Reviews Analysed
20
We Collect & Analyse Reviews
My Furniture
Experiences & Reviews
My Furniture is a UK home‑furnishings retailer operating through online and in‑person channels. Consumers typically research its product range, prices and customer service when comparing furniture suppliers in the UK market.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report prompt dispatch, punctual deliveries and careful handling; isolated cases report non‑delivery or stock/fulfilment problems.
Share
Strong
25%
💰
Value for money
Several reviewers state items are reasonably priced and present good value compared with competitors.
Share
Strong
7%
⚡
User experience
Limited mentions highlight issues with the advertised WhatsApp viewing and order/refund handling; customers sometimes had to chase support.
Share
Weak
3%
🔧
Product quality
Majority describe durable, well‑made items that meet expectations; a minority report assembly difficulty or an initial faulty unit replaced.
Share
Strong
22%
📞
Communication
Many reviewers praise helpful customer service and being kept informed; a few report poor initial contact or confusing automatic refund messages.
Share
Strong
13%
⭐
Overall experience
Most reviewers report a positive purchase experience and would buy again; a minority experienced non‑delivery or assembly problems.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
There was a problem with the first…
"There was a problem with the first chair, but after a phone all a replacement was arranged, it arrived..."
J Hall
Trustpilot
Sep 30, 2025
Featured for: Product fault resolved promptly by phone
I still haven’t received the furniture
"I still haven’t rec..."
Valerie Mansley
Trustpilot
Sep 30, 2025
Featured for: Not received delivery; negative review
I love my chair!
"I love my chair!! It is stylish , solid and comfortable. Delivery was quick. This would have been a 5 star review but for the fact that I had to chase..."
Elizabeth
Trustpilot
Sep 30, 2025
Featured for: Had to chase WhatsApp; mixed experience
I always find Myfurniture great value…
"I always find Myfurniture great value for money when compared to other furniture companies providing this same look. I love their gold with contrastin..."
Harry Padam
Trustpilot
Sep 30, 2025
Featured for: Detailed long-term value and durability
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
m
mrs dj wright
trustpilot.com
Sep 30, 2025
Very pleased with the quality and price…
Very pleased with the quality and price of the chairs I bought. Ex...
J
J Hall
trustpilot.com
Sep 30, 2025
There was a problem with the first…
There was a problem with the first chair, but after a phone all a replacement was arranged, it arrived...
M
MICHELLE ROBIN
trustpilot.com
Sep 30, 2025
Love it looks great and delivery was…
Love it looks great and delivery was...
E
Eleanor Green
trustpilot.com
Sep 30, 2025
Fabulous experience from start to…
Fabulous experience from start to finish and my mattress is an absol...
M
Mrs Jane Hodkinson
trustpilot.com
Sep 30, 2025
The console was easy to build
The console was easy to build; and I am a novice, the quality i...
E
Elizabeth
trustpilot.com
Sep 30, 2025
I love my chair!
I love my chair!! It is stylish , solid and comfortable. Delivery was quick. This would have been a 5 star review but for the fact that I had to chase...
K
Kimmie
trustpilot.com
Sep 30, 2025
Fabulous and would purchase again
So quick to despatch and deliver and the chair is amazi...
M
Marina Giddings
trustpilot.com
Sep 30, 2025
Ordered new lounge chairs
Ordered new lounge chairs, they arrived on the scheduled date and early in the morning too, w...
T
Tony
trustpilot.com
Sep 30, 2025
I always purchase my furniture here
I always purchase my furnitu...
V
Valerie Mansley
trustpilot.com
Sep 30, 2025
I still haven’t received the furniture
I still haven’t rec...
K
Kim McQueen
trustpilot.com
Sep 30, 2025
Fabulous service
Fabulous service, so happy with my furniture. Q...
B
Brian
trustpilot.com
Sep 30, 2025
Great table and sidetable super fast…
Great table and sidetable super fast delivery and kept informed all the way. Items easy to assembl...
T
T Morgan
trustpilot.com
Sep 30, 2025
Such a good company 😊
Quality furniture that’s reasonably priced I have had some really beautiful pieces. Customer service from these guys is actually fantastic, too they a...
N
Nic Hay
trustpilot.com
Sep 30, 2025
Fantastic items and fantastic service
Fantastic items and fantastic service Cannot fault My-Furniture-UK at all, all of the items I have pur...
M
Ms French
trustpilot.com
Sep 30, 2025
Good service kept up to date many thanks
Good service kept up...
S
Sue
trustpilot.com
Sep 30, 2025
Lovely comfortable chairs!
I ordered 8 dining chairs which arrived on time. They are absolutely lovely and look amazing with our black dining table....
F
Flower
trustpilot.com
Sep 30, 2025
Why don’t you assemble?
Absolutely love the chairs but manufacturers need to be assembling the whole chair bar the legs. To...
H
Harry Padam
trustpilot.com
Sep 30, 2025
I always find Myfurniture great value…
I always find Myfurniture great value for money when compared to other furniture companies providing this same look. I love their gold with contrastin...
M
Mr Ali
trustpilot.com
Sep 30, 2025
Customer service was great
Customer service was great. I had to return half my order of bevelled mirrors, as my daughter had changed her design after ordering the mirrors. I cal...
J
JM
trustpilot.com
Sep 30, 2025
Order placed
Order placed, money taken, some days later email received stating no stock and automatic...
Conclusion
Reviewers most often highlight prompt dispatch, helpful delivery teams and durable products that represent good value. Customer service is frequently described as responsive, with multiple reports of replacements or refunds being handled. Areas for caution include occasional non‑delivery or stock/refund incidents and repeated mentions of assembly effort required for some items. Prospective buyers may wish to confirm stock and check assembly requirements before ordering, and contact customer service promptly if issues arise.