Reviews often praise the product finish, design help, and attentive delivery teams. Many customers mention quick dispatch and useful updates throughout the buying process. Several reviews describe items arriving damaged, deliveries not turning up, and major product failures. A smaller number mention tricky self-assembly and unexpected delivery charges.
Examples from available reviews (Nov 2018 – Mar 2026).
Received extensive design support and exceptional customer service; quality is superb.
“customer services team were exceptional”
Received damaged furniture and experienced aggressive, unhelpful customer service.
“I received furniture that was damaged and incomplete on delivery”
Brass leg sheared off chair, causing injury and distrust in quality.
“brass leg snapped off chair”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Many reviews point to strong design help before purchase and flexible delivery arrangements. Several customers describe quick after-sales fixes and prompt replacements. A few reviews report aggressive or unhelpful replies after damage or defects were raised.
Reviews often highlight value for money, with customers citing good quality for the price on chairs, sofas, and other items. Many say their purchase felt worth the cost. A small number describe delivery fees as an unwanted extra charge.
Customers frequently describe an easy start-to-finish experience and say they would buy again. Repeated comments mention clear notifications and helpful delivery teams. A limited number of reviews say difficult assembly lowered satisfaction for some buyers.
Many reviews praise solid finishes, accurate styling, and durable seating. Several customers mention sturdy packaging and items arriving as expected. A small number report structural failures and safety worries, including snapped legs and cables.
Many reviewers praise quick updates, progress notifications, and responsive replies, including support by video call. Several mention clear tracking and confirmation messages. A few reports describe cancelled orders, difficult refund handling, and having to chase the advertised messaging service.
Most reviews lean toward high satisfaction with product quality and service. A noticeable set of low-rated reviews stands out, focused on damaged items, missed deliveries, and unresolved quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (5) · Quotes shortened · As of: March 2026
Brass leg sheared off chair, causing injury and distrust in quality.
“brass leg snapped off chair”
Multiple defects and very poor customer service during prolonged repair process.
“customer service are horrible”
Ordered black chairs arrived navy; return and refund process was obstructive.
“the chairs are NAVY!”
Heavy pendant cable snapped, creating a dangerous situation and poor service.
“one of the three cables simply snapped”
Chair arrived well boxed and colour was beautiful; worth the wait.
“The chair was boxed really well”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Furniture is a UK retailer selling home furniture and accessories. It offers seating, dining furniture, bedroom pieces, lighting, and related homeware for private homes. Product pages usually list specifications, dimensions, and care instructions to help customers choose. Shoppers can buy online and arrange home delivery, or use in-store services where available. The company also publishes contact options and customer support details for pre-sales questions and after-sales help.