Customers often praise Montirex for solid garment quality and a smooth online ordering process. Many reviews also point to fast, helpful customer support that sorts problems quickly. A smaller but recurring group of complaints focuses on delivery failures, missing parcels, and slow refunds. Several reviewers also mention uneven sizing in children’s items.
Examples from available reviews (Nov 2022 – Mar 2026).
Montirex sent a prompt replacement after carrier lost the parcel.
“Within a matter of hours a replacement was sent out.”
Clothes praised for amazing fit, fabric and colourways.
“The clothes are amazing, the fit, the fabric, the colour ways.”
Orders marked delivered in Dublin but items worth €460 were not received.
“Both items are marked as delivered but items have not been received”
Children's clothing runs much smaller than expected, causing frustration.
“The sizing is ridiculous!!”
Reviewers often describe customer service as quick to respond and focused on fixing issues. Many mention fast replacements, prompt email replies, and speedy support through social channels. A noticeable minority say promises were not kept, refunds went missing, or replacements never moved forward.
Many customers describe the products as good value and link repeat purchases to price and quality. Several mention discounts and say the brand feels affordable. For those affected, reports of lost payments and refunds that never get resolved weaken the sense of value.
Reviews regularly praise the website and app for simple ordering and easy navigation. Shoppers often note quick checkout and clear product pages. Several reviews highlight inconsistent children’s sizing, which makes returns and repeat buying harder.
Reviews frequently compliment the materials, fit, and finishing. Customers report sturdy fabrics, a good fit, and items that hold up well in the wash. Fewer reviews mention damaged parcels, faulty items, or prints that wear down.
Many customers say they get timely, helpful replies by email and messenger. Others describe slow responses or no reply, especially when delivery goes wrong. These communication gaps often come alongside missing parcels and refund disputes.
Strong reviews focus on product quality, easy ordering, and proactive help from support. Negative reviews concentrate on delivery problems, missing items, and refunds that do not get resolved. Overall, the feedback shows high satisfaction with the products but repeated failures in shipping and follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Still waiting for delivery; UPS visited to seek customs charges.
“have had ups at my door looking for custom charges”
Parcel and garment arrived damaged; replacement requests went unanswered.
“both packaging and garment were full of holes”
Order was missing one of three items, leaving reviewer unable to complete a birthday present.
“Only got 2/3 items.”
Customer service quickly resolved a duplicate order via Facebook messenger.
“sorted the problem within 10 minutes”
Responsive, helpful customer service inspires trust and repeat shopping.
“Amazing customer service.”
Responsive customer service achieved a positive outcome for a faulty item.
“very responsive, with a positive outcome for a faulty item.”
Exceptional customer service resolved multiple customer errors quickly.
“The customer service has been absolutely exceptional”
Orders marked delivered in Dublin but items worth €460 were not received.
“Both items are marked as delivered but items have not been received”
No items received though emails claim delivery; reviewer alleges theft.
“No items at all! Email keeps saying they were delivered.”
Clothes are great and delivery was fast.
“Great clothes, fast delivery”
Children's clothing runs much smaller than expected, causing frustration.
“The sizing is ridiculous!!”
Paid for next-day delivery but package delayed and no reply.
“they haven't replied”
Paid £170 but parcel missing and company stopped responding.
“£170 down the drain just before Christmas”
Bought larger-size children's clothes but items were too small and tight.
“they all well too small, tight on him.”
Sizing inconsistent despite acceptable quality, desired sizes now unavailable.
“their sizing is all over the place.”
Delivery on time, product quality excellent and child pleased.
“quality amazing”
Sizes very small and returns cost reviewer money, poor service.
“Very small sizes, absolute crap”
Returns address changed repeatedly and £80 has been lost.
“80 pounds gone down the drain”
I recently purchased sportswear clothing from Montirex and I must say that my experience was nothing short of amazing. Their range of cutting edge sportswear clothing is impressive, and the quality of the products is excellent.
The Men’s Tops, Bottoms, Jackets, Coats that are designed to enhance performance work amazingly well. The breathable fabric keeps me cool even during intense workouts while providing great comfort at the same time.
One thing that stood out to me about Montirex was their customer service. They were prompt in answering all my queries regarding size and fit before making a purchase. Moreover, they delivered my order on time without any hassle.
Overall, I am extremely impressed with Montirex's sportswear clothing line; it has truly exceeded my expectations. From the quality of their products to exceptional customer service – they have nailed everything perfectly!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Montirex is a UK sportswear and activewear retailer that sells clothing online. It offers ranges for men, women, and children, including jackets, tops, and bottoms. Product pages usually show photos and size guidance to help shoppers judge fit and fabric. The company runs an e-commerce site and takes online payments for UK and international orders.