Recent reviews show a consistent pattern of delayed or missing refunds and largely unresponsive customer support channels. Several customers report financial consequences such as unreimbursed postage, interest charges and long waits for significant sums. At the same time, multiple reviewers praise the quality and fit of products they kept. Consumers considering Moda in Pelle for online purchases may wish to retain tracked return proof, use payment methods with buyer protection (for example, credit cards), and be prepared to escalate to the bank or appropriate dispute resolution bodies if refunds are not processed.
Examples from available reviews (Sep 2025 – Feb 2026).
Waiting three weeks for a refund and customer service is unresponsive.
“Absolutely shocking customer service.”
Returned items and hasn't received a refund; company unresponsive.
“Also waiting for refund. No response from email.”
Returned incorrect items and refund delayed beyond promised timeframe.
“It’s now 17 days no refund . Now having to chase my refund .”
Company confirmed receipt but still hasn't issued refund, causing charges.
“Moda did actually confirm they received my return weeks back.”
Nearly all reviewers report delayed or missing refunds and repeated failed attempts to resolve returns with customer service.
Several reviewers describe financial impact from delayed refunds: unpaid sums, unreimbursed postage and interest charges on cards.
Multiple reviews report non‑functional live chat, unresponsive webchat and phone lines that do not connect, blocking online support.
Most reviewers who comment on product quality praise the shoes; a small number report issues such as wrong sizing or defects.
Reviewers consistently state emails go unanswered, phone lines appear closed and there is no clear acknowledgement of returns.
Overall feedback is negative due to unresolved refunds and poor support, though product quality is occasionally noted as positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Quick delivery and trainers are great quality with soft leather.
“Love the trainers, great quality, lovely and soft leather”
Happy with inexpensive boots' quality though delivery could be faster.
“Highly recommend the boots!!”
Baker Boy boots fitted perfectly and are comfortable for work.
“They fitted perfectly from the start.”
Comfortable trainers leading to repeat purchases and good service.
“trainers are so comfortable I now have 4 pairs”
Shoes were too large and heel construction seemed unsuitable.
“They were too big, so not true to size.”
Item slightly large but the buyer managed with allowances.
“a little on the large size”
Loves navy platform trainers; they are versatile and smart.
“I love Moda in Pele footwear.”
Fast delivery and beautiful products; customer highly satisfied overall.
“Always fabulous. Fast delivery, beautiful products and easy website.”
Excellent quality and comfort combined with good value and fast delivery.
“Excellent quality and comfort.”
Received trainers not made by the brand and differing in quality.
“The trainers are not in fact Moda in Pelle shoes - they are another make Galia.”
Products were good quality but no pickup notification was received.
“Arranged to collect in store but never received any email to say that they were ready to collect”
Lovely, comfortable all-leather shoes with fantastic lasting quality and speedy delivery.
“The quality is fantastic — they last for ages”
Website is easy to navigate and shoes are high quality.
“Easy to navigate website.”
Longtime customer finds new trainers narrow, well made and very comfortable.
“appear well made and very comfortable.”
Reviewer consistently praises the brand's fabulous footwear quality and style.
“Always fabulous footwear!”
Shoes are consistently great quality and meet expectations.
“Shoes always great quality”
Seller communicates well and sends superb products carefully packaged.
“Good communication, superb products, carefully packaged.”
Wide selection with excellent customer service.
“Excellent choice and excellent service”
Reviewer loves the high quality of the leather used.
“Love the quality of the leather”
Product matched description and arrived on time, reviewer will repurchase.
“arrived on time.”
Boots fit well, are comfortable, stylish, and leather feels soft.
“My boots are a lovely fit”
Boots were faux leather and poor quality; refund not processed.
“I ordered a pair of 'leather' boots which were very poor quality faux leather”
Received a damaged item and customer service was slow and unhelpful.
“Terrible customer service takes ages to respond to you.”
Returned item but no refund within promised ten days and no contact.
“Shocking customer service.”
Customer service resolved issues quickly and delivery was seamless.
“Every interaction I have had with Moda and Pelle's customer service team has been exemplary.”
Promised refund not received and customer service slow to respond.
“I was promised a refund would reach my bank account on 9th February but it was not made.”
Faulty boots returned and company ultimately provided the requested refund.
“my request for a refund was subsequently honoured.”
Returned items received but refund delayed and customer service poor.
“Customer service is appalling.”
Refund tracked and delivered but still waiting; customer service unresponsive.
“I am still waiting for a refund which was tracked and delivered on the 22/01/2026”
Returned faulty item and refund still not received after nearly two months.
“Nearly two months later the refund has not yet reached my account.”
Faulty boots returned and refund still awaited after three weeks.
“Faulty boots sent to me, terrible customer service.”
Boots arrived faulty and customer service failed to respond or assist.
“Purchase boots which arrived faulty.”
Damaged boots and multiple contact attempts returned no response after two weeks.
“Boots arrived damaged.”
Received used, faulty items and no response from the company; reporting it.
“Faulty and already used items sent in tattered used boxes!”
Returned items with proof but no refund and no customer response.
“No refund after waiting a month”
Returned shoes at own cost but received no refund and unresponsive support.
“Returned shoes at my own expense and despite emails and calls....nothing!!!”
Refund still pending over a week after company received returned boots.
“Still waiting for a refund for boots that they received over a week ago!”
Returned shoes at own cost with proof, but company has not refunded or replied.
“I have since emailed customer services three times with the proof of delivery back to themselves and they have not replied”
Returned item but refund overdue and company hasn't responded to emails or calls.
“Absolutely appalling service.”
Returned shoes on 5 January and still awaiting refund; contact attempts failed.
“Getting very concerned I still haven’t received a refund after returning shoes back on 5 January, as you state to allow 10 days for a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moda in Pelle is a UK footwear and accessories retailer offering women's shoes, boots and bags via an online store and physical retail channels. Consumers commonly search for its leather footwear and seasonal styles; independent reviews are frequently used to judge its post‑sales support and return handling.