Many customers describe fast transactions and items arriving in very good condition. Others report parcels going missing, payments being withheld, and big value cuts after inspection. Some buyers highlight clear updates and quick payouts. Other customers say cases drag on and support replies don’t help.
Examples from available reviews (Mar 2021 – Feb 2026).
Products were good quality, accurately described, and shipped securely.
“Good quality products, accurate description, keen prices, and quick protected shipping.”
Selling my iPhone was seamless and payment was made same day.
“payment was made the same day they evaluated the phone.”
They lost my parcel and refused to pay, leaving me £227 down.
“wont pay me what they owe cause they lost my parcel at their warehouse.”
They slashed the agreed offer citing deep scratches after receiving the phone.
“after accepting their offer of £340 they now say only £68”
Customers often mention quick dispatch and same-day or otherwise fast payments after selling. Many reviews also describe missing parcels, refused payouts, and slow or incomplete checks that left sellers without payment. Several accounts say refunds only came through after a long dispute.
Many reviewers say trade-in offers and resale prices stack up well against alternatives, and that the quoted amounts were paid. A recurring complaint is sudden, large cuts to agreed offers, blamed on alleged damage, which reviewers say wiped out the value of the deal. A minority report fair payments with no problems.
Users frequently praise the simple online process, straightforward postage steps, and fast order dispatch. A small number mention promo codes not working or courier delivery failures. People who completed sales or purchases smoothly also speak well of the site navigation and payment flow.
Many buyers say items arrived in excellent condition—phones, books, and media—packed with care. Other reviews describe items received or returned with new scratches, cracks, or other damage, and warranty claims rejected after inspection. Several reviews say refurbished goods met expectations, alongside complaints about damaged returns.
Several reviews point to timely updates and named staff who solved issues and paid quickly. Many complaints mention generic email replies, slow responses, and trouble getting refunds or clear explanations. Some accounts describe clear communication when things went well and poor communication once disputes started.
Reviews show a clear divide between smooth, fast transactions and cases involving major losses or disputes that never got resolved. Positive experiences focus on quick payment and accurate descriptions. Negative ones focus on lost parcels, steep revaluations, and disappointing dispute handling.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Great service and the best prices according to reviewer.
“Great service and best prices offered as far as I can see.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Music Magpie runs an online site that buys and sells used electronics, CDs, DVDs, games, and books. It gives instant online valuations for devices like phones, tablets, and consoles, and provides prepaid postage labels for sellers. The company checks returned and purchased items, then sells them on the site as refurbished or second-hand stock. After inspection, it pays sellers by bank transfer, and customer support deals with refunds, replacements, and warranty questions.