Recent reviews show a consistent pattern of delayed or missing refunds and largely unresponsive customer support channels. Several customers report financial consequences such as unreimbursed postage, interest charges and long waits for significant sums. At the same time, multiple reviewers praise the quality and fit of products they kept. Consumers considering Moda in Pelle for online purchases may wish to retain tracked return proof, use payment methods with buyer protection (for example, credit cards), and be prepared to escalate to the bank or appropriate dispute resolution bodies if refunds are not processed.
Examples from available reviews (Sep 2025 – Feb 2026).
Waiting three weeks for a refund and customer service is unresponsive.
“Absolutely shocking customer service.”
Returned items and hasn't received a refund; company unresponsive.
“Also waiting for refund. No response from email.”
Returned incorrect items and refund delayed beyond promised timeframe.
“It’s now 17 days no refund . Now having to chase my refund .”
Company confirmed receipt but still hasn't issued refund, causing charges.
“Moda did actually confirm they received my return weeks back.”
Nearly all reviewers report delayed or missing refunds and repeated failed attempts to resolve returns with customer service.
Several reviewers describe financial impact from delayed refunds: unpaid sums, unreimbursed postage and interest charges on cards.
Multiple reviews report non‑functional live chat, unresponsive webchat and phone lines that do not connect, blocking online support.
Most reviewers who comment on product quality praise the shoes; a small number report issues such as wrong sizing or defects.
Reviewers consistently state emails go unanswered, phone lines appear closed and there is no clear acknowledgement of returns.
Overall feedback is negative due to unresolved refunds and poor support, though product quality is occasionally noted as positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Customer still awaiting promised refund after the deadline.
“Also waiting for a refund.”
Waiting for a refund and unable to contact customer service.
“No response to my emails and no one operating the chat or answering the phones.”
Waiting a month for a £94 refund with no contact.
“I have been waiting a month now for a refund of £94”
Returned item but received no acknowledgement or refund, no replies.
“sent the smaller pair back on 04 Sept and have had no acknowledgement or refund!”
Returned trainers over a month ago and still no refund.
“Returned trainers over month later no refund ,customer service non excistant phone lines closed.”
Sent shoes back six weeks ago and still awaiting refund; no replies.
“Been 6 weeks sent a pair of shoes back.”
Returned incorrect items and refund delayed beyond promised timeframe.
“It’s now 17 days no refund . Now having to chase my refund .”
Returned items and hasn't received a refund; company unresponsive.
“Also waiting for refund. No response from email.”
Returned items to store weeks ago but still awaiting refund.
“I returned them to the shop in Manchester almost 4 weeks ago.”
Refund not received a month after return despite acknowledgement; no contact.
“Still waiting one month on for my refund”
Waiting three weeks for a refund and customer service is unresponsive.
“Absolutely shocking customer service.”
Company confirmed receipt but still hasn't issued refund, causing charges.
“Moda did actually confirm they received my return weeks back.”
Returned three pairs but no refund and customer service unreachable.
“Three weeks later I have not had a refund and I have not been able to contact them by phone.”
Returned items over a month ago and no refund; customer service unresponsive.
“I returned some shoes a month ago and still do not have my refund.”
No phone, email, or chat response and refund still outstanding.
“They haven't a phone line, don't reply to emails, live chat is DEAD.”
Returned sandals but refund delayed and customer service unresponsive.
“Customer service is dire - no response to emails, online chat and their phone lines are down”
Buyer warns online customer service is uncontactable and unreliable.
“If you need Customer services for any reason you will be unable to contact them.”
Waiting for a refund since August with no response from customer service.
“Been waiting for refund since August”
Return received by company but still no acknowledgement or refund.
“It is now 25th September and I've had no acknowledgement from them”
Returned items at own cost and still waiting one and a half months.
“Still waiting on refund after a month and a half”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moda in Pelle is a UK footwear and accessories retailer offering women's shoes, boots and bags via an online store and physical retail channels. Consumers commonly search for its leather footwear and seasonal styles; independent reviews are frequently used to judge its post‑sales support and return handling.