Reviewers most often highlight prompt dispatch, helpful delivery teams and durable products that represent good value. Customer service is frequently described as responsive, with multiple reports of replacements or refunds being handled. Areas for caution include occasional non‑delivery or stock/refund incidents and repeated mentions of assembly effort required for some items. Prospective buyers may wish to confirm stock and check assembly requirements before ordering, and contact customer service promptly if issues arise.
Examples from available reviews (Nov 2018 – Feb 2026).
Issue resolved with prompt replacement after contacting customer service.
“So cannot fault the service and the way the problem was resolved.”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Chair stylish and comfortable; had to chase advertised WhatsApp service.
“I had to chase the WhatsApp service they advertise to view their products.”
Finds MyFurniture good value and durable with excellent service.
“I always find Myfurniture great value for money”
Most reviewers report prompt dispatch, punctual deliveries and careful handling; isolated cases report non‑delivery or stock/fulfilment problems.
Several reviewers state items are reasonably priced and present good value compared with competitors.
Limited mentions highlight issues with the advertised WhatsApp viewing and order/refund handling; customers sometimes had to chase support.
Majority describe durable, well‑made items that meet expectations; a minority report assembly difficulty or an initial faulty unit replaced.
Many reviewers praise helpful customer service and being kept informed; a few report poor initial contact or confusing automatic refund messages.
Most reviewers report a positive purchase experience and would buy again; a minority experienced non‑delivery or assembly problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (5) · Quotes shortened · As of: February 2026
Brass leg sheared off chair, causing injury and distrust in quality.
“brass leg snapped off chair”
Multiple defects and very poor customer service during prolonged repair process.
“customer service are horrible”
Ordered black chairs arrived navy; return and refund process was obstructive.
“the chairs are NAVY!”
Heavy pendant cable snapped, creating a dangerous situation and poor service.
“one of the three cables simply snapped”
Chair arrived well boxed and colour was beautiful; worth the wait.
“The chair was boxed really well”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Furniture is a UK home‑furnishings retailer operating through online and in‑person channels. Consumers typically research its product range, prices and customer service when comparing furniture suppliers in the UK market.