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Modanisa
Reviews & Experiences

Reviews in this set consistently highlight problems with customer service responsiveness, refunds and shipping. Many customers report unanswered emails or messages, delayed or missing deliveries, and refunds that are late or deducted for shipping. Product issues appear repeatedly for sizing and material accuracy. Consumers should check Modanisa’s shipping and return terms before ordering, keep order and tracking records, and consider alternative sellers for time‑sensitive purchases or high‑value orders.

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Overview & Key Metrics

Review count
61
Sources
trustpilot.com, reviews.io, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Most reviewers report unresponsive or slow customer service for order, return or refund issues; many say multiple contacts go unanswered.

💰

Value for money

Frequent complaints about withheld refunds, unexpected shipping fees and return charges; customers report losing money or being charged for faults.

⚡

User experience

Several reviewers describe delayed shipping, orders stuck in ‘procurement’ and unclear tracking updates that caused inconvenience or missed travel plans.

🔧

Product quality

Multiple reports of items arriving faulty, with incorrect materials or sizing that runs small compared with descriptions and images.

📞

Communication

Customers repeatedly report no replies via email, WhatsApp or social channels; automated responses and repeated delays are commonly mentioned.

⭐

Overall experience

Most reviewers summarise their experience negatively, citing unresolved refunds, missing parcels and poor responsiveness from support teams.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026

Anonymous
May 13, 2025 · reviews.io
Anonymous
Aug 08, 2024 · reviews.io
Anonymous
Apr 25, 2024 · reviews.io
Wafaa
Jan 15, 2024 · reviews.io
Froncek
Sep 01, 2023 · reviews.io
Fatma
Aug 27, 2023 · reviews.io
Anonymous
Jul 15, 2023 · reviews.io
Anonymous
Jul 08, 2023 · reviews.io
Anonymous
Jul 02, 2023 · reviews.io
Anonymous
Jun 18, 2023 · reviews.io
Anonymous
Jun 13, 2023 · reviews.io
Anonymous
May 03, 2023 · reviews.io
Amy
May 03, 2023 · reviews.io
Nunya Business
Apr 15, 2023 · reviews.io
Anonymous
Mar 28, 2023 · reviews.io
Anonymous
Jan 22, 2023 · reviews.io
Sebil Arslan
Dec 20, 2022 · reviews.io
Sara
Dec 01, 2022 · reviews.io
Anonymous
Nov 11, 2022 · reviews.io
Oana
Oct 11, 2022 · reviews.io
Muhaj Prathap 5/5

Honestly, I am really dissatisfied with the service that Modanisa has provided me thus far.

They sent me the wrong order, and when I attempted to contact them, they did not respond to my emails; all I received was a Facebook post stating that I was a sturbon client and that the things they sent me were in accordance with the order.

I've never had to deal with such poor customer service before in my life.

Modanisa is definitely not a company I will do business with in the future.

Ultimately, I was forced to pay for something that I had not even asked for.

They are completely unwilling to alter the order or conduct a refind.

This internet shop is a scumbag, and you should avoid it at all costs.

Nov 30, 2021 · Collected.reviews

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Modanisa

Modanisa is an online fashion retailer specialising in modest clothing and hijabs, operating a global e-commerce site and mobile app. The platform lists garments, accessories and related items from multiple brands and ships internationally. Consumers typically interact with Modanisa through its website, app, and standard customer‑support channels such as email, social media and carrier tracking.