Reviewers most often highlight prompt dispatch, helpful delivery teams and durable products that represent good value. Customer service is frequently described as responsive, with multiple reports of replacements or refunds being handled. Areas for caution include occasional non‑delivery or stock/refund incidents and repeated mentions of assembly effort required for some items. Prospective buyers may wish to confirm stock and check assembly requirements before ordering, and contact customer service promptly if issues arise.
Examples from available reviews (Nov 2018 – Feb 2026).
Issue resolved with prompt replacement after contacting customer service.
“So cannot fault the service and the way the problem was resolved.”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Chair stylish and comfortable; had to chase advertised WhatsApp service.
“I had to chase the WhatsApp service they advertise to view their products.”
Finds MyFurniture good value and durable with excellent service.
“I always find Myfurniture great value for money”
Most reviewers report prompt dispatch, punctual deliveries and careful handling; isolated cases report non‑delivery or stock/fulfilment problems.
Several reviewers state items are reasonably priced and present good value compared with competitors.
Limited mentions highlight issues with the advertised WhatsApp viewing and order/refund handling; customers sometimes had to chase support.
Majority describe durable, well‑made items that meet expectations; a minority report assembly difficulty or an initial faulty unit replaced.
Many reviewers praise helpful customer service and being kept informed; a few report poor initial contact or confusing automatic refund messages.
Most reviewers report a positive purchase experience and would buy again; a minority experienced non‑delivery or assembly problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (5) · Quotes shortened · As of: February 2026
Received extensive design support and exceptional customer service; quality is superb.
“customer services team were exceptional”
Quick response to enquiry and very fast delivery; pleased customer.
“quick response to my inquiry”
Reviewer describes experience as absolutely brilliant and highly recommends.
“Absolutely brilliant! Highly recommended!”
Radiator cover is beautifully designed with flawless finish and elegance.
“The design is stunning, the finish is flawless”
Good customer service, sale sofas were great value and quality.
“really good quality and value for money”
Everything went smoothly from start to finish.
“All good from start to finish”
Quick, well-packaged glass delivery; good price and great quality.
“Delivery was quick and arrived well packaged”
Excellent service with clear notifications and helpful delivery team.
“Notified at every stage”
Strong after-sales support made post-purchase process seamless years later.
“Fantastic after sales support”
Loved mirrored tiles; great service, quick delivery and easy return.
“Absolutely love my mirrored tiles”
Very fast delivery and excellent-quality dining chairs; highly recommended.
“Amazing quality dining chairs!”
Thrilled with chair quality; customer service was outstanding too.
“the quality is fantastic and exactly what we hoped for”
Furniture beautiful and delivery team were respectful and helpful.
“Nothing was too much trouble”
Received damaged furniture and experienced aggressive, unhelpful customer service.
“I received furniture that was damaged and incomplete on delivery”
Reviewer praises the chairs' great quality.
“Great quality chairs!”
Reviewer states this is their favourite shop.
“My favourite shop”
Ordered six chairs; amazing look, very good quality and informed updates.
“they look amazing, very good quality”
Stylish, sturdy chairs arrived pre-assembled; delivery cost was higher than expected.
“My only gripe was how much delivery cost me”
Video call helped decide; quick delivery and product matched expectations.
“book a video call with the store”
Company accommodated order requirements and delivered on requested Saturday.
“delivered on a Saturday when required”
Pleased with chair quality, price and prompt well-packaged delivery.
“Very pleased with the quality and price of the chairs I bought.”
Issue resolved with prompt replacement after contacting customer service.
“So cannot fault the service and the way the problem was resolved.”
Happy with product appearance and delivery; would buy again.
“Would buy from here again”
Excellent end-to-end experience; mattress and service exceeded expectations.
“Fabulous experience from start to finish”
Novice assembled console easily and is very pleased with quality.
“The console was easy to build”
Chair stylish and comfortable; had to chase advertised WhatsApp service.
“I had to chase the WhatsApp service they advertise to view their products.”
Quick dispatch and delivery; chair met needs, great overall experience.
“So quick to despatch and deliver”
Lounge chairs delivered on schedule and placed in requested room.
“they arrived on the scheduled date”
Regular customer states My Furniture is the best in the UK.
“best furniture in UK”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Happy with furniture quality and excellent value for money.
“Quality amazing and so much value for what I paid”
Fast delivery with updates; easy assembly and good prices.
“kept informed all the way”
Quality furniture, helpful customer service, and timely delivery when in stock.
“Customer service from these guys is actually fantastic”
Items are stunning and service was fantastic; very satisfied.
“Fantastic items and fantastic service”
Good service with helpful updates throughout the process.
“kept up to date”
Chairs arrived on time and look great, but were hard to assemble.
“a little difficult to put up ourselves”
Loves chairs but frustrated that manufacturer leaves most assembly to customer.
“puts me off from buying more”
Finds MyFurniture good value and durable with excellent service.
“I always find Myfurniture great value for money”
Great customer service; helpful staff arranged returns despite courier issues.
“Customer service was great”
Order cancelled due to no stock and customer received an automatic refund.
“email received stating no stock and automatic refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Furniture is a UK home‑furnishings retailer operating through online and in‑person channels. Consumers typically research its product range, prices and customer service when comparing furniture suppliers in the UK market.