Customers often praise the leather quality, comfort, and fast delivery. Several buyers report a reliable fit and say they’ve reordered trainers and boots. A sizeable group describes delayed or missing refunds and customer support that doesn’t respond. Some also received damaged, used, or non-branded items.
Examples from available reviews (Sep 2025 – Mar 2026).
Lovely, comfortable all-leather shoes with fantastic lasting quality and speedy delivery.
“The quality is fantastic — they last for ages”
Comfortable trainers leading to repeat purchases and good service.
“trainers are so comfortable I now have 4 pairs”
Boots were faux leather and poor quality; refund not processed.
“I ordered a pair of 'leather' boots which were very poor quality faux leather”
No phone, email, or chat response and refund still outstanding.
“They haven't a phone line, don't reply to emails, live chat is DEAD.”
Some reviewers describe quick, helpful service and refunds paid for faulty items. Others report returns sent back but refunds left unresolved after long waits. Experiences vary widely in both speed and consistency.
Many buyers say the leather footwear feels high quality and good value. Some complaints mention faux materials or weak workmanship that reduced the sense of value. Slow or missing refunds made value concerns worse when returns weren’t processed.
Several customers mention comfortable fits, repeat purchases, and a website that’s easy to use. Others highlight sizing that doesn’t match expectations, with items arriving too large or too narrow. Comments on fit and usability most often mention trainers, boots, and heel construction.
Many reviews praise soft leather, durable build, and overall comfort. Multiple buyers report faults, damage, or items that looked used, and some received non-branded or faux-leather products. Strong craftsmanship feedback sits alongside occasional but serious quality problems.
A large group reports emails going unanswered, phone lines closed, and chat messages ignored, especially during returns. A small number describe clear updates, careful packaging, and good order communication. Most communication issues focus on confirming returns and tracking refund progress.
Reviews show a clear split: high satisfaction with product quality alongside frequent frustration over returns and refunds. Positive feedback highlights comfort, leather, and quick delivery. Negative feedback centres on support problems after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Customer still awaiting promised refund after the deadline.
“Also waiting for a refund.”
Waiting for a refund and unable to contact customer service.
“No response to my emails and no one operating the chat or answering the phones.”
Waiting a month for a £94 refund with no contact.
“I have been waiting a month now for a refund of £94”
Returned item but received no acknowledgement or refund, no replies.
“sent the smaller pair back on 04 Sept and have had no acknowledgement or refund!”
Returned trainers over a month ago and still no refund.
“Returned trainers over month later no refund ,customer service non excistant phone lines closed.”
Sent shoes back six weeks ago and still awaiting refund; no replies.
“Been 6 weeks sent a pair of shoes back.”
Returned incorrect items and refund delayed beyond promised timeframe.
“It’s now 17 days no refund . Now having to chase my refund .”
Returned items and hasn't received a refund; company unresponsive.
“Also waiting for refund. No response from email.”
Returned items to store weeks ago but still awaiting refund.
“I returned them to the shop in Manchester almost 4 weeks ago.”
Refund not received a month after return despite acknowledgement; no contact.
“Still waiting one month on for my refund”
Waiting three weeks for a refund and customer service is unresponsive.
“Absolutely shocking customer service.”
Company confirmed receipt but still hasn't issued refund, causing charges.
“Moda did actually confirm they received my return weeks back.”
Returned three pairs but no refund and customer service unreachable.
“Three weeks later I have not had a refund and I have not been able to contact them by phone.”
Returned items over a month ago and no refund; customer service unresponsive.
“I returned some shoes a month ago and still do not have my refund.”
No phone, email, or chat response and refund still outstanding.
“They haven't a phone line, don't reply to emails, live chat is DEAD.”
Returned sandals but refund delayed and customer service unresponsive.
“Customer service is dire - no response to emails, online chat and their phone lines are down”
Buyer warns online customer service is uncontactable and unreliable.
“If you need Customer services for any reason you will be unable to contact them.”
Waiting for a refund since August with no response from customer service.
“Been waiting for refund since August”
Return received by company but still no acknowledgement or refund.
“It is now 25th September and I've had no acknowledgement from them”
Returned items at own cost and still waiting one and a half months.
“Still waiting on refund after a month and a half”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moda in Pelle is a UK-based online footwear retailer focused on women’s shoes and accessories. It sells boots, trainers, sandals, and heels in a range of sizes. Product pages usually list materials and sizing details so shoppers can compare options. The site offers online checkout plus delivery for UK and international customers.