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 15d
Overall Rating
2.8

Our Analysis

🎯

Service quality

Customer service experiences vary: several reviewers praise fast, helpful support (quick fixes and authorised resolutions), while others report delivery errors, refund delays and inconsistent follow-up.

Share
17%
Mixed
💰

Value for money

Many reviewers report unexpected import duties, brokerage fees and extra taxes added after checkout, and several say print or product defects made the purchase poor value.

Share
13%
Weak

User experience

Site usability is often praised for easy customisation and colour/photograph options, but reviewers also flag unclear checkout notices, login problems and misleading UK-facing presentation.

Share
11%
Mixed
🔧

Product quality

Product feedback is split: some customers report accurate colours and crisp prints, while others describe faded prints, rubbed-off wording or discoloured/faded candies after short periods.

Share
13%
Mixed
📞

Communication

Communication issues are common: customers describe unsolicited messages, poor outreach about customs, unresponsive or hard-to-reach channels, though individual reps received praise in some cases.

Share
17%
Weak

Overall experience

Overall impressions tilt negative for many buyers due to hidden fees, delivery problems or quality faults, although a subset report highly satisfactory orders and support.

Share
29%
Weak

Our Independent Methodology

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Data Collection

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AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
René
trustpilot.com Sep 30, 2025

Sending spam that you never asked to get - Against the rules, and didnt pay the money back they promised to do automaticly before i contacted them, of course phone didnt work so it wasnt easy...

Tried to buy some costum M&Ms last year - Picture was declined, got automatic mails that the order would be cancelled - It didnt happen and they just...

J
John Gray
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and auth...

B
Bharat Suchak
trustpilot.com Sep 30, 2025

Customs Notice not Distinguished and Clear

I recently ordered over £300 worth of items from their website. UPS delivery charged additional £115 customs. Called their support number and the lady...

M
Michelle Johnston.
trustpilot.com Sep 30, 2025

Undisclosed £73 Import Fee – Misleading for UK Consumers

I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in Britis...

T
Teresa Treloar
trustpilot.com Sep 30, 2025

Wow!!!

Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was...

H
Hanieh
trustpilot.com Sep 30, 2025

The printing on the personalised M&Ms…

The printing on the personalised M&Ms were of a terrible quality. They were nothing...

P
Philip Richards
trustpilot.com Sep 30, 2025

A great bespoke treat

We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Orderi...

M
Mike
trustpilot.com Sep 30, 2025

Great service.!

...

E
Eliza Crocker
trustpilot.com Sep 30, 2025

Order Returned to Shipper w/o Notice

I ordered a gift of custom M&Ms for Valentine's Day with an estimated delivery of 2/14. I received notice on 2/14 that the order had shipped with a ne...

I
I L
trustpilot.com Sep 30, 2025

Terrible

Terrible. Paid so much for delivery only for it to be delayed and then not even be delivered to my address but to a pickup location. Phone support ter...

V
Veerle De Jaegher
trustpilot.com Sep 30, 2025

perfect

perfect! My logo is exactly printed on the m&m's, the packaging is decent & the follow-up and...

G
Georgia Cooke
trustpilot.com Sep 30, 2025

Wedding favours

Purchased for my wedding but the quality isn’t as id expect for the pric...

M
Monet
trustpilot.com Sep 30, 2025

Poor Quality

Some of the M's were faded like the candy is old. I have previously purchased as gifts before with excellent results. This latest...

R
Renee
trustpilot.com Sep 30, 2025

Extra fees and taxes for parcel

They didn’t mention the products are shipped from where. When I order from website, it shows the price in pounds, and the contact also is a UK phone n...

P
Phil Mitchell
trustpilot.com Sep 30, 2025

This company took payment for a…

This company took payment for a delivery, failed to deliver after a month because of problems with their paperwork at customs and then had the cheek t...

M
Miu Ling Chan
trustpilot.com Sep 30, 2025

Good service

Good custmers service especially nad...

G
George
trustpilot.com Sep 30, 2025

Nice expensive

...

M
Marco Marignoli
trustpilot.com Sep 30, 2025

Hidden taxes

Hidden taxes they removed a tax on the final bill, and then the same amount of tax was added again by the courie...

T
Tracy Farrell
trustpilot.com Sep 30, 2025

Bespoke M&Ms colour and wording fading

Ordered bespoke M&Ms for our company cookies - these looked great for approx 3 months. After that the colour and wording faded and deemed useable. M&M...

c
customer
trustpilot.com Sep 30, 2025

so easy to use and a great choice of…

so easy to use and a great choice of c...

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Conclusion

Reviews for My M&M's show a mix of strong individual service interactions and recurring operational issues. Several customers praise easy online customisation, accurate colours and rapid problem resolution by support agents, and careful packing with cooling for warm-weather deliveries. However, a substantial number of reviewers report unexpected import, customs or brokerage fees and say checkout did not make these costs clear. There are also repeated reports of print fading or poor print quality on some orders and inconsistent communication or delivery handling. If you consider ordering, check shipping origin and customs policy before purchase, request tracking and sample/proof options where available, and document any defects promptly when contacting customer support.