Reviews Analysed
21
We Collect & Analyse Reviews
Modanisa
Experiences & Reviews
Modanisa is an online fashion retailer specialising in modest clothing and hijabs, operating a global e-commerce site and mobile app. The platform lists garments, accessories and related items from multiple brands and ships internationally. Consumers typically interact with Modanisa through its website, app, and standard customer‑support channels such as email, social media and carrier tracking.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
11d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report unresponsive or slow customer service for order, return or refund issues; many say multiple contacts go unanswered.
Share
Weak
23%
💰
Value for money
Frequent complaints about withheld refunds, unexpected shipping fees and return charges; customers report losing money or being charged for faults.
Share
Weak
16%
⚡
User experience
Several reviewers describe delayed shipping, orders stuck in ‘procurement’ and unclear tracking updates that caused inconvenience or missed travel plans.
Share
Weak
7%
🔧
Product quality
Multiple reports of items arriving faulty, with incorrect materials or sizing that runs small compared with descriptions and images.
Share
Weak
6%
📞
Communication
Customers repeatedly report no replies via email, WhatsApp or social channels; automated responses and repeated delays are commonly mentioned.
Share
Weak
23%
⭐
Overall experience
Most reviewers summarise their experience negatively, citing unresolved refunds, missing parcels and poor responsiveness from support teams.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Beware of stealing your money... a scam
"update It's been ten days since the company promised to respond. It seems they are stalling, as they did with other customers. I am posting a complain..."
An Eye for an Eye “?” Eye
Trustpilot
Sep 30, 2025
Featured for: Missing package; repeated unanswered contact attempts
Worst Online Shopping Experience – Stay Away!
"I had a very frustrating experience with Modanisa. I ordered items clearly described as 100% cotton, but what I received was cheap polyester instead...."
Fati El
Trustpilot
Sep 30, 2025
Featured for: Received polyester, disputed return fee charged
Title: Still no refund after over a month – no response
"I returned my order (#104788395) on June 4th and still have not received my refund. I’ve contacted Modanisa customer service multiple times and provid..."
Nareman Asfour
Trustpilot
Sep 30, 2025
Featured for: Returned item long unpaid; automated closure
Issue with returned items
"I returned 3 items through DHL, and I selected these items in their app under the return request. The DHL tracking number confirms that the package wa..."
narjes spring
Trustpilot
Sep 30, 2025
Featured for: Returned via DHL; refund items mismatched
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
TM
trustpilot.com
Sep 30, 2025
Poor customer service
Placed a large order. One of the items was faulty. Contacted them multiple times to organise a return for the item because I didn’t want to pay for re...
A
An Eye for an Eye “?” Eye
trustpilot.com
Sep 30, 2025
Beware of stealing your money... a scam
update It's been ten days since the company promised to respond. It seems they are stalling, as they did with other customers. I am posting a complain...
n
narjes spring
trustpilot.com
Sep 30, 2025
Issue with returned items
I returned 3 items through DHL, and I selected these items in their app under the return request. The DHL tracking number confirms that the package wa...
S
Salma Mukta
trustpilot.com
Sep 30, 2025
Late delivery but paid for expedited delivery
My order number: 105119162. I have paid for expedited delivery to get my item before September 7, 2025. But now i get the mail that my delivery is sch...
M
Mima
trustpilot.com
Sep 30, 2025
Didnt receive anything
On the site it said that the package was delivered but we never received it. We asked our...
s
sara
trustpilot.com
Sep 30, 2025
Very very bad
If I could give it a zero-star rating, I would. I had a bad experience buying three items in one size that was supposed to be perfect based on my meas...
A
Asmaa Mohammed
trustpilot.com
Sep 30, 2025
Soooooooooi bad
...
I
Iman
trustpilot.com
Sep 30, 2025
If I could give it a zero-star rating
If I could give it a zero-star rating, I would. I had a bad experience buying three items in one size that was supposed to be perfect based on my meas...
F
Faiza
trustpilot.com
Sep 30, 2025
3 days trying to contact them emails
3 days trying to contact them emails, what's up, face book , Instagram, calls , no professional at all my order #105011693 is in procurement, I did bu...
F
Fati El
trustpilot.com
Sep 30, 2025
Worst Online Shopping Experience – Stay Away!
I had a very frustrating experience with Modanisa. I ordered items clearly described as 100% cotton, but what I received was cheap polyester instead....
K
Kj
trustpilot.com
Sep 30, 2025
Worst cutomer service
I have been trying to contact customer care for 3 days now, no response via email or WhatsApp. I want to can...
U
Usyed
trustpilot.com
Sep 30, 2025
Order still under procurement after 10 days
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there...
N
Nareman Asfour
trustpilot.com
Sep 30, 2025
Title: Still no refund after over a month – no response
I returned my order (#104788395) on June 4th and still have not received my refund. I’ve contacted Modanisa customer service multiple times and provid...
A
Asmaa Galo
trustpilot.com
Sep 30, 2025
Worst online shopping experience I’ve ever had
Worst online shopping experience ever!!!! Ordered 2 evening dresses which qualified for free delivery as they are over 200 pounds as I was checking ou...
R
Renaissance Gal
trustpilot.com
Sep 30, 2025
This is a horrible company based in Turkey
This is a horrible company based in Turkey. So, for customers outside of that country, please beware!! I made an order with Modanisa in late May. The...
A
Adam Hamdy
trustpilot.com
Sep 30, 2025
Modanisa is ignoring customers — Unacceptable service!
This is the worst shopping experience I have ever had. I placed an order weeks ago, and until now, there is no shipping, no update, and no response fr...
S
Sam
trustpilot.com
Sep 30, 2025
Absolutely terrible company, won't refund me
Absolutely terrible company. I have been chasing a refund for weeks for faulty items and they literally won't refund me even though they sent me an em...
R
Razan Algharbeh
trustpilot.com
Sep 30, 2025
Rubbish service not as good as it used…
Rubbish service not as good as it used to be. Tried to contact whatsapp, email, facebook to make a return with...
F
Fatima
trustpilot.com
Sep 30, 2025
I have a problem with a parcel which is…
I have a problem with a parcel which is in the warehouse for more than 2 weeks. I contacted modanisa they told me to co...
R
Ruru Mas
trustpilot.com
Sep 30, 2025
I’ve been trying to get into contact…
I’ve been trying to get into contact with their customer service for about a week now. They have not responded and this is...
Conclusion
Reviews in this set consistently highlight problems with customer service responsiveness, refunds and shipping. Many customers report unanswered emails or messages, delayed or missing deliveries, and refunds that are late or deducted for shipping. Product issues appear repeatedly for sizing and material accuracy. Consumers should check Modanisa’s shipping and return terms before ordering, keep order and tracking records, and consider alternative sellers for time‑sensitive purchases or high‑value orders.