Some customers strongly praise the product quality. A larger group describes problems with shipping, returns, and refunds. Many say customer service does not respond and that delivery records are disputed. Reviews range from very satisfied to cases where buyers report unresolved financial loss.
Examples from available reviews (Nov 2021 – Mar 2026).
Wrong item sent, return lost, and customer service has not resolved the $70 loss.
“they tell me every time that there is no record of this return”
Returned dresses received but refund still withheld despite tracking evidence.
“I'm still waiting for my refund”
Very poor material and disproportionate shipping and return costs.
“The quality of the material is sooo poor and the size also very inappropriate.”
Clothes are high quality and very affordable.
“Amazing quality clothes and so affordable.”
Reviews frequently mention failed deliveries and incorrect items. Several customers say refunds were not issued after returns, or that returned parcels were marked as not delivered.
Multiple reviews point to high return shipping fees and unexpected deductions from refunds. Some reviewers also describe the prices as affordable and good value.
Customers report orders stuck in procurement and return labels that are unreadable, blocking shipment. Some reviewers also describe smooth checkout and quick delivery.
Many reviewers mention sizing problems, polyester arriving instead of advertised cotton, and weak tailoring. Other reviews specifically praise fast delivery and high-quality clothing.
A large group of reviews describe support that does not respond, relies on automated messages, or closes cases without fixing the issue. A few comments note helpful or timely replies.
Feedback splits between five-star praise for the products and many one-star complaints about fulfilment and refunds. Several reviews allege financial loss, while others say they were very satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Advertised 10% discount not honoured and staff unhelpful.
“advertised as 10% discount on the website but i was charged full price”
Return label unreadable and size much smaller, cannot ship return.
“Return label such poor quality the post office cannot read the label”
Reviewer calls company bad and complains about undisclosed high return fees.
“return fees are very high”
Order never arrived and customer service did not handle the case.
“Disgusting customer service.”
Customer reports misleading free shipping and very high return costs with poor service.
“Unverschämte Versandkosten”
Poor quality and customer service; return not received and no refund.
“did not get my return, did not pay me back.”
Very poor material and disproportionate shipping and return costs.
“The quality of the material is sooo poor and the size also very inappropriate.”
Clothes poorly made and return would cost more than products.
“The clothes are really poorly made and the material is miserable.”
Only three of five items received and company blamed customer.
“they only got three of the 5 items I ordered”
Return process required expensive cargo payment and sizes were inaccurate.
“The return process is so hard”
Company did not send two paid items and disputed delivery.
“They STOLE my money and did not send me the items I paid for.”
Order never arrived and refund was not issued.
“I made an order and it never arrived”
Customer asks where their package is.
“Where my package at mfs?”
Return charges were higher than stated and items differed.
“Instead $22-$23 was deducted.”
Company did not provide promised free return label and refunds were costly.
“They did not give me a free return label as indicated on the website”
Order arrived quickly and items were high quality.
“I am very happy with the quality of the items.”
Products have poor tailoring, visible strings, and are not cotton.
“Their products are the worst quality”
Company charged incorrect amounts and refunded less than charged.
“they stole me 312 aed (87 euro).”
Honestly, I am really dissatisfied with the service that Modanisa has provided me thus far.
They sent me the wrong order, and when I attempted to contact them, they did not respond to my emails; all I received was a Facebook post stating that I was a sturbon client and that the things they sent me were in accordance with the order.
I've never had to deal with such poor customer service before in my life.
Modanisa is definitely not a company I will do business with in the future.
Ultimately, I was forced to pay for something that I had not even asked for.
They are completely unwilling to alter the order or conduct a refind.
This internet shop is a scumbag, and you should avoid it at all costs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Modanisa is an online retailer focused on modest fashion. It sells items such as hijabs, abayas, dresses, swimwear, and accessories. Product pages provide size guides and fabric details to support purchase decisions. Shoppers can pay online and track orders through courier partners. Modanisa posts a returns policy and offers customer support channels for order questions.