My M&M's
Experiences & Reviews
My M&M's is an online service for personalised M&M's, allowing customers to choose colours, add text, logos or photos and order custom confectionery for events and gifts. The site typically provides a design preview and multiple packaging options for occasions such as weddings, corporate events and parties. Customers place orders through the website checkout and items are shipped to the delivery address chosen at purchase. People researching reviews for My M&M's often look for information about shipping, customs, print fidelity and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Customer service experiences vary: several reviewers praise fast, helpful support (quick fixes and authorised resolutions), while others report delivery errors, refund delays and inconsistent follow-up.
Value for money
Many reviewers report unexpected import duties, brokerage fees and extra taxes added after checkout, and several say print or product defects made the purchase poor value.
User experience
Site usability is often praised for easy customisation and colour/photograph options, but reviewers also flag unclear checkout notices, login problems and misleading UK-facing presentation.
Product quality
Product feedback is split: some customers report accurate colours and crisp prints, while others describe faded prints, rubbed-off wording or discoloured/faded candies after short periods.
Communication
Communication issues are common: customers describe unsolicited messages, poor outreach about customs, unresponsive or hard-to-reach channels, though individual reps received praise in some cases.
Overall experience
Overall impressions tilt negative for many buyers due to hidden fees, delivery problems or quality faults, although a subset report highly satisfactory orders and support.
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Undisclosed £73 Import Fee – Misleading for UK Consumers
"I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in Britis..."
Wow!!!
"Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was..."
The printing on the personalised M&Ms…
"The printing on the personalised M&Ms were of a terrible quality. They were nothing..."
Excellent service
"Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and auth..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Sending spam that you never asked to get - Against the rules, and didnt pay the money back they promised to do automaticly before i contacted them, of course phone didnt work so it wasnt easy...
Tried to buy some costum M&Ms last year - Picture was declined, got automatic mails that the order would be cancelled - It didnt happen and they just...
Excellent service
Excellent service, I had an issue with my request, called the support team and within 5 minutes Nadia had my issue resolved and auth...
Customs Notice not Distinguished and Clear
I recently ordered over £300 worth of items from their website. UPS delivery charged additional £115 customs. Called their support number and the lady...
Undisclosed £73 Import Fee – Misleading for UK Consumers
I ordered personalised M&M’s from mms.com / en gb, which presents itself as a UK-based website. The domain is UK-specific, prices are listed in Britis...
Wow!!!
Wow! I am so excited about these personalized m&m’s for my son’s wedding rehearsal luncheon! They look great! They will be so surprised! The order was...
The printing on the personalised M&Ms…
The printing on the personalised M&Ms were of a terrible quality. They were nothing...
A great bespoke treat
We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Orderi...
Great service.!
...
Order Returned to Shipper w/o Notice
I ordered a gift of custom M&Ms for Valentine's Day with an estimated delivery of 2/14. I received notice on 2/14 that the order had shipped with a ne...
Terrible
Terrible. Paid so much for delivery only for it to be delayed and then not even be delivered to my address but to a pickup location. Phone support ter...
perfect
perfect! My logo is exactly printed on the m&m's, the packaging is decent & the follow-up and...
Wedding favours
Purchased for my wedding but the quality isn’t as id expect for the pric...
Poor Quality
Some of the M's were faded like the candy is old. I have previously purchased as gifts before with excellent results. This latest...
Extra fees and taxes for parcel
They didn’t mention the products are shipped from where. When I order from website, it shows the price in pounds, and the contact also is a UK phone n...
This company took payment for a…
This company took payment for a delivery, failed to deliver after a month because of problems with their paperwork at customs and then had the cheek t...
Good service
Good custmers service especially nad...
Nice expensive
...
Hidden taxes
Hidden taxes they removed a tax on the final bill, and then the same amount of tax was added again by the courie...
Bespoke M&Ms colour and wording fading
Ordered bespoke M&Ms for our company cookies - these looked great for approx 3 months. After that the colour and wording faded and deemed useable. M&M...
so easy to use and a great choice of…
so easy to use and a great choice of c...
Conclusion
Reviews for My M&M's show a mix of strong individual service interactions and recurring operational issues. Several customers praise easy online customisation, accurate colours and rapid problem resolution by support agents, and careful packing with cooling for warm-weather deliveries. However, a substantial number of reviewers report unexpected import, customs or brokerage fees and say checkout did not make these costs clear. There are also repeated reports of print fading or poor print quality on some orders and inconsistent communication or delivery handling. If you consider ordering, check shipping origin and customs policy before purchase, request tracking and sample/proof options where available, and document any defects promptly when contacting customer support.