Customers often praise Montirex for solid garment quality and a smooth online ordering process. Many reviews also point to fast, helpful customer support that sorts problems quickly. A smaller but recurring group of complaints focuses on delivery failures, missing parcels, and slow refunds. Several reviewers also mention uneven sizing in children’s items.
Examples from available reviews (Nov 2022 – Mar 2026).
Montirex sent a prompt replacement after carrier lost the parcel.
“Within a matter of hours a replacement was sent out.”
Clothes praised for amazing fit, fabric and colourways.
“The clothes are amazing, the fit, the fabric, the colour ways.”
Orders marked delivered in Dublin but items worth €460 were not received.
“Both items are marked as delivered but items have not been received”
Children's clothing runs much smaller than expected, causing frustration.
“The sizing is ridiculous!!”
Reviewers often describe customer service as quick to respond and focused on fixing issues. Many mention fast replacements, prompt email replies, and speedy support through social channels. A noticeable minority say promises were not kept, refunds went missing, or replacements never moved forward.
Many customers describe the products as good value and link repeat purchases to price and quality. Several mention discounts and say the brand feels affordable. For those affected, reports of lost payments and refunds that never get resolved weaken the sense of value.
Reviews regularly praise the website and app for simple ordering and easy navigation. Shoppers often note quick checkout and clear product pages. Several reviews highlight inconsistent children’s sizing, which makes returns and repeat buying harder.
Reviews frequently compliment the materials, fit, and finishing. Customers report sturdy fabrics, a good fit, and items that hold up well in the wash. Fewer reviews mention damaged parcels, faulty items, or prints that wear down.
Many customers say they get timely, helpful replies by email and messenger. Others describe slow responses or no reply, especially when delivery goes wrong. These communication gaps often come alongside missing parcels and refund disputes.
Strong reviews focus on product quality, easy ordering, and proactive help from support. Negative reviews concentrate on delivery problems, missing items, and refunds that do not get resolved. Overall, the feedback shows high satisfaction with the products but repeated failures in shipping and follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Montirex sent a prompt replacement after carrier lost the parcel.
“Within a matter of hours a replacement was sent out.”
Parcel not received after eight to nine days since ordering.
“I still don’t have my parcel and it’s been about 8-9 days since ordering it”
Customer service quickly replaced bobbling tracksuit bottoms, new pair sent.
“a lovely lady called Molly sorted this for me almost instantly.”
Website is brilliant and easy to use.
“Brilliant easy to use website”
Products have lovely material and wash well.
“Great products, lovely material, washes well.”
Next-day delivery paid for did not arrive; reviewer will not buy again.
“Delivery never arrived and I paid for next day delivery at 4.99”
Product is amazing but sign starts tacking after a few washes.
“Amazing but the sign gets tacking after a few washes”
Easy website, quick delivery, and son loves the tracksuits.
“son loves his new tracksuits”
Fast delivery, great quality and a good NHS worker discount.
“Fast Delivery, Great Quality & Good Discount for NHS Workers Xx”
Son loves the colour; good price, quality and excellent service.
“he absolutely loves this great price good quality and excellent service”
Reviewer praises the clothing quality as amazing.
“Amazing quality clothes!”
Consistently great customer service and excellent-quality items.
“I've always had great customer service from montirex , and all the items I've bought from here have been excellent quality , definitely 1 of our go to places to shop now .”
Outstanding, fuss-free customer service restored confidence in online buying.
“the customer service was outstanding.”
Parcel marked as delivered but not actually received.
“Haven’t received it but saying it’s been delivered”
Clothing offers excellent quality for the price.
“Excellent quality for money”
Ordering was easy and sportswear quality was good.
“Easy to order and good quality sports wear”
Reviewer had a great experience and highly recommends the product.
“Great experience, lovely product. Highly recommend..”
Clothes praised for amazing fit, fabric and colourways.
“The clothes are amazing, the fit, the fabric, the colour ways.”
Entire process from order to delivery was amazing.
“From order to delivery amazing”
Shop and staff were praised as great and brilliant.
“Great shop and brilliant staff.”
Parcel missing for three weeks and promised replacement not yet sent.
“the parcel went missing and after numerous emails was promised a replacement”
Son likes the material and frequently buys Montirex clothing.
“My son always buys montirex clothing he likes the material”
Order and returns were easy but refund still not received.
“still haven’t received my refund.”
Favourite sportswear brand with good quality and fast delivery.
“Good designs, good quality, comfortable and fast delivery.”
Quick delivery, easy returns and top quality materials.
“Top quality materials aswell”
Fast delivery and great quality producing a good overall experience.
“Fast delivery, great quality, all round good experience”
Delivery was quick and son loved the top.
“my son loved the top”
Easy to order with fast delivery and lovely clothing.
“Easy to order,fast delivery and lovely clothing when arrived,ideal gifts”
Reviewer expressed thanks and a positive impression.
“Great thanks”
Montirex arranged a return promptly and earned a strong recommendation.
“Montirex were brilliant and arranged the return for us.”
Customer service was excellent with prompt email replies resolving an issue.
“The customer service was second to none.”
App and clothes were excellent with very good deals.
“Excellent clothes and App and very good deals thank you”
Order was not received by the customer.
“My order wasnt Received”
Good prices, fast delivery, and reviewer recommends buying online.
“Excellent choice price & fast delivery”
Item ordered a week ago still has not arrived.
“I still haven’t received this item I ordered a week ago”
Goods not delivered and slow responses with no refund yet.
“Goods were never delivered, takes hours & even days to answer emails and still no goods and or money back for the lost parcel”
Tracksuit order placed ten days ago has not been received.
“still haven’t received our order”
Great price, on-time delivery and good quality; reviewer would recommend.
“great price and when received great quality too.”
Super fast delivery and a nice, good-quality coat.
“Super fast delivery and the coat is really nice too. Nice quality.”
Reviewer reports consistently excellent experience.
“Excellent as always”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Montirex is a UK sportswear and activewear retailer that sells clothing online. It offers ranges for men, women, and children, including jackets, tops, and bottoms. Product pages usually show photos and size guidance to help shoppers judge fit and fabric. The company runs an e-commerce site and takes online payments for UK and international orders.