Many customers describe fast transactions and items arriving in very good condition. Others report parcels going missing, payments being withheld, and big value cuts after inspection. Some buyers highlight clear updates and quick payouts. Other customers say cases drag on and support replies don’t help.
Examples from available reviews (Mar 2021 – Feb 2026).
Products were good quality, accurately described, and shipped securely.
“Good quality products, accurate description, keen prices, and quick protected shipping.”
Selling my iPhone was seamless and payment was made same day.
“payment was made the same day they evaluated the phone.”
They lost my parcel and refused to pay, leaving me £227 down.
“wont pay me what they owe cause they lost my parcel at their warehouse.”
They slashed the agreed offer citing deep scratches after receiving the phone.
“after accepting their offer of £340 they now say only £68”
Customers often mention quick dispatch and same-day or otherwise fast payments after selling. Many reviews also describe missing parcels, refused payouts, and slow or incomplete checks that left sellers without payment. Several accounts say refunds only came through after a long dispute.
Many reviewers say trade-in offers and resale prices stack up well against alternatives, and that the quoted amounts were paid. A recurring complaint is sudden, large cuts to agreed offers, blamed on alleged damage, which reviewers say wiped out the value of the deal. A minority report fair payments with no problems.
Users frequently praise the simple online process, straightforward postage steps, and fast order dispatch. A small number mention promo codes not working or courier delivery failures. People who completed sales or purchases smoothly also speak well of the site navigation and payment flow.
Many buyers say items arrived in excellent condition—phones, books, and media—packed with care. Other reviews describe items received or returned with new scratches, cracks, or other damage, and warranty claims rejected after inspection. Several reviews say refurbished goods met expectations, alongside complaints about damaged returns.
Several reviews point to timely updates and named staff who solved issues and paid quickly. Many complaints mention generic email replies, slow responses, and trouble getting refunds or clear explanations. Some accounts describe clear communication when things went well and poor communication once disputes started.
Reviews show a clear divide between smooth, fast transactions and cases involving major losses or disputes that never got resolved. Positive experiences focus on quick payment and accurate descriptions. Negative ones focus on lost parcels, steep revaluations, and disappointing dispute handling.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
They offered a fair price and paid instantly with no quibbling.
“Offered a fair price for my old iPhone No quibbling once received, paid instantly.”
Product had excellent quality and value with fast delivery.
“Excellent quality and value with fast delivery.”
Reviewer has been more than happy and urges them to continue.
“I have been more than happy so far,continue as you mean to go on!!!!”
Service was easy to use and they paid the quoted amount.
“Easy to Use Service & Paid the Quoted Amount”
They refunded and quickly replied, sending a replacement video.
“a refund was made by Musicmagpie.”
Music Magpie were fine but delivery company Evri failed to deliver.
“I have still to actually get my packet.”
Selling my iPhone was seamless and payment was made same day.
“payment was made the same day they evaluated the phone.”
They are the go-to company and unlikely to disappoint.
“The company is the go to, what ever you won't, go to music magpie you won't be disappointed.”
Second-hand books arrived in very good condition with decent delivery times.
“Also the books are always in very good condition.”
As usual, Music Magpie delivered satisfactorily.
“As usual the magpie delivers.”
They failed to process my item within guarantee and reduced the quote, causing loss.
“they failed to process the item within the period”
They judged device Knox-void, offered 10% and refused reassessment despite evidence.
“I was offered 10% of the original quote.”
They revised the offer and provided poor service throughout.
“Poor service all around.”
They reduced the offer claiming damage, making the deal not worthwhile.
“Completely untrustworthy.”
They repeatedly missed collections and failed to respond properly.
“no one arrived.”
Item never arrived and they refused to refund shipping costs.
“Item never arrived”
They sent wrong items and provided poor customer care.
“Music Magpie send FOUR wrong items”
Premium next-day delivery missed and refund process obstructive.
“The phone was not delivered as per the agreement”
Customer service used generic replies and failed to refund promptly.
“copied and pasted ready made replies”
They downgraded offer due to alleged missing controller and underpaid.
“reducing their offer from £286 to £26”
Received a badly damaged CD and found communication difficult.
“I received a really damaged music CD.”
If problems arise, communication is only email and ineffective.
“if a problem don't expect communication”
They claimed not to receive a signed delivery and kept the item.
“My Ipad is gone for nothing...”
Devices were stolen and customer service responses were slow and unhelpful.
“Communication was abysmal from the start”
The kiosk charged fees and offered a much lower valuation than expected.
“they offered me £54!”
They blamed the seller, drastically downgraded valuation, and ignored complaints.
“downgrade was from £80 to £7.50.”
They severely undervalued my PS5 and returned it damaged with poor support.
“offered me £20 for it”
Item arrived damaged but they refused to investigate or accept responsibility.
“imply that I tried to commit fraud”
After repeated faults, they refunded but did not resolve the issue.
“gave me my money back”
Watch failed and they refused warranty claim citing accidental damage.
“they wrote back to say I had caused some accidental damage”
They kept two payments after a cancelled order and were unreachable.
“they have kept both payments”
They returned the phone with additional scratches and reduced its value.
“I received the phone and noticed quite a lot of scratches on my screen”
Perfect gift for my small sister. I did not know what to give her until I came across Music Magpie. It was easy navigating through their website and within a few minutes, I had picked the Apple iPhone 11 Pro Max. The ordering process was simple, great prices for the wide range of products and excellent customer service. The phone arrived in pristine condition and it has amazing features. The memory size is fine, speed, camera, easy to use and so many apps. She is really having fun and I like it. In case I need to buy another phone, you are my choice.
Service was clear, quick, and payment was prompt.
“Fantastic service”
Website was easy to use and they kept me informed.
“MusicMagpie website is so easy to navigate”
Good value, easy dispatch and quick payment.
“Very good value”
Service was smooth, postage easy, and payment was full.
“Extremely smooth service”
Simple process with better valuation and fast payment.
“Valuation better than other sites I visited.”
Prices seemed fair and service has been good so far.
“The price for the items seems fair”
They provided fast service and kept me informed throughout.
“always kept you in the loop.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Music Magpie runs an online site that buys and sells used electronics, CDs, DVDs, games, and books. It gives instant online valuations for devices like phones, tablets, and consoles, and provides prepaid postage labels for sellers. The company checks returned and purchased items, then sells them on the site as refurbished or second-hand stock. After inspection, it pays sellers by bank transfer, and customer support deals with refunds, replacements, and warranty questions.