Reviews often praise the product finish, design help, and attentive delivery teams. Many customers mention quick dispatch and useful updates throughout the buying process. Several reviews describe items arriving damaged, deliveries not turning up, and major product failures. A smaller number mention tricky self-assembly and unexpected delivery charges.
Examples from available reviews (Nov 2018 – Mar 2026).
Received extensive design support and exceptional customer service; quality is superb.
“customer services team were exceptional”
Received damaged furniture and experienced aggressive, unhelpful customer service.
“I received furniture that was damaged and incomplete on delivery”
Brass leg sheared off chair, causing injury and distrust in quality.
“brass leg snapped off chair”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Many reviews point to strong design help before purchase and flexible delivery arrangements. Several customers describe quick after-sales fixes and prompt replacements. A few reviews report aggressive or unhelpful replies after damage or defects were raised.
Reviews often highlight value for money, with customers citing good quality for the price on chairs, sofas, and other items. Many say their purchase felt worth the cost. A small number describe delivery fees as an unwanted extra charge.
Customers frequently describe an easy start-to-finish experience and say they would buy again. Repeated comments mention clear notifications and helpful delivery teams. A limited number of reviews say difficult assembly lowered satisfaction for some buyers.
Many reviews praise solid finishes, accurate styling, and durable seating. Several customers mention sturdy packaging and items arriving as expected. A small number report structural failures and safety worries, including snapped legs and cables.
Many reviewers praise quick updates, progress notifications, and responsive replies, including support by video call. Several mention clear tracking and confirmation messages. A few reports describe cancelled orders, difficult refund handling, and having to chase the advertised messaging service.
Most reviews lean toward high satisfaction with product quality and service. A noticeable set of low-rated reviews stands out, focused on damaged items, missed deliveries, and unresolved quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (5) · Quotes shortened · As of: March 2026
Received extensive design support and exceptional customer service; quality is superb.
“customer services team were exceptional”
Quick response to enquiry and very fast delivery; pleased customer.
“quick response to my inquiry”
Reviewer describes experience as absolutely brilliant and highly recommends.
“Absolutely brilliant! Highly recommended!”
Radiator cover is beautifully designed with flawless finish and elegance.
“The design is stunning, the finish is flawless”
Good customer service, sale sofas were great value and quality.
“really good quality and value for money”
Everything went smoothly from start to finish.
“All good from start to finish”
Quick, well-packaged glass delivery; good price and great quality.
“Delivery was quick and arrived well packaged”
Excellent service with clear notifications and helpful delivery team.
“Notified at every stage”
Strong after-sales support made post-purchase process seamless years later.
“Fantastic after sales support”
Loved mirrored tiles; great service, quick delivery and easy return.
“Absolutely love my mirrored tiles”
Very fast delivery and excellent-quality dining chairs; highly recommended.
“Amazing quality dining chairs!”
Thrilled with chair quality; customer service was outstanding too.
“the quality is fantastic and exactly what we hoped for”
Furniture beautiful and delivery team were respectful and helpful.
“Nothing was too much trouble”
Received damaged furniture and experienced aggressive, unhelpful customer service.
“I received furniture that was damaged and incomplete on delivery”
Reviewer praises the chairs' great quality.
“Great quality chairs!”
Reviewer states this is their favourite shop.
“My favourite shop”
Ordered six chairs; amazing look, very good quality and informed updates.
“they look amazing, very good quality”
Stylish, sturdy chairs arrived pre-assembled; delivery cost was higher than expected.
“My only gripe was how much delivery cost me”
Video call helped decide; quick delivery and product matched expectations.
“book a video call with the store”
Company accommodated order requirements and delivered on requested Saturday.
“delivered on a Saturday when required”
Pleased with chair quality, price and prompt well-packaged delivery.
“Very pleased with the quality and price of the chairs I bought.”
Issue resolved with prompt replacement after contacting customer service.
“So cannot fault the service and the way the problem was resolved.”
Happy with product appearance and delivery; would buy again.
“Would buy from here again”
Excellent end-to-end experience; mattress and service exceeded expectations.
“Fabulous experience from start to finish”
Novice assembled console easily and is very pleased with quality.
“The console was easy to build”
Chair stylish and comfortable; had to chase advertised WhatsApp service.
“I had to chase the WhatsApp service they advertise to view their products.”
Quick dispatch and delivery; chair met needs, great overall experience.
“So quick to despatch and deliver”
Lounge chairs delivered on schedule and placed in requested room.
“they arrived on the scheduled date”
Regular customer states My Furniture is the best in the UK.
“best furniture in UK”
Customer reports not having received their furniture yet.
“I still haven’t received the furniture”
Happy with furniture quality and excellent value for money.
“Quality amazing and so much value for what I paid”
Fast delivery with updates; easy assembly and good prices.
“kept informed all the way”
Quality furniture, helpful customer service, and timely delivery when in stock.
“Customer service from these guys is actually fantastic”
Items are stunning and service was fantastic; very satisfied.
“Fantastic items and fantastic service”
Good service with helpful updates throughout the process.
“kept up to date”
Chairs arrived on time and look great, but were hard to assemble.
“a little difficult to put up ourselves”
Loves chairs but frustrated that manufacturer leaves most assembly to customer.
“puts me off from buying more”
Finds MyFurniture good value and durable with excellent service.
“I always find Myfurniture great value for money”
Great customer service; helpful staff arranged returns despite courier issues.
“Customer service was great”
Order cancelled due to no stock and customer received an automatic refund.
“email received stating no stock and automatic refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Furniture is a UK retailer selling home furniture and accessories. It offers seating, dining furniture, bedroom pieces, lighting, and related homeware for private homes. Product pages usually list specifications, dimensions, and care instructions to help customers choose. Shoppers can buy online and arrange home delivery, or use in-store services where available. The company also publishes contact options and customer support details for pre-sales questions and after-sales help.