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Modanisa
Reviews & Experiences

Reviews in this set consistently highlight problems with customer service responsiveness, refunds and shipping. Many customers report unanswered emails or messages, delayed or missing deliveries, and refunds that are late or deducted for shipping. Product issues appear repeatedly for sizing and material accuracy. Consumers should check Modanisa’s shipping and return terms before ordering, keep order and tracking records, and consider alternative sellers for time‑sensitive purchases or high‑value orders.

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Overview & Key Metrics

Review count
61
Sources
trustpilot.com, reviews.io, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Most reviewers report unresponsive or slow customer service for order, return or refund issues; many say multiple contacts go unanswered.

💰

Value for money

Frequent complaints about withheld refunds, unexpected shipping fees and return charges; customers report losing money or being charged for faults.

⚡

User experience

Several reviewers describe delayed shipping, orders stuck in ‘procurement’ and unclear tracking updates that caused inconvenience or missed travel plans.

🔧

Product quality

Multiple reports of items arriving faulty, with incorrect materials or sizing that runs small compared with descriptions and images.

📞

Communication

Customers repeatedly report no replies via email, WhatsApp or social channels; automated responses and repeated delays are commonly mentioned.

⭐

Overall experience

Most reviewers summarise their experience negatively, citing unresolved refunds, missing parcels and poor responsiveness from support teams.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026

ST
Feb 12, 2026 · trustpilot.com
Hana Fadal
Feb 10, 2026 · trustpilot.com
Peter Carleton
Feb 01, 2026 · trustpilot.com
Leila Maye
Jan 30, 2026 · trustpilot.com
user
Jan 17, 2026 · trustpilot.com
omar “Ra's Al Ghul” kadi
Jan 07, 2026 · trustpilot.com
Berkan Diribaş
Dec 09, 2025 · trustpilot.com
Sarı&Kelebek
Dec 09, 2025 · trustpilot.com
buket ogut
Dec 09, 2025 · trustpilot.com
Consumer
Dec 09, 2025 · trustpilot.com
Firdevs Aytimur
Dec 09, 2025 · trustpilot.com
Esraa Soliman
Dec 07, 2025 · trustpilot.com
Amir Kamberi I/O Cinthya Kamberi
Nov 16, 2025 · trustpilot.com
H Sh
Nov 12, 2025 · trustpilot.com
B hussain
Oct 30, 2025 · trustpilot.com
An Eye for an Eye “?” Eye
Oct 29, 2025 · trustpilot.com
Ree Ree
Oct 25, 2025 · trustpilot.com
Aunty M
Oct 25, 2025 · trustpilot.com
Maryam H
Oct 22, 2025 · trustpilot.com
Julia
Oct 04, 2025 · trustpilot.com
TM
Sep 30, 2025 · trustpilot.com
An Eye for an Eye “?” Eye
Sep 30, 2025 · trustpilot.com
narjes spring
Sep 30, 2025 · trustpilot.com
Salma Mukta
Sep 30, 2025 · trustpilot.com
Mima
Sep 30, 2025 · trustpilot.com
sara
Sep 30, 2025 · trustpilot.com
Asmaa Mohammed
Sep 30, 2025 · trustpilot.com
Iman
Sep 30, 2025 · trustpilot.com
Faiza
Sep 30, 2025 · trustpilot.com
Fati El
Sep 30, 2025 · trustpilot.com
Kj
Sep 30, 2025 · trustpilot.com
Usyed
Sep 30, 2025 · trustpilot.com
Nareman Asfour
Sep 30, 2025 · trustpilot.com
Asmaa Galo
Sep 30, 2025 · trustpilot.com
Renaissance Gal
Sep 30, 2025 · trustpilot.com
Adam Hamdy
Sep 30, 2025 · trustpilot.com
Sam
Sep 30, 2025 · trustpilot.com
Razan Algharbeh
Sep 30, 2025 · trustpilot.com
Fatima
Sep 30, 2025 · trustpilot.com
Ruru Mas
Sep 30, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Modanisa

Modanisa is an online fashion retailer specialising in modest clothing and hijabs, operating a global e-commerce site and mobile app. The platform lists garments, accessories and related items from multiple brands and ships internationally. Consumers typically interact with Modanisa through its website, app, and standard customer‑support channels such as email, social media and carrier tracking.