Some customers strongly praise the product quality. A larger group describes problems with shipping, returns, and refunds. Many say customer service does not respond and that delivery records are disputed. Reviews range from very satisfied to cases where buyers report unresolved financial loss.
Examples from available reviews (Nov 2021 – Mar 2026).
Wrong item sent, return lost, and customer service has not resolved the $70 loss.
“they tell me every time that there is no record of this return”
Returned dresses received but refund still withheld despite tracking evidence.
“I'm still waiting for my refund”
Very poor material and disproportionate shipping and return costs.
“The quality of the material is sooo poor and the size also very inappropriate.”
Clothes are high quality and very affordable.
“Amazing quality clothes and so affordable.”
Reviews frequently mention failed deliveries and incorrect items. Several customers say refunds were not issued after returns, or that returned parcels were marked as not delivered.
Multiple reviews point to high return shipping fees and unexpected deductions from refunds. Some reviewers also describe the prices as affordable and good value.
Customers report orders stuck in procurement and return labels that are unreadable, blocking shipment. Some reviewers also describe smooth checkout and quick delivery.
Many reviewers mention sizing problems, polyester arriving instead of advertised cotton, and weak tailoring. Other reviews specifically praise fast delivery and high-quality clothing.
A large group of reviews describe support that does not respond, relies on automated messages, or closes cases without fixing the issue. A few comments note helpful or timely replies.
Feedback splits between five-star praise for the products and many one-star complaints about fulfilment and refunds. Several reviews allege financial loss, while others say they were very satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Wrong item sent, return lost, and customer service has not resolved the $70 loss.
“they tell me every time that there is no record of this return”
Scarves were poor quality yet priced high, and returns are expensive.
“They priced the scarves about $25 for literally a cheap cotton bag.”
Company claimed delivery but customer did not receive the order.
“You have not delivered, yet you say you have”
Reviewer reports worst customer service and asserts dresses lack quality.
“Worst customer service.”
Received wrong scarves and all contact channels went unanswered.
“But have not received any answer.”
Return was refused, cost doubled and emails went unanswered.
“they refuse to receive it and send it back to sweden”
Clothes are high quality and very affordable.
“Amazing quality clothes and so affordable.”
Customer thanks the company for everything.
“Thank you for everthink”
Customer reports a very positive experience.
“Good job very very nice”
Reviewer describes Modanisa as a highly successful company.
“A highly successful company”
Reviewer reports poor communication and delayed deliveries causing distrust.
“terrible communications and lack of supplies causing delayed deliveries.”
Four burkinis arrived as blouses only, missing pants and hijabs.
“the other 4 ONLY blouse.”
Reviewer claims rude service and no refund for returned dresses.
“returned and never got my money back.”
Reviewer finds items expensive, return shipping charged and some low quality.
“Quite expensive collection so they should provide better service to the customers.”
Reviewer alleges Modanisa withheld refund for months and gave poor support.
“Modanisa stole my money for months.”
Reviewer received only automated replies and no real solution.
“the “solution” was? The same damn thing they’ve been telling me for the last few months!”
Returned dresses received but refund still withheld despite tracking evidence.
“I'm still waiting for my refund”
Reviewer was overcharged delivery after cancellations and criticises quality.
“They cancelled items from my order and still charged me full delivery.”
Wrong sizes and return address, long delays and no customer support.
“All clothes came in a wrong size.”
Customer service ignored refund requests for a faulty item's delivery charge.
“they wouldn’t refund me the £15 delivery.”
Company stalled on missing-package investigation and did not refund.
“You are scammers.”
Return was misrecorded and refund amount is incorrect due to no response.
“they updated the return with items I never sent back”
Paid for expedited delivery but item was delivered late at regular speed.
“I have paid for expedited delivery to get my item before September 7”
Tracking showed delivery but package was not received and support unresponsive.
“On the site it said that the package was delivered but we never received it.”
Items ran smaller than described and returns would cost as much as purchase.
“it was actually smaller.”
Reviewer says the experience was extremely bad.
“Sooooooooi bad”
Items ran smaller than described and returns would cost as much as purchase.
“If I could give it a zero-star rating, I would.”
Multiple contact attempts went unanswered while order remained in procurement.
“3 days trying to contact them emails”
Received polyester instead of advertised 100% cotton and no support response.
“ordered items clearly described as 100% cotton, but what I received was cheap polyester instead.”
Unable to contact customer care to cancel an unshipped order.
“I have been trying to contact customer care for 3 days now”
Order remained in procurement after ten days, causing travel-related concern.
“Order is still under procurement.”
Returned order not refunded and customer service marked case resolved without action.
“I returned my order (#104788395) on June 4th and still have not received my refund.”
Unexpected high international shipping fees and failed delivery despite tracking showing delivered.
“on Modanisa application it says item is delivered!!”
Order never shipped and refund issued minus shipping costs despite non-delivery.
“I was granted a refund minus the 32 U.S dollars it cost to ship the order that I never received!”
Order not shipped and multiple contact attempts received no response.
“there is no shipping, no update, and no response from customer service”
Customer repeatedly chased faulty-item refund but has not received payment.
“They still haven't given me my refund.”
Unable to contact team to arrange a return and left stuck with purchase.
“Rubbish service not as good as it used to be.”
Parcel stuck in warehouse and Modanisa unresponsive while UPS needs sender documents.
“parcel which is in the warehouse for more than 2 weeks.”
No reply from customer service about a return and missing $500 refund.
“I’ve been trying to get into contact with their customer service for about a week now.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Modanisa is an online retailer focused on modest fashion. It sells items such as hijabs, abayas, dresses, swimwear, and accessories. Product pages provide size guides and fabric details to support purchase decisions. Shoppers can pay online and track orders through courier partners. Modanisa posts a returns policy and offers customer support channels for order questions.